Telkom SA SOC
Reviews and Complaints

OKay, I've got ADSL internet at home. It has a 2 gig cap. What I need to know is how to monitor how much of that 2 gig I've used up so far.
http://www.articlesbase.com/health-articles/acai-optimum-review-get-free-trial-now-1704552.html

No results for "I got explora in Feb 2017. Changed rooter and new 10mb, uncapped line. I have had all experts from explora here. They tell me the problem is on Telkom side. I pay Telkom R900 per month, R949 for explora. I cannot download any movies without interruptions. I was told that you throttle your customers. This happens 24/7. I am so unhappy with your service. Will change at first opportunity i can to fibre with another company. Daylight robbery. Between you and Explora, almost R2000 per month and i cannot watch anything!"

Everything i try and download from Explora, takes hours! I cannot on the spur of the moment watch anything. Had new rooter installed by Telkom, Had lines checked by Telkom technician. Problem persists! Extremely frustrating to say the least. Every few seconds, not minutes, it displays on the TV screen, disconnected!

Between Telkom and Explora, over 12 months I spend R24000! Yes, that's right and i still cannot watch one movie uninterrupted.

Pathetic service provider!

We have ADSL installation done by Telkom’s/ Bidvest contractors. More than two months and we are still not receiving what we requested and what the contract was signed for. We will not settle for this for this actually is breaking the contract from their side.
We are already thinking of stopping payment, meaning breaking contract with Telkom for they are not delivering once more, going on two months and not satisfied with the service we getting. My internet is always slow and we are paying for a 4meg line but when we and Telkom test the speed receiving is only 1meg. Our connection is not stable always on and off. The connection so often is completely off. WE need better service for what is paid for. Please address this issue, contact me on E-Mail for I am already being blacklisted because of former issues regarding a Telkom land line that took three months of writing and phoning and just zero improvement.
Reason for the E-Mail, is to have proof of correspondance if lawyers contact me to sumonds me to have proof of correspondence Telkom SA SOC.
See correspondence below of other customers on your complaint line.

sir i want to bring this problem to your attention it is now more than a year that i sit with this problem by your technical people which are suppose to sort out my a.d.s.l and every month pay my account in full for both internet and my telephone line but it is never on and at the moment i am doing broadband every time they come here and check my line and tell me my line is oh key but the problem still exist and there is still no internet by means of a.d.s.l access I am disgusted with the service they render to there clients it is not right the way they operate and i am not satisfied with the service that they render and at the moment my telephone line is also dead for what reason i do not know

I have cancer & one of the small things in my life that keeps me positive & not constantly think about the possibility/inevitability of dying, is playing Online Gaming & therefor I need lots of data.
I have been an excellent client of Telkom for almost 2 years & have in most cases spent 4 times the Rank value of my original monthly contract with them & decided to upgrade when they launched their 50GB deal.
Since upgrading, Telkom have put unnecessary stress into my life by suspending my account every month due to their internal miscommunication, lack of admin skills, blame gaming, passing the buck, etc.
After NUMEROUS calls, store visits, mails etc they still to not grasp the concept of Customer Service & expect me as a client that have done EVERYTHING correctly (payments up to date, etc), to accept that I have suffer while they sort out their internal mess!
Unfortunately Telkom has a monopoly on wireless access in the Country, so the following must happen: Telkom must re-activate my account IMMEDIATELY & compensate me for my time, stress, etc. OR they must cancel my contract, refund me for my payment already made for this month, make sure not to block my router & pay for the installation, deposit, etc & a year subscription of the new service provider of my choice!
Telkom is aware of my health status & cancer in not a laughing matter, but they have chosen to make my life a further HELL!

4th week still haven't received my refund, still nothing on my application for SmartInternet - Unlimited. Got a call on Thursday, said they will look in to it and they will get back to me. Still haven't heard back from them. Like i said last week and the week before, i'll continue posting this everywhere until i get the my Feedback/Refund/Application from Telkom. So until next week.

I sold my business around 2017 and by end of 2017 received a call that I still owed Telkom money on an outstanding account. I explained that the business is sold and only trading the following year so the lines were cut and could not be possible to owe them that. Telephonically they agreed that the amount of R5000.00 outstanding should then only be R1000.00 when they look at the dates the lines were cut. But I requested them to send me a detailed statement on this R1000.00 to a new email account of mine as I no longer traded on the business email account. Till today I have not received an email and I never received a call from Telkom again, therefore thought Telkom found the issue and realized the billing was completely invalid. Now in 2017 the new owner of my old business for almost over 4 years send me a message regarding this 2017 outstanding account saying Telkom account is now gone to legal. Almost 4 years later. I still use the email on daily basis that I have requested them to send me the outstanding detailed statement, but still nothing received at all.

Good day, this is a letter of utter desperation! telkom line [protected]: client: erlemann's gearbox engineering, 33 laub street, new centre, jhb. Reference no. No: 587crz121115 telkom keeps saying they are sending a technician nothing happens. This is our credit card machine line. Please-please assis us. Thanks ann

Hi - I queried internet services for my home 11/03/2017 & asked the consultant call me the next day to confirm if I could afford this. When the consultant called me the next day I told her I cannot afford this & this was merely a query. I then started to get bill from telkom for this "service/product" I called telkom on numerous occasions & explained this time & again. Telkom has promised to investigate via a dispute & through all of this telkom carried on sending me sms that my account was in arrears. I also asked them to have a listen to the recording at the time of the query & also the fact that I did not collect the modem & no technician came out to have any installations done. I cannot believe the incompetency displayed by the consultants & account department of telkom.

My ADSL account for my medical practice has been suspended without reason for the 4th time in 2 months with no obvious reason. Internet goes of without warning and when you phone Telkom, they acknowledge that the account is suspended but they have no reason why. Neither the Accounts department or the Technical Dept can find a reason and they re-activate the account within a few hours only to do the same thing later again. Who can help?!

Call reference: 184CTK020314

I
have logged a faulty line on the 2nd march,

I
then received an sms indicating telkom has concluded investigation and that a
line will be replaced, in same sms it was promised that my service will be
restored on the 18th march,

I
have escalated this call on numerous times yet NO action has been taken

Up
to now I still do not have my service and it is now 9 days later than what was
promised

I DEMAND that my service is to be restored FULLY TODAY

This is absolutely pathetic service and I will be ashamed to work for telkom

I keep on trying to phone telkom on 10210 but the agents are always busy, today
I had to hold on for almost 40 minutes yet no answer

I will
refuse to pay any money towards telkom until problem is resolved and I DEMAND a
refund for the time my service has been inactive

Not a happy customer ! cant believe Telkom drops their customers just like that -- 1st it takes me two weeks to try and get them to awncer their phones untill i took time off work to upgrade my adsl line to a 4meg line because telkom brags about this fast internet all over the show ! so now six day`s later after calling every day and holding on for an avarage of 30min per call i get told O SORRY this upgrade is not possible W T F ? Telkom already gave me a user name and password for my new and FAST 4meg line WICH THEY CAN NOT UPGRADE ME TO ! Why waist my time like that PLEASE RESPOND

I is bad for a big company like Telkom to give a bad aservice as currently the case with myself and my business.
It has been three weeks since first my phonelines were diown and currently the adsl lines.It seems that the fact that
they has the monopoly in South Africa these guys does not care as to their service failure.
Till to date they just come and check in at the premises, it seems it is a way of them just to show the client they are
working on the problem, but we all know nothing is been done.
We really need competition in our ciuntry to force these guys to get their act together.
TELKOM - IF I WOULD HAVE A CHOICE -THEY ARE GONE IN A MINUTE AND I AM SUREA LOT OF PEOPLE FEELS THE SAME.

We have used a telecommunications company, Pinacle Systems (doing our switcboard) to apply for additional lines with telkom together with our excisting number [protected] Telkom did install the lines after postponing it with a week. After a few days all the lines just gone dead. We reported this matter to Telkom on Monday 5 Aug, with follow up several times and today is Monday the 12th of August with nothing been done about it! We are a manufacturing company ( Designer Kitchens, Design + )and we have moved our sales outlet to this premisses (with the forwarding nr), and face severe damage to our company as a result that people think we have closed our doors!
Kelly Brown [protected]

I can fully appreciate your problems with Telkom and the no care attitude. I have been trying to activate my line to an ADSL, after 3 weeks of calls, they have just informed me that the application was actually canceled the same day I made the application. Imagine my suprise, no one at telkom told me over the last 3 weeks that there was in fact no order. Of course there was in fact an order because they gave me the order number. When I explained all of this, they calim no responsibility and worse, they suggest I apply for the ADSL from the begening again. I tried to speak to someone of authority, however the call centre agents are not willing to give out names or alternate tell numbers! If anyone knows who to call, or what I should do to get some results Please Please let me know, I realy don't know what else to do!

Rgds Stuart

telkom ADSL support is pathetic to say the least! I have been having a problem with internet access for about 3 weeks now, I have telkom simple faster with 10gig mixed and 10gig local. I have been phoning 10210 o0n a daily basis about the speed of the internet, I am supposed to get 256kps I am getting 2bits/s. They reported this problem to technical dept, who claimed that they had been here on 2 march 2013. Both my wife and myself were at home all day on saturday 2nd and no technician ever arrived at our door to help sort this problem out but on their system the report is in that the technician was here and sorted the problem out.! lying to get out of work?
This morning we could not even get internet access at all, telkom reset everything and then told me that the problem was that my password was not being accepted and that I had to give them a new password, this after the password was being used for more than a year. After this the internet speed dropped from 45kbs to 2bits, i phoned back and was told to hold for ADSL dept. Here I held on for more than an hour, I managed to speak to Tuli who then told me that the problem was occurring because I had unlimited interneaccess - I told that this was incorrect as I had telkom simple faster with 10GIG + 10gig. She was adamant that I did not know what I was talking about, I then read the contract to her, she told me to hold for Mali her supervisor - well an hour later Mali still had me holding I phoned back 7 times over the next two hours and had one after the other consultant put the phone down in my ear - absolutely no one was willing to help me sort this issue out. Why do telkom claim to have a customer service department when customers are treated like Sh... I still have no internet access at all - cannot even open the google page. but when I switched the internet on I had so-called used 23.77mb without even getting onto the internet?

TELKOM Is SHARKS that feed on the flesh of their customers, The don't care as long is they can FEED .There is not a alternative and they knows it .They don't care. I had to report my 2mbps [protected] ADSL line 31 times since 2016-02-02.With some succsess. But it does not last

I bough a new Billion400G modem two months ago. Have had contineous problems with the line. On reporting the complaint am told it is the modem... no its not the modem... its the port. I am unble to send emails, I have a business to run, what should I do, change from telkom and get neotel? I reported this faut on the [protected] and nobody seems to know what is going on I have heard that they no longer have enough technicians... so what now.?

telkom staff are not trained they are only guesing what can go wrong i think they try to reead to mutch manuals aboout tecnical work they did not study

Telkom were quick to sell me a 4mb/s ADSL service. I Live 2.2km from the exchange which means that I should get those speeds easy. (>5 km distance becomes a problem) - The Lines in my area are of such bad quality that I am now synched at 384kb, and it drops over 70 times a day. (wasted over 400mb trying to download a 30mb file) - Telkom's response " Well, we are not going to replace the cables, it's too expensive, we cant do anything, goodbye" - 10 minutes later I get an SMS informing my my call has been resolved.

The Technitian said my only option is go 3G, which will cost me R1800 pm, as opposed to the R500 i pay now.

Telkom are holdinig South Africa back

telkom claim that they offer a world class servise and are gearing up to impress the rest of the world for 2010. but here i sit on the first day of 2010 and my connection is slower than ever.

a few things really irritate me about telkom

1. when they mess up the only answer u get is it will take a few days to fix as they must follow policy, it was breach of policy wich made them mess up in the first place
2. most of the consultants at the help line know less about computers and internet than the average internet user
3. the call centers almost always have exorbitant waiting times
4. most first world contries ( and i use first world as an example as this is who will use our services in 2010 and what telkom claims they can offer) run at a speed of 2 to 4 gigs we run at 400 megs what a joke.
5. capped services we have to be one of the few contries this exists in, so y would they think it is a good idea.i think the general feeling amongst users is if i buy 5 gigs i will make sure i use all five, if on the other hand i pay a set price of about 5 gigs worth but it doesnt capp i wouldnt be bothered if i only used 1 gig this month and 6 the next. so at the moment we all loose.
6.price why is it still so expensive for internet and y does the goverment not step in and regulate the guys. i was told( by a telkom employee) that if i want adsl i must rent a line a telkom phone line and then an adsl line i am quite happy usin my cell and most of my friends also have cell so its cheaper to phone cell to cell y then would i want a phone line aswell, this all has to be paid before your gigs even if u use an independant provider u still need a telkom line.
7. the tough for u attitued when u have a problem and u phone in for help and u arent luck enough to get a decent person on the other end you get a tough for u like it or lump it attitude cause they know that there is no where else for u to go, or you get treated like an idiot cause your internet is down( for example not so long ago when they had problems and a whole bunch of passwords and user names just dissapeared).
8.the we have no idea how long it will take to fix answer( what 1 hour, 1 day, 1 week, one year...)
how long should we wait before we aproach the next level and y if we are not satisfied do we get denyed the right to speak to the next level( no the supperviser is out, no only i can help u, it is not possible or dont tell me how to do my job i wont give u the number) in which case if u ask for there name all u get is the sound of the phone being hung up in your ear.

i think if another phone company comes in telkom is domed i would even change to them if they were more expensive, but it will never happen this companies monopally seems protected by the goverment( at the price of what kick backs, kick backs we pay for) i wonder.

fairy22

1)telkom's a rip-off
2)i cannot begin to recall the time wasted making phone calls and being put on hold
3)there tech support is breathtakingly incompetent
4)forget about the right hand not knowing what the left is doing when the right itself does not have a clue
5)i have signed a 2 year (adsl) contract that promises a 384 kbps "line" but is far slower
6) i must have ben temporarily insane

I'm in the same situation now, I've been without telephone in my house for the last 14 days. I phone already three times TELKOM, and also I wait for more than an hour for somebody in the call centre to answer the call.
This is ridiculous, where are we going, is getting worst and worst.
I wish one day I can comment something better but I agreed, this sucks.

On the 23 of April 2023 my phone was stolen, I then called Telkom to block my phone and give me the ITC number that i should take to SAPS to open the case and take the case to where i bought the phone to get assistance within 48 hours. Telkom only suspend the number as those who stole my phone can commit fraud with it, however, Telkom did not block my phone as I requested they only suspended the number.

as i was stressed about my phone i then called Telkom again on the 25th and ask that i didn't the ICT number to open the case with at SAPS, the then told me that the phone is not blocked, i then asked why cause i asked you to block the phone, they told me that the person who was assisting me didn't block the phone as a result they will escalate the matter above. they then listened to my call that i made on 23 April and they found out that indeed i asked them to block the phone as it was stolen but they didn't block it. my phone was only blocked on the 27th of April.

as the matter was escalated to Lerato Boleo Line manager at telkom she then said she will escalate the matter further, then i received the call from Blessing the supervisor at Telkom with the number [protected]) he told me that the consultant who cause this problem will be told not to do the same mistake and he told me that he will escalate the matter to complain department and he will call me back and give the way forward, however he didn't call i called 081180 and ask for him i got him and he told me that there is nothing they can do i should go to Telkom store they will advise what to do, when i go to store they said they can't help me with anything, but those above not in store, so i don't know which is which now.

my phone was 18days when stolen it worth R36 000. but now Telkom is saying they can't do anything to help me because of the consultant's negligence

if Telkom did give me the ITC number in time i could have got assistance to recover my phone through the store that i bought it from. but now its over 48 hours the store can not do anything to assist me.

i want Telkom to be held liable for this matter because i can't be paying for a phone that i could have recovered or get another one but i didn't because of Telkom's Negligence of not blocking my phone and giving me the ITC ref number to open the case.

i am a graduate right now working as intern i don't have to mony to pay for the phone that was not recovered due to telkom negligence

my case ref at Telkom is [protected]

kindly assist me mu phone number is [protected]

KIND REGARDS

After cancelling contract with mondo telkom on 26 jun 16 and mondo confirmed that contract was cancelled and reimbursement paid to my account I discovered that an amount of r8460 was deducted from my account! Unacceptable! I am seeking legal advice

Dear sir/madam
I would like to complain that your WiFi is very slow. The highest speed was 54kb/s! This is at Cavendish Square in Claremont, Cape Town.
Please solve this problem.

Funny how Telkom is quick to send me an account. I don't know what to do anymore, my wifi hardly ever works, my vodacom account is doubled month to month because I have to use my 3G. They send technicians to the house but nobody can sort out the problem. Yet they want me to pay!

My fibre line has not been working for over one month. I have called the Telkom help centre over seven times. I have had a technician out here. I am at my wits ends. Every time I speak to Telkom they take me through the same trouble shooting process. Nothing is working.

How to block a sim card from viewing harmful contents of 18+ ? Your help will be appreciated.

I have been trying for 3 months to cancel my contract that is due for an upgrade. Each time I call they inform me the form hasn't been received. I sent it four times and no one gets back to me. Managers say they will call you and they don't. I cant even go directly through to the cancellations department. Its the worst service ever.

I have upgraded my line from 4Mbps to 10Mbps two years ago. I have been told by their technicians that I am on a 4Mbps port because my profile was not updated. I have been paying for something i was never getting for two years.

Even now I am not getting what I have applied for.

To whom it may concern.
I'm appalled about the bad service we received from you as a whole. And that after we chose you because someone recommended you... first we paid for a service that we struggled to get out of you for 2 months after paying. Then after back and forth calls and emails to no avail we went to hellopeter. Then all of a sudden you picked up our payment and we got the line en Wi-Fi rooter everything. The problem should be solved right? Well no!
For two months afterwards we didn't receive a statement or nothing my husband called you every time to ask if he can get a statement to pay where you're consultant at that moment replied that you will send him one via email or post. That didn't happen... now my Wi-Fi is off because it's suspended due to no payment. That I can understand completely. But when my husband asked again for the amount that is due you couldn't find any evidence of an account in his name via his I.D. or the landline that was given to us... now you tell me how in the world is this even possible. Please I would like some sort of answer.
Regards
Lee-Anne Burger
leeanneburger00@gmail.com

I reported the fault on 16 November 2016

My Fault Ref No : [protected]

The fault was logged on [protected]:25
The solution was "in Progress" on [protected]:25

According to Telkom "Job Done" on [protected]:41

"Resolved": [protected]:41

Except that the fault was not resolved; I still have no landline!