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The Brick review: LG dishwasher

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7:24 pm EDT
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I’m very disappointed about Brick service and LG. Something urgently needs to be done to their customer resolution department. I bough back in February a dishwasher through Brick, the dishwasher was defective. The Brick sales person sold the worth LG dishwasher, the Eco cycle of it is 2hr 45 minutes. If you are buying one please don’t, you might as well go with other companies. The cycle took more then 2 hours wigh drying and at the end the dishes were dirty, the water still all over the dishes. Called the technician, he said it’s defective, and left. On the system he put nothing was wrong with the dishwasher. We went back to Brick, to return it , because economically it wasn’t helping us in anyway and it wasn’t working. They refused to help because it’s LG PROBLEM, called LG they said Brick can approve the return it has nothing to do with them. So for the past few month Brick tossing us around and doing nothing, now they are saying it’s over 30 day policy they can’t make a return. They refuse to do anything. All they are good at selling , when you enter the store 100 people come to you to make a sale but when you have problem they refuse to help you. We pay money we don’t take charity from them. It’s a big company but they don’t want to take the responsibility of fixing anything. I’m writing a complain so something could be done for other people. If anyone from higher department reads this please do something. I’m going to go through social media, through small claim court anything you name it. Specially BRICK should be closed down and people should stop shopping there. If customers are reading it DO NOT BUY ANYTHING BRICK ! Specially from Kennedy and 401 location. Worst customer service from managers to sales people.

Desired outcome: Needs the dishwasher to be returned it’s too much on utility bills

May 20, 2023 8:27 pm EDT
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16930-114 Avenue, Edmonton, BC, T5M3S2, CA

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Hello Neela Ramzi.

Thank you for reaching out to us. We want to look closer into this so we can provide support to you. If you are interested in sharing more, then please email reviews@thebrick.com and provide your Support Ticket #241754.

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