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The Cleaning Authority  - Terrible employer

R
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1:37 pm
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Do not work for this company. They treat their employees very poorly and break the law by docking pay if you call of sick. Not only do they dock your pay for every single hour you are going to work that week or have worked that week, but they will give you all kinds of crap for doing so and want to know every detail of your personal life. They also believe you should know when you are going to get sick. They even have it on the request time off sheet! Plus, they do say that when you call off sick. Then, there is the inspection. The inspection is terrible because it is never consistent. You get in trouble for doing things a certain way, then do them the way the inspector tells you to do them and then get in trouble for doing them that way- again! You CANNOT win. You also CAN do TOO good of a job and you will get into trouble if you do anything "extra." Their system is poor. Also, when I worked there I saw a girl eating a customers food. We aren't supposed to eat in the homes, let alone food the customer has in their pantry that is closed when they are not home. Oh, it gets better though. They blame being understaffed on the people that quit, but its really because of how rude they are to their employees. Their policies are a big fat joke. How much more can I say? It seems like this just won't end. Most of the cleaners use the same sponges in the bathroom as the kitchen and they clean the bathrooms first in all homes... that is cross contamination! They claim they look at houses before they send cleaners over, and they do, but then claim they did not know the conditions of some of the homes. One home that was scheduled to take 1 hour took 3 hours and still didn't get done. Why? it was 40, 00 sq. feet. The inspector came at 2.5 hours after we were there, telling us, obviously, that they knew it would take longer. They also pay you .30 cents per mile that you drive- according to google maps, not your actual mileage. All around, they are a very crooked company that will tell you they pay better than anyone in the area, but I tell you a job at mcdonalds would be more satisfying and fair to their employees. No way some of this stuff is even legal.

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4 comments
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R
Oct 06, 2015 1:37 pm

Waited 2 1/2 weeks to get in the rotation.. Then on start day they were 2 1/2 hours late. They sent another lady who told me she was the Manager. One did not speak any english (even after the owner Shay said the all do) When Mgr began to complain about people calling in sick, I stopped and told her I didnt want to hear it. They are ill equipped!

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L
Oct 29, 2011 1:37 pm

BRIDES BEWARE! they run this place like a nascar pit stop very rude my maid of honor was told they only has a half hourto doher hair

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S
Mar 15, 2010 1:37 pm

I had some items come up missing after a cleaning by this company. Given that they are the only people with keys to my house and we are certain our 3 year old didnt pull off the theft, they are still denying any reponsibility.

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B
May 18, 2009 1:37 pm

The Cleaning Authority of Charlotte, NC. Al Swain, proprietor. They sent a cleaning team to my house on a day that I did not authorize and then charged me a $99.50 lockout fee for an appointment that I never made!

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33 complaints
14 resolved 19 unresolved

The Cleaning Authority contacts

(added by reviewer)
7230 Lee Deforest Dr., 200, Maryland United States
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