The Brick review: service

we bought a recliner sofa with 5 years warrenty 01 month ago and it is not working now. We have claimed about it via website and it says they will call us within 5 days. But they didnot call us even its been more than a week. When I called to the store for complain it, the officer who answered the phone was not speaking with me in a friendly manner. He doesnot know how to treat to the customer on the phone. His sound was rude and doesnot use any of the greeting words. We have bought all the furniture in brick but now I am really disappointed about the customer service of brick and will never buy any of the items from you and strongly not recommended to any person.