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Texas Roadhouse

Texas Roadhouse review: Missing items and incorrect item

T
Author of the review
8:14 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Hello around 6:20 pm today is September 16 and my husband and I just got home from picking up our order off of 1960 in Spring tx and we live in houston and I am a very unhappy customer because Texas Roadhouse forgot my house salad I ordered and their special cinnamon butter that butter always seems to be forgotten to be placed in my order but I’ve never complained because it’s just butter but the salad and the wrong drink is another thing yes they also gave me the wrong drink and I’m so unsatisfied with them my dinner has been ruin and so has my appetite to top it off the manager from there Just hang up on me she didn’t act professionally toward me because she just hang up on me as I was still trying to talk to her I hope no one else experiences what I’ve just experienced because that is so rude a nightmare she needs to get more training to act more professional I am not happy at all and I go there often but since the pandemic hit we have just been doing curbside pickup thank you

Desired outcome: Would like a plate and a salad because I like to have a salad before my dinner thank you

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    6040 Dutchman's Lane, Louisville, Kentucky, 40205, United States
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    Aug 03, 2026
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Texas Roadhouse is ranked 13 among 123 companies in the Restaurants and Dining category