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Tepperman's
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Tepperman's
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62 complaints
13 resolved 49 unresolved
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2:43 am
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We purchased a fridge and stove couple weeks ago, during the delivery the fridge was completely destroyed and your delivery driver was verbally abusive and threatening to my wife to the point that she was ready to call the police when he refused to leave our home when first asked to do so. I contacted your customer care dept. who refused to give me any info...

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10:51 am
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I had purchased a washer and had to call for service, that was taken care of, we had to call again for a second service call, this time the washer locked and started to spin at the beginning of the cycle, we could not get it to unlock, when the service people arrived it did not do it again ( of course ), so we were charged 130 for a service call from the...

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8:13 pm
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We built a new house and being new to southwestern ontario we had never heard of teppermans. Show room looked beautiful... But what terrible quality and brutal customer service! We bought a large set for our living room. A white micro suede set. This room has no tv so the couches are rarely sat on! This set has large, attached cushions. Things seemed great...

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11:19 am
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We called Teppermans on Monday August 28th because our dryer stopped heating, the first thing they told us was to try troubleshooting everything ourselves before making a claim, I said we cleaned out the hose etc. still not heating, they tell us well there are other things maybe you could try, we said no we have a warranty you can come look at it. We get an...

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6:43 pm
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Staff that DOES NOT CARE I have a sleep beauty mattress that has been approved for an exchange, as the mattress is 5 years old and is garbage!! The problem is I was told I have to pay for delivery! I have expressed to the staff I am a single mom and on a strict budget, if I could have some help! I paid for delivery when I first purchased it!! Thought...

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7:09 am
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Tepperman's - 40' smart tv (samsung)

Will not honour the warranty I was sold. Does not contact back. Will never get anything from teppermans ever again n neither will no one I know. I paid good money for the tv and insurance and no longer able to use it cause you wont honour the warranty you sold to me. Worst company ever yo work with rips u off. Sells u faulty products doesnt honour warrantys. Hate teppermans.

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2:20 pm
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Bought a new couch from wharncliffe rd. Locationon on march 16 2017 paid in full that day. Within a week of purchase heard the first loud noise come from inside of couch, afew days later heard the same noise again and at that time realized springs were coming loose a ripping thru material on bottom of couch. Technician was sent out and couch was opened and...

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4:58 pm

Tepperman's - palliser leather sofa and loveseat

On may 20th 2017 I purchased a palliser sofa and love seat the deal on was save 2x the tax, so as I was talking to the sales person about the set, she told me that palliser was giving a free upgrade from manual to power recline on all their reclining models, but then was told I could not have both save the tax and the free power upgrade... I said that was weird that you could not have both since the power upgrade was free, anyway said I would rather the tax off.
Thinking about this on when on the palliser website when I got home and to my surprise it said free upgrade to power recline so I could not understand that if the manufacture was offering this then why would it matter if I saved the tax that tepperman's was offering and that I could not have both... So I phoned the london location and asked them to explain to me why? The girl told me it was double dipping and I said how could that be if for one it was a free upgrade and two it was a free upgrade from palliser the manufacture... She put me on hold and went to talk to her manager, she returned to say that yes they would do the upgrade, when I gave her my order number she said I would have to do it in chatham where I had purchased it... So I call the sales person that I dealt with in chatham, she said she would talk to her manager and I would see her tomorrow to sign my order and we would talk then. I arrived the next day to be met by the sales person and the manager... I told them that palliser was advertising the free upgrade on their website and it had nothing to do with the save the tax that tepperman's was offering and the the london store said they would give it to me... The manager at chatham said they would have to eat the cost and I said how can that be if it's palliser that is the one offering the free upgrade, she then told me that's she knew what I was saying but thats the way it is... I told the sales person that accents home furniture in london... Said they will save the tax with the power upgrade and price match. What i'm looking for here is the free power upgrade that palliser is offering, other furniture stores will do it why won't tepperman's... It's free from the manufacture

David cook

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4:28 pm
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We purchased a Kitchen table and 6 chairs from Teppermans in August of 2016. We were looking at a few and one my husband liked more, and one I liked more. The salesman made our decision by saying the one my husband liked was a popular set, his son purchased one a few years back and it stands up extremely well. Although we are empty-nesters, we do have one...

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9:51 pm
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Tepperman's - unethical behaviour

My parents bought a 55" Samsung TV that was too big for their cabinet, they needed a 50". They wanted that particular make. They needed to exchange it. We had called about the 50", if they had any in stock, they did not would have to order it would take up to a week. I live out of town and was there to help install the new TV. We found a 50" at Walmart, in stock, we figured we should return the 55" first. We went to Tepperman's with the 55", the box was never opened. We said we needed a different size that they did not have in stock and would go elsewhwere. They said to get a refund, we needed to take it to the loading doors first, we did, then we went back to the customer service counter. Then they told us they cannot refund only exchange on TVs. I said we were just told to bring it out back for the refund. The girl told us she made a mistake, they would only exchange. I asked to see their written policy, they did not have one, only verbal from the salesman. Then they called the customer service in Windsor to see what could be done. They said they would be on hold for 10 mins. I asked to talk to a manager, there were none. We left mad, but made sure our grievance was heard by other customers. We had to leave with the same TV. Now that TV sits in my parents house still in the box and their old TV which was 4 years old and quite working (which was purchased at Tepperman's) still sits in its old spot. My parents are elderly and needed my help, now I have to make another trip. I then called the customer service in Windsor myself, was put on hold 20 mins, called back, receptionist said will get customer service, was put on hold again, called back asked the receptionist to speak to a manager, none available, asked to speak to assistant manager, none there I was told, When they feel they will loose a sale they try the stalling tactics designed to wear you down. Now the picture became clear, the salesman probably knew the 50" was out of stock and talked my parents into the 55" saying "it will fit", knowing he would loose the sale if they could not get what they really wanted. In the end he had them hook, line and sinker. He still got his commission, but grief for my parents.

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Updated information has lead to retraction of most of statement.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

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11:22 am
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teppermans finance department added life and dismemberant insurance to our account without informing us at the day of purchase excited about our purchase we signed the contract without thourghly ing through it and never herd mention not once of any insurance that I would never have purchased being I have house and life insurance that would cover the five...

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7:25 am
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I bought a tv and air conditioner from teppermans with no interesr for 2 years on tv and no interesr for 1 year on air conditioner I asked the fianance department to calculate my payments monthly so both items will b paid for befor interest kicks in thry said theyhave donr that so both items will be paid for befor interest kicks in. but they didnt. my tv i...

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6:12 am
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This review was chosen algorithmically as the most valued customer feedback.

Here is my story and why I will never shop this store again and tell all of my friends and coworkers who are thinking of buying stuff for their house to go someplace else!!! In May of 2013 I got from my mom for a wedding shower gift a very nice kitchen set. Fridge, stove, dishwasher and microwave. My mom is a widow and I know she had to work a LOT of...

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9:04 pm
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The complaint has been investigated and resolved to the customer’s satisfaction.
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If you think you will get everything you are promised, think again.. I received a letter from Tepperman's stating I am a preferred customer and I can receive a free product (with the promotional do not pay period). I went to the store in London Ontario December 8th 2013 and talked to the television salesman. I bought a 60"Sony 3D smart tv for 1599 plus tax...

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7:50 am
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2/5/2014 Here is my story with Tepperman's, and I'm still dealing with it. I purchased a Bed frame, a 2 piece box spring, a mattress, 2 dressers and a night table on Nov 24th, 2013. The delivery date was Dec 3rd 2013. Unfortunately, I have a problem with the mattress I purchased. I have had it for less than a month and it is dipping to one side. You can...

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7:48 pm
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Here is my story with Tepperman's, and I'm still dealing with it. I purchased a Bed frame, a 2 piece box spring, a mattress, 2 dressers and a night table on Nov 24th, 2013. The delivery date was Dec 3rd 2013. Unfortunately, I have a problem with the mattress I purchased. I have had it for less than a month and it is dipping to one side. You can see it...

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9:49 am
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My husband and I purchased a 3 piece sofa, love-seat and recliner and where pressured into purchasing the extended furniture care plan. They claim that it covers pretty much everything under the sun. So we decided that with 4 children and 2 dogs it would be a good idea. The other day I noticed that the love seat has two small tears on the bottom right hand...

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2:01 pm
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The complaint has been investigated and resolved to the customer’s satisfaction.
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This review was chosen algorithmically as the most valued customer feedback.

I have just gotten off the phone with a manager in the London location of Teppermans and I am steamed. My wife and I purchased a washer and dryer set in August of 2010. At the time I signed the contract there was an additional charge for Life and Property insurance in the amount of $274.91. At the time of signing I was told that this protection was being...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Tepperman's - being charged delivery fees to replace poor quality item

A couch was ordered and delivered and the quality of the workmanship was very substandard. I was told to notify the sales rep within 7 days and picked out another couch. When reviewing the invoice, I noticed they were charging me a $69 fee to deliver the replacement couch even though they had to come to pick up the original poorly crafted couch. They said to keep it at my home until the new one was delivered. When I questioned about the fees, they said I would of had to have a tech come out and evaluate it. It has been a few weeks and I still don't have the replacement furniture and am cautiously guarding the one that is here for them to pick up. Customer service would not consider waiving the fees and I assumed since I told the sales rep about the issues this was enough. What could a service tech do about the poor workmanship and they would not consider sending one out to evaluate it even though I had it for only a few weeks

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The complaint has been investigated and resolved to the customer’s satisfaction.

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Im really very disappointed in you warranty and customer care team... I have been waiting 10 weeks for a product to come in that's on an extended 5 year warranty program, no one is ever returning my calls when they say they will. I have been the one having to call around to try and figure out the situation, when I was under the impression that was the job...

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1877 777 5754 1888 270 0412 More phone numbers
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