The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
The Dumpleather living room set

On July 17, 2009 I bought a 4 piece leather living room set. On Aug 26 2009 I called the Dump's customer service 800 number to ask for a Tech to come and look at the set. The cushions are sagging! Well as of Sept 26th there only "Tech" has been in a car accident! Finally they hire a new service & a Tech comes out & takes pictures of the set and agrees that it does not have enough stuffing. He tells me that I will hear from them in about a week. It is now Oct 30th and after leaving many messages with the Supervisors I speak to a customer service rep and I am told that they spoke to the manufacturer and my set was sold as a "close out" and nothing can be done about it!!! I tell her that this was not noted on my receipt or told to me. Her response is "sorry" I can put you into voice mail for the supervisor & I can leave a message again. I said I am still waiting for her to call me back from the last 2 messages I left! I ask can I have the number for the manufacture and told no. So as of now I am at a loss! I would NEVER NEVER buy from them again!
Please tell everyone not to beware of what they are buying from them. I am now going to call the TV news station to let them tell the consumers to Beware!
All you get is a run around from costumer service

A Parkinson

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.