The Brick review: Damaged mattress on delivery

Purchased the Serta Perfect Sleeper King set April 9th, 2021. Paid for the mattress removal/disposal. Obviously, stores were closed at the time so I could not get a disposal bag for my old mattress but was told that the delivery guys would bring them. I even bought the mattress protection cover for an extra $180 which was supposed to allow me 6 months to return/exchange if I was not satisfied. Delivered on time April 20th as promised. They did not bring disposal bags and did not remove the old mattress. I was told that it was another truck but they could not tell me anything else as to when it would arrive or even a date. By this time I have the old mattress and box springs already on the main floor along with the NEW mattress and box springs. I am working from home so I left the new mattress on the main floor. Later that afternoon I decided I could take the box springs upstairs on my own as they are very light. Well the 2nd one was smashed in on one corner and part of the side. I called the Brick and they asked me why I didn't call them sooner - well I am working so I couldn't inspect the mattress closely until I had free time. Of course they aren't taking returns and can't even bring me replacements until after the current lockdown is over. I completely understand that these are trying times and nothing operates as it should. I let this go and wait for June and was promised that as soon as the lockdown is over, the will schedule delivery of new boxspings. Now in May and I noticed that one side of the mattress has buldged out by 5+ inches so I make a warranty claim - submitted May 31. They were pretty quick and came out to inspect the mattress. Took several measurements and photos and the guy was shocked when I said this mattress was brand new! Now I wait 7+ days for them to file a report to the brick. I actually didn't call or follow up for at least 4 weeks - when I did, there was no answer at the brick store. Called over several days, several times a day, no response. Did the online chat and was told someone would contact me. They did call me back later that afternoon or the following day to tell me that a new mattress will be ordered. 3 weeks go by and not a single word about it. I called today (Sep. 17 - rings and rings and rings then I get some horror movie looping sound that). Do the online chat thing again and they tell me something was done incorrectly and they would have the store fix it and contact me. They called me this afternoon (Sep 17) to say they need to schedule an inspection appointment! WTF?!?! I explain to the women that this was done MONTHS ago. She says she got an email to do it again. I say again that this was already done and you are supposed to be ordering me a new mattress. No, she says, we need to schedule another appointment, would Sep 21 be OK. I ask why and was given a incoherent explanation that did nothing. Who am I supposed to follow up with now? I have a damaged mattress (the box springs were replaced - thanks!) Horrible customer service - seems like they are trying to [censored] me and treat me as such. Seriously, be HONEST and if you messed up then admit it. I will NEVER buy anything from the Brick and will tell everyone I meet to stay away.