The Brick review: King Bed

Bought a king size bed from The brick at Halifax , Nova Scotia store with 5 years warranty . The bed design was defective so we reported it within 30 days of purchase they sent a technician to fix it and technician just did a work around by adding few 2X4 for the centre support. Recently the side rails was broken and submitted a claim and was approved. Later the store sent a technician. We are moving so dismantled the furniture we have and trying to pack our stuff. The technician comes and agrees the work wasn’t done right and promises that the new bed will be shipped to us immediately. Next day rep from brick emails saying your claim is rejected as you altered(dismantled) the bed. They are just trying to use my moving as a reason to reject my claim.