I purchased this chair (invoice #0919139LLjKB) on September 19, 2021. It was delivered on October 3, 2021. When trying to put it together I found that there were 4 bolts required to install the back of the chair missing. I went to the Brick Lasalle store a couple of days later to see about the bolts. They gave me 4 bolts that were the wrong size. I had to go to Reno Depot to pick up the 4 bolts and washers. This took me in all about 1 week. One week later, I was sitting in my new chair and ended up on the floor as one of the legs in the starfish base broke off. After going to the Lasalle store and receiving very little assistance I made an online claim on October 16, 2021 (Event ID 8671003) and have had no contact from anyone since then.
This is the worse customer service I have ever received!
Desired outcome: I want a new base for the chair I purchased in good faith!!!
The complaint has been investigated and resolved to the customer's satisfaction.