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The Brick review: Dissatisfaction guaranteed

B
Author of the review
11:31 am UTC
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The complaint has been investigated and resolved to the customer’s satisfaction.
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As long as you like the item you bought, all is fine, but watch out when you have a problem. I have been a long time Brick customer and will never buy there again. I bought a bed and a mattress set and had problems with both. They started spouting fine print and they made no effort to solve either problem. Now, I'm stuck with a mattress I cannot sleep on. What do you do when you spend $2, 000 dollars and have to throw it away? They advertise satisfaction guaranteed, but it is dissatisfaction guaranteed. If you buy enough stuff, eventually you'll run into a problem and then their attitude is "too bad, sucks to be you! Gotcha!"

Desired outcome: Get a product replacement

The Brick response
Dec 19, 2021 1:48 pm UTC
The Brick customer support contacts
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16930-114 Avenue, Edmonton, BC, T5M3S2, CA

Website

www.thebrick.com

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Hello BB007. We are sincerely sorry for the negative experience and would be interested in looking into this further. Please email all your details to reviews@thebrick.com. We hope we can be of assistance going forward!
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