The Brick review: Coming up on 1 year back order for purchased fridge

Purchased new, all matching kitchen appliance (stove, dishwasher, fridge) in mid July of 2020 from the Brick Kitchener, Ontario store.
Spent over $4600.
At the time of me writing this complaint (6/22/21), we are approx 3 weeks away from the fridge being on back order for a 1 year period.
We have contacted the store many, many times both by phone, as well as visiting the store in person to try and get a straight answer of when we can expect delivery of our purchase. Continue to get the same response each time, manufacturer is delayed due to covid, and then they give us a new delivery date. That date comes and goes, and we have to repeat the process. The last date we were given was the first week of June, to no surprise no fridge arrived, and no contact from the store. Customer service from the management side at this store location is horrible. They don't return calls, nor do they understand the meaning of customer service. Covid / no covid, 1 year back order on anything is not acceptable. Hoping we will get better results from my request today to be contacted from the Regional Manager, or even from someone in their corporate office.