Texas Direct Auto — Beware! Texas BBB rating? F
TEXAS BBB Business Review Reliability Report for Texas Direct Auto as of May 2010
Based on BBB files, this business has a BBB Rating of F on a scale from A+ to F. Reasons for this F rating include:
76 complaints filed against business
Failure to respond to 34 complaints filed against business
8 complaints filed against business that were not resolved
Overall complaint history with BBB
Please note that the company claims all cars they sell are sold "As Is". In the State of Texas the Lemon Law covers brand new cars only, not USED cars. If a car is sold "as is" the company has no obligation to repair any item on the car once it is sold. Please check out the following link for information on Lemon Laws in different states http://www.123car.com/lemon/lemonbystate.html
Please have your own mechanic or a service check out the car before you make a purchase. There is no 3 Day Cooling off period for car purchases.
Business Contact & Profile
Business Name: Texas Direct Auto
Northside Texas Direct Auto
Texas Direct Auto Sales
Business Address: 1915 Hwy. 90 A
Missouri City, TX 77489
See the location on a Mapquest Map
See the location on a Google Map
Original Business Start Date: 9/19/2001
Principals: Mike Dodd, General Manager
Phone Number: [protected]
Email Address: [protected]@texasdirectauto.com
BBB Accreditation: This business is not a BBB Accredited Business
Type of Business: AUTO DEALERS-USED CARS
Website Address: texasdirectauto.com www.texasdirectauto.com
Business ManagementBack to Top
Mr. Rick Williams
Mr. Mike Dodd, General Manager
Additional Locations & Phone NumbersBack to Top
12053 SW Freeway & 1915 Highway 90A Stafford & Missouri City, TX 77477
These agencies may include:
Texas Department of Public Safety [protected]
Texas Department of Transportation [protected]
Customer Complaint History Back to Top
When considering complaint information, please take into account the business's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB processed a total of 76 complaint(s) about this business in the last 36 months, our standard reporting period. Of the total 76 complaint(s) closed in the last 36 months, 27 were closed in the last 12 months.
These complaints concerned:
3 regarding Advertising Issues
1 regarding Billing or Collection Issues
1 regarding Failure to correct billing errors
1 regarding Contract Disputes
3 regarding Customer Services Issues
2 regarding Delivery Issues
3 regarding Guarantee Or Warranty Issues
7 regarding Product Issues
32 regarding Refund Or Exchange Issues
7 regarding Repair Issues
14 regarding Selling Practices
3 regarding Service Issues
These complaints were closed as:
34 No Response
21 Assumed Resolved
2 BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
4 Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
1 Company resolved the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
2 The company and complainant did not have any marketplace interaction to warrant a complaint.