Tepperman's

Bought a new couch from wharncliffe rd. Locationon on march 16 2017 paid in full that day. Within a week of purchase heard the first loud noise come from inside of couch, afew days later heard the same noise again and at that time realized springs were coming loose a ripping thru material on bottom of couch. Technician was sent out and couch was opened and not repaired and left that way with the staples left on the floor. We were told he did not have time to fix that day 40 mins was not enough. When he returned the next day (After having to debate a 7day waiting period with cus care) he repaired it (so we thought) and was gone in a half an hour? Within a weeks time it has made the same noise and a new spring was sticking thru the material at the bottom of the couch. After being told or tech would be there between 9.15 and 11.15am the next day after yet another great experience with their totally unprofessional and rude staff at customer care telling us to wait a week again. The tech arrived at 1.30 pm. And opened couch. Not only was there multiple springs ready to come free from there clips, the ones that were repaired were also ready to come loose. The tech and myself were in agreement that it was a design flaw. (He later told his uppers that I refused repair that was a lie) after an all day web off bull from customer care all the way up to management. We have been offered a reselect option. They also want us to pay for dlivery again. We don"t want furniture we want our money back.

On may 20th 2017 I purchased a palliser sofa and love seat the deal on was save 2x the tax, so as I was talking to the sales person about the set, she told me that palliser was giving a free upgrade from manual to power recline on all their reclining models, but then was told I could not have both save the tax and the free power upgrade... I said that was weird that you could not have both since the power upgrade was free, anyway said I would rather the tax off.
Thinking about this on when on the palliser website when I got home and to my surprise it said free upgrade to power recline so I could not understand that if the manufacture was offering this then why would it matter if I saved the tax that tepperman's was offering and that I could not have both... So I phoned the london location and asked them to explain to me why? The girl told me it was double dipping and I said how could that be if for one it was a free upgrade and two it was a free upgrade from palliser the manufacture... She put me on hold and went to talk to her manager, she returned to say that yes they would do the upgrade, when I gave her my order number she said I would have to do it in chatham where I had purchased it... So I call the sales person that I dealt with in chatham, she said she would talk to her manager and I would see her tomorrow to sign my order and we would talk then. I arrived the next day to be met by the sales person and the manager... I told them that palliser was advertising the free upgrade on their website and it had nothing to do with the save the tax that tepperman's was offering and the the london store said they would give it to me... The manager at chatham said they would have to eat the cost and I said how can that be if it's palliser that is the one offering the free upgrade, she then told me that's she knew what I was saying but thats the way it is... I told the sales person that accents home furniture in london... Said they will save the tax with the power upgrade and price match. What i'm looking for here is the free power upgrade that palliser is offering, other furniture stores will do it why won't tepperman's... It's free from the manufacture

David cook

We purchased a Kitchen table and 6 chairs from Teppermans in August of 2016. We were looking at a few and one my husband liked more, and one I liked more. The salesman made our decision by saying the one my husband liked was a popular set, his son purchased one a few years back and it stands up extremely well. Although we are empty-nesters, we do have one grandchild who was 1.5 yrs old at the time. We were assured this was a set that would last us for years and we could pass down.

Shortly after we purchased we noticed nicks on the table edge, like something banged into it. The chairs to not touch the table due to the design, near where the nicks showed up. We then noticed scratches, small faint ones all over the end of the table we use. It was then I really looked at the table and noticed there was no finish on it, was a wood table that had been stained, with no finish. I contacted Teppermans in September and spoke to Customer Service. I could tell the way the rep answered the phone, it wasn't going to be a good call. She was abrupt, didn't listen to what I had to say, and her come back was that I had a week to return it and I am past that week. I explained my concerns and she finally said she would send someone out. The person sent out must have been related to her. He did not speak the whole time he was here. I only knew who he was because of the vehicle he pulled up in and the shirt he wore. I explained what was happening, he took pictures and was about to leave. I asked what happened from here and his reply was simply that someone would be in touch. I heard back from the same lovely woman I initially spoke to in their "lack of Customer Care" dept. She told me that something had impacted the table to leave the nicks. I told her it is a kitchen table and we do eat there. Certainly things come in contact, it is a table. Nothing hit it so hard it should have caused damage. I also explained the scratches and on the edges looks like the finish is wearing off. Table has a dark finish, so very noticeable. There was nothing she was going to do, I was wasting my breath. I then sent a letter to Andrew Tepperman who of course sent it back to the same department I started with. WE went thru this again with another person coming out and doing the same thing. At the end of the day, not a think was done. They suggested I buy, at my expense a marker that would fill in the scratches . They would do nothing about the nicks and the fact the table finish was wearing off. I was told this is how the table comes from the manufacturer - no sealant or clear coat over the finish. Seriously, a kitchen/dining table that is supposed to last for years has nothing over the stain put on the table. The table is a very soft wood. Who in their right mind designs a kitchen/dining table and uses soft wood with nothing to seal the stain? So my table and chairs (this is happening to them as well) are basically garbage, and the sad part is I haven't even paid for them yet. Be very cautious when shopping at Teppermans. I have bought a lot of stuff over the years (bedroom set, TV, Fridges, Stove, etc) and will NOT shop their again. I have been telling everyone I know about the service and if they choose to buy from them...be very careful what you buy.

My parents bought a 55" Samsung TV that was too big for their cabinet, they needed a 50". They wanted that particular make. They needed to exchange it. We had called about the 50", if they had any in stock, they did not would have to order it would take up to a week. I live out of town and was there to help install the new TV. We found a 50" at Walmart, in stock, we figured we should return the 55" first. We went to Tepperman's with the 55", the box was never opened. We said we needed a different size that they did not have in stock and would go elsewhwere. They said to get a refund, we needed to take it to the loading doors first, we did, then we went back to the customer service counter. Then they told us they cannot refund only exchange on TVs. I said we were just told to bring it out back for the refund. The girl told us she made a mistake, they would only exchange. I asked to see their written policy, they did not have one, only verbal from the salesman. Then they called the customer service in Windsor to see what could be done. They said they would be on hold for 10 mins. I asked to talk to a manager, there were none. We left mad, but made sure our grievance was heard by other customers. We had to leave with the same TV. Now that TV sits in my parents house still in the box and their old TV which was 4 years old and quite working (which was purchased at Tepperman's) still sits in its old spot. My parents are elderly and needed my help, now I have to make another trip. I then called the customer service in Windsor myself, was put on hold 20 mins, called back, receptionist said will get customer service, was put on hold again, called back asked the receptionist to speak to a manager, none available, asked to speak to assistant manager, none there I was told, When they feel they will loose a sale they try the stalling tactics designed to wear you down. Now the picture became clear, the salesman probably knew the 50" was out of stock and talked my parents into the 55" saying "it will fit", knowing he would loose the sale if they could not get what they really wanted. In the end he had them hook, line and sinker. He still got his commission, but grief for my parents.

teppermans finance department added life and dismemberant insurance to our account without informing us at the day of purchase excited about our purchase we signed the contract without thourghly ing through it and never herd mention not once of any insurance that I would never have purchased being I have house and life insurance that would cover the five thousand dollar purchase easily yet they charged me 1750.00 for this insurance a third the cost of the total purchase what a scam and on a 48 month term after 24 months I had already paid $900.00 of the cost of the insurance and if one payment is missed through this term they have the legal right to charge u the whole amount of interest on that purchase and that would of been another $3300 this would be more then the original purchase price becareful and reed the fine print I dont think teppermans r out to help anybody just screw

I bought a tv and air conditioner from teppermans with no interesr for 2 years on tv and no interesr for 1 year on air conditioner I asked the fianance department to calculate my payments monthly so both items will b paid for befor interest kicks in thry said theyhave donr that so both items will be paid for befor interest kicks in. but they didnt. my tv is paid for but now they want $620 for interest and payments fir my air conditioner. I was lied to face ti face from someone we should trust

Here is my story and why I will never shop this store again and tell all of my friends and coworkers who are thinking of buying stuff for their house to go someplace else! In May of 2013 I got from my mom for a wedding shower gift a very nice kitchen set. Fridge, stove, dishwasher and microwave. My mom is a widow and I know she had to work a LOT of overtime to be able to afford these nice things for my wedding shower. About a month ago the dishwasher broke down. It flooded my kitchen. The baseboards are ruined and my husband has had to replace it all because it was swelling. The dishwasher is still broken because we are waiting for parts, which I understand I guess. But I asked about the cost of replacing what was damaged in my kitchen and was told to bad call your home insurance. Are you kidding me? So our premiums go up? Two people told me this and I asked to speak to a manager and she does not take phone calls apparently. Are you kidding me? What kind of a circus act is this? No thank you, no more. Right now we don't have a lot of money to spend but I want Mr Teppermans with his family to family commercials to know that I don't know about your family, but this is NOT how my family works itself out. My brother helped us out with the money for the repairs to our place, and we will never use the dishwasher again because we can't trust it won't do the same thing again! And when we do have money to spend, guess where we will N O T be shopping! People work hard for their money to be treated like this when something happens is not acceptable.

Thanks for NOTHING Teppermans. And, to the rude girl in the Customer Care phone line, if you hate your job so much get something new. You should not be talking to people in your next job tho.

Pamela J
Windsor

If you think you will get everything you are promised, think again.. I received a letter from Tepperman's stating I am a preferred customer and I can receive a free product (with the promotional do not pay period). I went to the store in London Ontario December 8th 2013 and talked to the television salesman. I bought a 60"Sony 3D smart tv for 1599 plus tax and environmental fees and this purchase entitled me to the free 7" Craig tablet. The tv was not in stock as Sony never shipped them as promised, I did not receive the tv before Christmas, no offer of any discount, but it was not expected. The tv arrived and was delivered December 27th 2013. I asked the delivery personnel if they brought my Tablet with them. I was told it (tablet) was not in stock and was on back order. I was told to sign and initial the delivery, The delivery men left.

I waited a few weeks for the Tablet to come in stock, instead of calling I went to the store. I was told from customer service that I signed stating I received the tablet. I explained what I was told by the delivery guys. The lady then called over a manager (Jenna) I explained the story again and she told me she would investigate the problem, she would call me back in a few days.

During this time I noticed that the tv I just purchased was advertised on sale by the Brick, Future Shop and Best Buy for 1349.00. I called the store and was told I could not price match without a flyer proving the other companies price. I then printed off the sale prices from the competitors. I called back again. I was told another story this time. I was told the competitors do not have the product in stock. Well Tepperman's didn't either!

By this time I am wondering why I am not getting a call back from Jenna (manager) so I call and leave messages.. yes messages (more then one) still no call back. Now I am getting frustrated with this whole purchase. A television I could have bought cheaper and I still do not have the free gift as promised. Two problems in one purchase. As my temper was at it's limit I emailed Tepperman's about the price matching as I thought it wasn't fair, as Tepperman's did not have the product in stock either. I received a email back from Ammar Dakhil stating a one line sentence. "Tepperman's fulfilled their obligations", wow wouldn't want to put much effort in that problem.

Now I am even getting more frustrated as my problems are now getting worse. So I email Ammar again, now voicing my opinion a little clearer. This time he emails me back with "the television in question was a discontinued product and Tepperman's does not price match discontinued products" oh My.. now I am furious that I was never told the brand new 60"television is a discontinued product.

I finally reach Tepperman's again by phone only to find out Jenna no longer works there and that I could talk to Robert Madic, another manager. He was busy so I left a lengthy message for him on his voicemail. I wait and wait for him to call me back. I figured he was finishing this investigation (where is the tablet in question) I am getting even more frustrated as no one is calling me back. So I email Ammar and ask him where my Tablet is.. guess what? No reply from him either. So now no one is dealing with either matter.

As time goes by with no calls or emails, my 40 year old girlfriend passes away, so being upset and angry was not my best approach. I emailed Ammar again and said some strong words, trying to get a reply to the Tablet issue. Still no reply.. now I am at my limits. I call the store again, I got told Robert Madic left a week ago and that I can speak to another manager. Oh my God I was so fed up, guess who answers the call? Ammar. I calmly told him I am looking for my tablet. He explains I signed for it. Are you kidding me! I never raised my voice at all. I tried talking to him but he cut me off and told me to call customer care about my problem. Then basically hung up on me. Great Manger skills he has. Now I call customer care and leave another message explaining everything again.. what 5 times now! I explained that I have video surveillance of the property and it clearly shows the delivery truck, two men with both hands on the tv, nothing stuck in their jackets or arms. Then leaving. Proof no tablet was delivered. I explained how frustrated I was about this tablet ordeal and how frustrated I was with Ammar. I never swore, was a little loud but no bad words on the phone. I then emailed Ammar stating I called Customer care.

The next morning I receive a call from Customer Care (London) and I was strongly told that they were not pleased with the phone call or emails I have sent. I was nice and calm the whole time. The lady then stated we are going to give you a Tablet and then I was never allowed to shop at Tepperman's again, my account will be closed. She would not let me explain anything let alone apologize. No big deal to me.

In conclusion everyone in that store believes I received my Tablet and obviously someone stole it. They do not want to believe a thief works among them, so therefore I will not shop among thieves anyway. I cannot believe I had to go through three managers explaining the same story. Do they not communicate in that store? They do not transfer information? Another reason I have no desire to shop there again. One manager cannot run the store but they don't communicate (so that store is going down hill fast), no wonder managers are leaving so fast. Poorly managed stores end up having poorly managed customer service (which showed at the last phone call) clearly stating they will Give me a Tablet, making it sound like I am the liar.. I have video proof! I even explained I will confront the delivery personnel. It was like they don't want to be bothered having to question employees. But from the attitude of the last Manager Ammar and the Lady at Customer Care, I don't think they get trained at customer appreciation or even learn to respect a customer

Anyway do not purchase electronics from Tepperman's as they sell discontinued items without telling you. Second, they will make you look like a liar when you don't receive the bonus gift. I do not want to step foot in that store again therefore they can either mail the Tablet or give it to the other thief among them. As a rental property owner and manager I can find deals at Bad Boys, The Brick and Leon's just as easy.

2/5/2014
Here is my story with Tepperman's, and I'm still dealing with it.
I purchased a Bed frame, a 2 piece box spring, a mattress, 2 dressers and a night table on Nov 24th, 2013. The delivery date was Dec 3rd 2013.
Unfortunately, I have a problem with the mattress I purchased. I have had it for less than a month and it is dipping to one side. You can see it clearly! I called Tepperman's to tell them what my problem was. They explained to me they would have to send out a person to look at the mattress and do a report for the manufacture. I had no problem with that seeing as it was clearly a manufacturing problem. The gentleman that came here was very polite and professional. It was very clear to both of us this mattress had a problem. About 2 weeks or more later, I received a phone call letting me know that there was indeed a manufacturing problem with the mattress and that I had a choice to replace it with the same mattress or upgrade to a better quality mattress. I decided that I would purchase a better quality mattress. At that time I was advised that I would have to pay the delivery fee. This I was not happy about. I decided to go to the store and speak to management about my situation. When I went to the customer service desk they had someone come out to talk to me. Again, I was informed they would not cover the delivery fee.
I expressed my beliefs to this person, explaining to her that I too am a business owner in both customer service and retail and I would NEVER put that expense on my customer. Common sense tells me, if I put out $70.00 now for the delivery fee for my customer, I will make more than that in return with repeat sales! I was told that the manufacturer would not cover this fee either. I can not believe anyone would agree to such policies. I understand that Tepperman's is not responsible for bad manufacturing, but they are responsible for who they chose to do business with and what they sell in their store. And they sure have the ability to make things right with their customers.
So here is where I am with all this, I have a mattress that is lumpy, I have no choice but to either (a) purchase a different mattress from them (b) replace it with the same mattress (I will just keep having this problem) (c) keep the mattress I have. They will not refund my money for the mattress either, I was advised I only have a in store credit. Either way, they will still charge me for the delivery of a new mattress even though it was a manufacturing problem.
I don't feel I should have to pay for delivery (.) If there was a problem with the product that was caused by me, I could understand paying delivery, but when this is clearly not the fault of anything I've done to this mattress, I should not be responsible to pay. All I wanted was to purchase a better mattress (spend more money) at their store, and have the delivery fee waved. I think that is very reasonable.
After this experience, I will NEVER purchase from them again, and I will tell everyone about my experience. Word of mouth is the best advertising they say... and the power of the internet is strong... of course there will always be another person that will still buy from there, until they get the 'royal' treatment.
From our home to yours? I think not...
One very disappointed customer ~

Here is my story with Tepperman's, and I'm still dealing with it.
I purchased a Bed frame, a 2 piece box spring, a mattress, 2 dressers and a night table on Nov 24th, 2013. The delivery date was Dec 3rd 2013.
Unfortunately, I have a problem with the mattress I purchased. I have had it for less than a month and it is dipping to one side. You can see it clearly! I called Tepperman's to tell them what my problem was. They explained to me they would have to send out a person to look at the mattress and do a report for the manufacture. I had no problem with that seeing as it was clearly a manufacturing problem. The gentleman that came here was very polite and professional. It was very clear to both of us this mattress had a problem. About 2 weeks or more later, I received a phone call letting me know that there was indeed a manufacturing problem with the mattress and that I had a choice to replace it with the same mattress or upgrade to a better quality mattress. I decided that I would purchase a better quality mattress. At that time I was advised that I would have to pay the delivery fee. This I was not happy about. I decided to go to the store and speak to management about my situation. When I went to the customer service desk they had someone come out to talk to me. Again, I was informed they would not cover the delivery fee.
I expressed my beliefs to this person, explaining to her that I too am a business owner in both customer service and retail and I would NEVER put that expense on my customer. Common sense tells me, if I put out the delivery fee myself now for for my customer, I will make more than that in return with repeat sales! I was told that the manufacturer would not cover this fee either. I can not believe anyone would agree to such policies. I understand that Tepperman's is not responsible for bad manufacturing, but they are responsible for who they chose to do business with and what they sell in their store. And they sure have the ability to make things right with their customers.
So here is where I am with all this, I have a mattress that is lumpy, I have no choice but to either (a) purchase a different mattress from them (b) replace it with the same mattress (I will just keep having this problem) (c) keep the mattress I have. They will not refund my money for the mattress either, I was advised I only have a in store credit. Either way, they will still charge me for the delivery of a new mattress even though it was a manufacturing problem.
I don't feel I should have to pay for delivery (.) If there was a problem with the product that was caused by me, I could understand paying delivery, but when this is clearly not the fault of anything I've done to this mattress, I should not be responsible to pay. All I wanted was to purchase a better mattress (spend more money) at their store, and have the delivery fee waved. I think that is very reasonable.
After this experience, I will NEVER purchase from them again, and I will tell everyone about my experience. Word of mouth is the best advertising they say...
From our home to yours? I think not...
One very disappointed customer ~

My husband and I purchased a 3 piece sofa, love-seat and recliner and where pressured into purchasing the extended furniture care plan. They claim that it covers pretty much everything under the sun. So we decided that with 4 children and 2 dogs it would be a good idea. The other day I noticed that the love seat has two small tears on the bottom right hand corner. To us it looks like when Teppermans cut it out of the box to spray it with the Magi seal product they nicked it with their box cutters. I called Zucora (thats the company that owns the magi seal product) and they say that they will not be replacing the damaged product because its not covered under the extended warranty because to her it looks like normal wear.. I don't see how thats possible since the furniture hasn't been home for even a month! But if my kids cut it with scissors it would be covered... I am so disappointed. Over the years we have made several big ticket purchases at teppermans,, But I think they have lost a customer,, there are many other furniture stores that would gladly take my money: (

I have just gotten off the phone with a manager in the London location of Teppermans and I am steamed.

My wife and I purchased a washer and dryer set in August of 2010. At the time I signed the contract there was an additional charge for Life and Property insurance in the amount of $274.91. At the time of signing I was told that this protection was being extended free of charge for 30 days and that if I wanted to cancel it alI I had to do was call in prior to the end of the thirty days and cancel it. I had done the same thing in 2008 on a furniture purchase and at that time was told I had to submit the cancellation in writing and that a phone call was not legally binding on them to cancel the insurance policy. Enough said, in both instances I cancelled the coverage, in writing prior to the 30 day period elapsing.

Fast forward to February of 2012, at which point the account is due. My wife makes the payment of the account balance in full (or so she thought) and all is good right? Not so. We recently received a statement outlining a payoff balance of $284.27.in talking to an account person in Windsor I was told that this was the amount due for the administration fee ($79.95) and the Insurance ($274.91). First observation is that the figures don't add up. but did not point that out on the phone. When I told the account person that I had cancelled the insurance I was told that they had no record of that and that I would have to talk to a local manager about the discrepancy. I received a call back in about ten minutes from the manager on duty in London.

To make a long story short, this manager proceeded to tell me that "your balance is $284.27 and that is with no added interest or charges." "Why would I pay added interest or charges" I asked, "my account was paid off prior to the due date." I was told that they had a record of my cancellation call in 2008 and another in 2010. When pressed on this point the person said yes to there having been a call placed in 2008 but not 2010. No wonder I said as I was already aware that my cancellation had to be in writing. I was told that they had never received my cancellation and expect me to pay the insurance costs or produce my facsimile or email for them to reverse the charges now. I do not have the fax and said so. The manager again told me my balance was $284.27, in a flippant manner designed to annoy. I then told her I had no intention of paying for the insurance as I had cancelled it. I also told her I would be happy to pay the administration fee that is outstanding and she told me that the balance would not be cleared and threatened me that the balance would be listed at the credit bureau and be a mark against my credit. "Whatever, good bye' I answered and hung up.

Be careful with these people. They are very careful to put all their ducks in order when it comes to collecting everything they feel is due them, but are less than helpful or honest when the deal is happening.

A couch was ordered and delivered and the quality of the workmanship was very substandard. I was told to notify the sales rep within 7 days and picked out another couch. When reviewing the invoice, I noticed they were charging me a $69 fee to deliver the replacement couch even though they had to come to pick up the original poorly crafted couch. They said to keep it at my home until the new one was delivered. When I questioned about the fees, they said I would of had to have a tech come out and evaluate it. It has been a few weeks and I still don't have the replacement furniture and am cautiously guarding the one that is here for them to pick up. Customer service would not consider waiving the fees and I assumed since I told the sales rep about the issues this was enough. What could a service tech do about the poor workmanship and they would not consider sending one out to evaluate it even though I had it for only a few weeks

Im really very disappointed in you warranty and customer care team...
I have been waiting 10 weeks for a product to come in that's on an extended 5 year warranty program, no one is ever returning my calls when they say they will.
I have been the one having to call around to try and figure out the situation, when I was under the impression that was the job of your employees...
. I also thought that your company prided in the fact that you were a family based company, but no one seems to care that my family has no drier and I have to take the time out of my schedule to go to a laundry mat and sit there for a few hours a week to do my laundry when I am paying for a product that I should be able to use from the comfort of my own home, not to mention all the stressful days on the phone for hours trying to figure out exactly why a part for a product that you sell in your store should take more then 4-6 weeks to come in!
I've been having no luck with your employees and they cant seem to give me any kind of answer as to when it will be fixed or if I can just get a replacement unit, or a refund in order to purchase a working product.
I finally received a phone call today from Cornerstone and was very surprised, only to find out that the lady on the phone was telling me that as long as there is an estimated time of arrival there is absolutely nothing I can do even if essentially they had an estimated time of arrival for the next year I would just have to wait... this is not acceptable...