The Brick review: Denied service
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
I purchased a dresser, the front panel fell off, I have been trying to get warranty for months now, no helpful responses. Just promises that someone will reach out to me.
The salesman, JOHNATHAN D, told me with the warranty I purchased, EVERTYING WOULD BE COVERED. HE EVEN SAID I COULD SMASH THE DRESSER IN THE PARKING LOT AND IT WOULD BE COVERED.
I have tried 20 + times to get this addressed. Crickets.
Sales order 11270AERIDF
I may as well just throw the dresser at your store entrance.
Desired outcome: Warranty
The Brick customer support contacts
Hello Kenhiller, this is certainly not the experience we want valued clients like you having and would like to offer our apologies. We would be interested in looking into this further. Please email all your details to reviews@thebrick.com. We hope we can be of assistance going forward!
Resolved
The complaint has been investigated and resolved to the customer's satisfaction.
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