The Brick review: Customer service.
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
I was poorly answered and treated on the phone which results in I have lost my recliner and I am still paying the balance of what remains of its price on my brick card.
the sales adviser when answered my phone call wasn't professional. did not give my accurate answers. did not record information right in the system.
Had discontinued a phone call.
I am looking to receive my broken recliner back or get what I paid on it.
Thank you
Desired outcome: get compensated of giving the Item back or refund me what I had paid on it.
The Brick customer support contacts
Good day Enas Ibrahim Ali,
thank you for reaching out and sharing your recent experience with us.
Reading your comment has left us dissapointed and we would like to offer our sincere apologies for the service quality that was provided to you. Rest assured that this will be followed up on internally.
That being said, we would like the opportunity to assist you. Please, don't hesitate to email us at reviews@thebrick.com with your order number and all contact information and details pertinant to your complaint.
We hope to be of assistance going forward!
Thank you
The Brick - Customer Experience Team.
thank you for reaching out and sharing your recent experience with us.
Reading your comment has left us dissapointed and we would like to offer our sincere apologies for the service quality that was provided to you. Rest assured that this will be followed up on internally.
That being said, we would like the opportunity to assist you. Please, don't hesitate to email us at reviews@thebrick.com with your order number and all contact information and details pertinant to your complaint.
We hope to be of assistance going forward!
Thank you
The Brick - Customer Experience Team.
Resolved
The complaint has been investigated and resolved to the customer's satisfaction.
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