The Brick review: Unusable new washer

I ordered a floor model washer and dryer from Brick, Markham, Canada.
It took 2 weeks to deliver and another week to install.
The next day I ran the washer and found lots of water came out from the body of machine itself. The water damaged lot of stuff in the room.
We call Brick right away and it's Friday and long weekend. We were told to call another company who was responsible for it on Tuesday. By the time we rich that company, we were told it's Brick's responsibility. We had have spend more than 11 hour on the phone and try to fix thing. So we decided to go to Brick and talk to their manager. We were told to wait another 24 to 48 hours for response. Now, time has past and we still receive no response. What can I do?

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