The Brick review: Broken sofa / poor consumer support

I'd like to request a full refund for a sofa that is broken.
I purchased a sofa at the Brick Store located at 444 Yonge Street in March 2020. The sofa's backrest broke (does not stay in upright position and remains down as shown in the photo) in November 2020, when I called the Brick's customer service and reported the issue. They sent a person to take pictures and evaluate the incident. I was then told that the sofa could be repaired and they would call me again to schedule the repair. Weeks later I called to enquire again and was told they were waiting for parts scheduled to arrive in February 2021. They never called me back and we are now in March so I contacted them again and was told the parts have not arrived yet. I think it is unacceptable to make me wait further, as I have been without any sofa for more than 3 months now amid a pandemic. I'd like to request a full refund for the item immediately, so I can purchase another sofa elsewhere.

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