Neighborhood Garage Door Homeowners Reviews and Complaints

Latest Reviews and Complaints

A. Weber

Verified customer

I got a new garage door, tracks, trim, and spring system installed by Neighborhood Garage Door, LLC on 2/2

I got a new garage door, tracks, trim, and spring system installed by Neighborhood Garage Door, LLC on 2/2. They followed the instructions and specs I provided. However, on 1/6/22, the electricity went out, and my automatic garage door stopped working. I tried to open it manually, but I couldn't because the emergency-release cord didn't stay disengaged, there were no handles on the door, and the hinge was too small to grasp. I spent 30 minutes trying to open the door myself but had to call a friend to help me. It took both of us to raise the door, and when we closed it, the weight of the door slammed it shut. It could have hurt someone. I called the company, and they said the door should have handles and easily lift with one hand, and the release should disengage when pulled. They suggested it might be the spring. I scheduled a service for 3:00. The serviceman said there was nothing wrong with the type of release, and the door was getting caught on something, but then he said nothing was wrong. He also said the spring was fine and that not everyone wanted a handle. He offered to attach handles for $75. The installation manual says the handles should be attached, and the emergency release cord should easily disengage and remain disengaged to enable manually lifting the door. The consequences of the door had this been an emergency rather than the inconvenience of a missed appointment could have been dire.

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How responsive is Neighborhood Garage Door's customer service?

0 Resolved

1 Unresolved

Total complaints: 1

Resolved complaints: 0 (0%)

Unresolved complaints: 1 (100%)

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Neighborhood Garage Door has received 1 complaints on ComplaintsBoard. The first reported case, I got a new garage door, tracks, trim, and spring system installed by Neighborhood Garage Door, LLC on 2/2/19, was published on Jun 8, 2023, and the most recent complaint, I got a new garage door, tracks, trim, and spring system installed by Neighborhood Garage Door, LLC on 2/2/19, was posted on Jun 8, 2023.

Out of all reported cases, 0 complaints (0%) have been marked as resolved, while 1 complaints (100%) remain unresolved.

Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.

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Is Neighborhood Garage Door Legit?

Neighborhood Garage Door earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Neighborhood Garage Door to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Neighborhood Garage Door is known for their high standards and safety. If you're thinking about dealing with Neighborhood Garage Door, it's wise to check how they handle complaints.

Neighborhoodgaragedoor.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

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Neighborhood Garage Door protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

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Neighborhood Garage Door Contacts

Neighborhood Garage Door phone numbers

+1 (704) 620-1516

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Neighborhood Garage Door address

10931 E Independence Blvd Ste N, Matthews, North Carolina, 28105-5085, United States

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Jun 24, 2026