Teppermanslied to about payment

J
This review was posted by
a verified customer
Verified customer

I bought a tv and air conditioner from teppermans with no interesr for 2 years on tv and no interesr for 1 year on air conditioner I asked the fianance department to calculate my payments monthly so both items will b paid for befor interest kicks in thry said theyhave donr that so both items will be paid for befor interest kicks in. but they didnt. my tv is paid for but now they want $620 for interest and payments fir my air conditioner. I was lied to face ti face from someone we should trust

Responses

  • Noah Tepperman Jul 19, 2014
    This comment was posted by
    a verified customer
    Verified customer

    Hi Justin,

    I'm sorry that you feel you have to accuse us of dishonest business practices. The records of the ongoing conversations we've had with you at a number of points over the last 12 months seem to tell a different story than what you represent here.


    In those conversations between you & various members of our credit & collections teams a number of topics were discussed that related to monthly payment expectations (due dates, minimum payment amounts, etc.) but if it helps I'm happy to provide some of that information again.


    There's no argument that both of the interest-free financing plans mentioned in your comments provide for a specific interest-free period (2 years on the TV, 1 year on the air conditioner).


    In order to qualify for those financing plans, the customer must qualify for those plans, as well as agree to the terms of the plans. Both of these plans specifically require that customers make minimum monthly payments by or before the monthly payment due date.


    At time of sale we provide specific information about the minimum monthly payment amount that the customer needs to make in order to pay off the account in full, without interest. If a customer makes on-time monthly payments using the minimum amount (or more), then the purchase will be paid off by the end of the interest-free period, without having to pay interest. If the customer makes less-than-minimum monthly payments in an ongoing way and does not completely pay off the principal before the end of the interest-free period, then interest charges would apply.


    When a customer enters into a financing agreement that requires minimum monthly payments, the customer agrees to provide the minimum payment amount on a monthly basis, by or before the monthly due date. If a customer does not make their monthly payments on time during the period, that would disqualify them from the interest-free benefit.

    I hope that this additional information helps clear up why there was a requirement for additional interests & payments.

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