The Brick reviews and complaints 1
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The Brick - Dining room set
So back in October 2021 I purchased a dining room set the table is marble to match our new kitchen counters and 6 comfortable chairs. Now when I made this large purchase which to mention is completely paid off I was estimating by Christmas for delivery. We are now in the middle of April and when I was contacted in March was told the delay would be sometime in May. I am very upset with the long awaited time frame and everytime we get closer to the month promised or estimated I get a call that it's been longer due to whatever excuse they give. Where the heck is this table set coming from anyways. You should never let a customer purchase an item unless you can tell them where it's being delivered from and give an accurate delivery date. I have a wedding here in July and we better have the dining room set by then cause we arent happy with this service at all and have told our family and they refuse to shop at the brick from now on. I got a full bed set paid for and delivered within 2 days from somewhere else and the only reason I'm wanting this dining room set as its unique to us cause it will match our kitchen counters and compliment our colours in the dining room so please get a rush on this set. It's already been 6 months.
Desired outcome: Just want my dining room set delivered I should get a complimentary assemble with this delay.
The complaint has been investigated and resolved to the customer's satisfaction.
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Its the same problem i have, i bought a dining table back in Jan 2022 and i’m still waiting for it to get delivered. I called them twice a week to check the status, and everytime the ETA is being delay a month after. I don’t want to cancel it and get a different one, like you, that table is unique and it sets perfectly on the theme were going for the house. I will not buy anything from this store ever.