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CB Furniture Stores The Brick Complaints #422-441
The Brick

The Brick review: Warranty

M
Author of the review
3:24 pm UTC
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Inv#0717653dbsb, I bought100% value back warranty for dryer in july 2016 and now due for $133.99 credit to buy any product from brick store. Yesterday I went to brick store at 5800 mckaughlin road, mississauga to buy seradala end table (sku:seradetb) $169.97 and asked customer service guys to adjust my warranty credit $133.99 from this buy but she refused to adj, saying that I have to buy minimum $400 worth of anything from the store to get it adjusted.
When I bought this warranty in july 2018, there was no such clause. If this clause introduced later after I bought warranty then it should not be applicable for me. Now brick is not honoring this warranty credit.

Desired outcome: I need to use this credit $133.99 to buy any product of any value, there should not be minimum buying requirement

The Brick response
Aug 15, 2021 1:55 pm UTC
The Brick customer support contacts
Phone numbers

+1 (780) 930-6000

Address

16930-114 Avenue, Edmonton, BC, T5M3S2, CA

Website

www.thebrick.com

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Hello Mahesh, we are sincerely sorry to hear about this negative experience and lack of clarity and will follow up and have a manager reach out to you to resolve. Thank you for sharing this with us!
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  1. The Brick Contacts

  2. The Brick phone numbers
    +1 (780) 930-6000
    Click up if you have successfully reached The Brick by calling +1 (780) 930-6000 phone number 2 2 users reported that they have successfully reached The Brick by calling +1 (780) 930-6000 phone number Click down if you have unsuccessfully reached The Brick by calling +1 (780) 930-6000 phone number 1 1 users reported that they have UNsuccessfully reached The Brick by calling +1 (780) 930-6000 phone number
    33%
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    Corporate Office
  3. The Brick emails
  4. The Brick address
    16930-114 Avenue, Edmonton, British Columbia, T5M3S2, Canada
  5. The Brick social media
  6. Olivia
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    Jul 25, 2026
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The Brick Category
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