The Brick review: Waiting on a refund and a call from head office

HI there,

I was told by the chat after speaking with someone that I would hear from head office in regards to a refund owed to me. The staff at the brick in barrie are far from professional. I know for a fact they went through 3 managers in the time we purchased our product to time of delivery. We had massive damage to our front door on one of our deliveries. The delivery team made sure we sighed that there was no damage inside the home so we didnt notice the damage to the door. The entertainment unit we ordered was sold to me as real wood but come to find out it is particle board. The wood care kit they "threw in" is useless. Upon speaking with a supervisor and proving damage they offered us a 200$ credit to repair our brand new last season 8000$ door. Upon calling the supervisor asked for my credit card info over the phone to do the refund. I then recieved a all from heather days later stating the credit was not going to be put on the credit card but on our fincance card instead. I was then yelled at by him when asking where my credit card info went that I provided over the phone. In the last 2 years we have bought over 15000 dollars worth of product. It has been a few days and still no call from head office I am at my witts end and just want my refund.