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CB Furniture Stores The Brick Complaints #502-521
The Brick

The Brick review: Customer service.

E
Author of the review
9:24 pm UTC
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.

I was poorly answered and treated on the phone which results in I have lost my recliner and I am still paying the balance of what remains of its price on my brick card.
the sales adviser when answered my phone call wasn't professional. did not give my accurate answers. did not record information right in the system.
Had discontinued a phone call.
I am looking to receive my broken recliner back or get what I paid on it.
Thank you

Desired outcome: get compensated of giving the Item back or refund me what I had paid on it.

The Brick response
May 07, 2021 1:23 pm UTC
The Brick customer support contacts
Phone numbers

+1 (780) 930-6000

Address

16930-114 Avenue, Edmonton, BC, T5M3S2, CA

Website

www.thebrick.com

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Good day Enas Ibrahim Ali,
thank you for reaching out and sharing your recent experience with us.
Reading your comment has left us dissapointed and we would like to offer our sincere apologies for the service quality that was provided to you. Rest assured that this will be followed up on internally.
That being said, we would like the opportunity to assist you. Please, don't hesitate to email us at reviews@thebrick.com with your order number and all contact information and details pertinant to your complaint.
We hope to be of assistance going forward!
Thank you

The Brick - Customer Experience Team.
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The complaint has been investigated and resolved to the customer's satisfaction.

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  1. The Brick Contacts

  2. The Brick phone numbers
    +1 (780) 930-6000
    Click up if you have successfully reached The Brick by calling +1 (780) 930-6000 phone number 2 2 users reported that they have successfully reached The Brick by calling +1 (780) 930-6000 phone number Click down if you have unsuccessfully reached The Brick by calling +1 (780) 930-6000 phone number 1 1 users reported that they have UNsuccessfully reached The Brick by calling +1 (780) 930-6000 phone number
    33%
    Confidence score
    Corporate Office
  3. The Brick emails
  4. The Brick address
    16930-114 Avenue, Edmonton, British Columbia, T5M3S2, Canada
  5. The Brick social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 25, 2026
  7. View all The Brick contacts
The Brick Category
The Brick is ranked 192 among 291 companies in the Furniture Stores category
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