The Brick review: Kitchenaid artisan standmixer

I ordered a Kitchen aid from The Brick last December they gave me a quote that it will arrive in early January then they moved it again and again. It eventually arrived at me at the end of the week of February. I ordered 4 of the stand mixers but one of the mixers was not working properly I contacted the sales agent that sold us the mixer within the 48 hours we asked for a replacement but they refused to replace it because it was open. I wouldn't have asked for a replacement if it was working properly. The sales agent did not get back to me for a few days so I went to the store and then carried the heavy stand mixer to get an exchange but they refused to exchange it. Eventually, the sales agent said they will replace it and he said someone will call me and explain the process. Yes, someone called me, but the lady that I talked to still refused to exchange it. I am so disappointed with their service and until now they do not have a solution for me. Before I bought the product I asked the salesman that if there is something wrong with the item will you replace it he said yes they will replace it then I followed again with a question do I still have to wait for a replacement he said no because you are not the only customer who is buying that item. I believe that they are not giving the right information to their salesman, that's why this is happening. The brick should not advertise "Best Value Plus World-Class Quality -
Receive Your Product in Perfect Condition" if they will not honor it.