The Brick review: Samsung 82" tv
Purchased a 82" TV for close to 2000$ from the Brick Geary location in Toronto. They delivered the tv opened the box and immediately said that there was an air bubble on the screen thats why there was a slight protrusion on the glass. We believed the company as they would have seen these before. We then left the tv for a week while we were looking for a company to mount it on the wall, then when they arrived, and plugged it in, its cracked in the very same spot as the movers called an air bubble! Called the store manager in Toronto who said nothing could be done as it was more than 48 hours! All in we spent over 10, 000$ at the Brick and this is how i'm being treated as a customer - absolute insanity tbh
Desired outcome: Replacement
We are sincerely sorry for the negative experience you had with us and would be interested in looking into this further. Please email all your details to reviews@thebrick.com. We hope we can be of assistance going forward!
The complaint has been investigated and resolved to the customer's satisfaction.
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