The Brick review: Delivery/Customer Service ( 1 comment)

Hello,

I purchased a mattress and had it delivered on July 7, 2022 by a 3rd party company hired by The Brick.

As they delivered the mattress, they caused damage to my home and tried to argue with me to sign the receipt acknowledging no damage was done. Of course, I did not sign. As soon as they left I headed over to the store where I had purchased the mattress to lodge my complaint. I was told at first that this is not their problem and that I need to contact the 3rd party company myself. If The Brick hired them, it is the companies responsibility! I was then told by the manager that she would handle the complaint and the 3rd party company will contact me by phone within 48hrs to discuss.

It has now been over 2 weeks and I still have not received such a phone call. I have also tried to follow up with the manager twice on this matter and to date have not received any call or email acknowledgment.

This type of service is unacceptable and it’s unfortunate that I am stuck with a mattress from The Brick as you do not offer returns.

The Brick had always been my “go to” for purchasing household furniture. I can guarantee you this will not be the case moving forward after this experience!