The Brick review: Classic fireplace

Ongoing complaint log. no resolution from store, nor feedback from The Brick hq. Details of ongoing complaint as below.
Ongoing complaint. The Brick.
To recap, Missing part request
1.Tuesday 26th November 2019 attended store with manual to confirm part required to prove identity of it, no knowledge in parts. Guaranteed 10 days delivery was not completed. 12th November ordered parts.
2.Tuesday 3rd December attended the store. This followed attending the previous week, with my fireplace manual, where I was informed that the original order of a missing part was cancelled, due to wrong part being ordered. This should not have been the case, as details of parts given. The original eta of delivery was to be was 10 days, prior to 26th November. I was told that both part orders had been cancelled. the part was ordered again. Eta was 2-3 days to be delivered to store.
3.Tuesday 5th December, called from Brick stating parts don't exist, could I confirm of bring manual again.
4. 5th December attended store with manual, copy taken of relevant part and picture. Told 2-3 days delivery to store.
5. 14th December, clearly after 2-3 days for delivery, at 7pm I am called stating no part available, the brick will exchange for a new model. Have the old parts ready to be collected? I WAS told that the manager would need to be spoken to, and I would receive a call on Tuesday the 17th December.
6. 17TH December, no call was received as promised.
7. 18th December. no call was received as promised.
8. 19th December, no call was received as promised.
9. 20th December, no call was received as promised.
10. 21st December, no call was received as promised.
11. 21st December E MAIL COMPLAINT SUBMITTED AGAIN.
12. 22nd December, still no contact from store or via complaint board.
13. 23rd December, still no contact from store or via complaint board.
14. 24th December, still no contact from store or via complaint board.
15. 25TH December, B/H. Still No contact.
16. 26th December, Still no contact.
17. 27th December, Still no contact.
18. 28th December, Still no contact. (2 full weeks from last call, promised a call on 17th)
19. 29th December, Still no contact.

I have a part-built unit taking up space in a small condo, I have incurred expense travelling back and forward to get this dealt with. I expected not only a fast response in relation to getting this part, but compensation for all my travel and inconvenience.
I am also not going to waste my money on the additional furnishings I need for my condo.
I expect the complaint to be forward to the complaints department at the brick.

Robert steel
classic flame fireplace
26mms9872
part missing is "L"