Menu
Write a review
File a complaint
The Brick

The Brick review: Warranty

M
Author of the review
3:24 pm UTC
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.

Inv#0717653dbsb, I bought100% value back warranty for dryer in july 2016 and now due for $133.99 credit to buy any product from brick store. Yesterday I went to brick store at 5800 mckaughlin road, mississauga to buy seradala end table (sku:seradetb) $169.97 and asked customer service guys to adjust my warranty credit $133.99 from this buy but she refused to adj, saying that I have to buy minimum $400 worth of anything from the store to get it adjusted.
When I bought this warranty in july 2018, there was no such clause. If this clause introduced later after I bought warranty then it should not be applicable for me. Now brick is not honoring this warranty credit.

Desired outcome: I need to use this credit $133.99 to buy any product of any value, there should not be minimum buying requirement

The Brick response
Aug 15, 2021 1:55 pm UTC
The Brick customer support contacts
Phone numbers
Address

16930-114 Avenue, Edmonton, BC, T5M3S2, CA

Website

www.thebrick.com

File a complaint Write a review
View all The Brick contacts
Hello Mahesh, we are sincerely sorry to hear about this negative experience and lack of clarity and will follow up and have a manager reach out to you to resolve. Thank you for sharing this with us!
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

0 comments

Add a comment

More The Brick reviews & complaints

View all The Brick reviews and complaints