TeleTech review: No good to work for 50

I am actually confused by this job truly...
I completed the new hire training month, and nesting before leaving the job a couple of months ago, and then was contacted to take a minimal retraining course to come back and try again. So I came back, but contrary to what I was led to believe during my initial training month, the tech issues were NOT only in the training environment, and once you get on the floor to take calls it is cross your fingers that their apps will work, or even let you login. So after my first week on the floor, I quit again.
Unfortunately, they still owed me for the previous training time I did, and I have been unable to get a straight answer about my final paycheck as yet. I thought it would come as a paper check in the mail, but it did not come yet?
My old Team Lead is near impossible to get in contact with, either by Email, nor phone(which is almost always a voicemail), and IO am tired of being bounced around to other departments by whoever I do manage to reach.
They are WAYYYY too confusing to work for in my humble opinion, as they do not even seem to understand their own system.
Yes. working from home is nice, and convenient, but Teletech has a ridiculously flawed system that NEVER gets fixed.
BE CAREFUL!

I agree the company has some issues no doubt...
First off, the training is a piece of fiction that assumes that the systems will function correctly (very rare at Teletech), and that the customers will be contacting you to make a purchase, or for help making a purchase. Also, there is the on going myth that customer information will auto populate like it does in training(almost never does). which is as I say, a myth.
Most of your calls are people who just want to rant and rave, Almost nobody calls up looking for help with a purchase, since they can do that themselves on the website, they call you for technical answers when the website is not functioning correctly, or because they are upset about a previous order. In either case, they have to be transferred somewhere instead of run through a purchase, which was the job you probably applied for.
As well, you will often get a white trash call that wanted to curse at you throughout the conversation, you CAN'T hang up either...
RUTHLESS technical bugs and glitches in the system can force you to spend the majority of your shift trying to get non-existent technical help. After a certain amount of time you will begin to be penalized over bugs in their system, WATCH OUT!

I have found that one of the glaring issues with Teletech is their almost Endless tech problems with the numerous applications they expect you to navigate to accept calls...
I mean you NEED Breeze, Express Lane (both of which rarely are functioning as designed), Yantra (works mostly), Avaya (which likes to kick you out), and several other apps that ALL require a different login. The so called. "Team Lead" is rarely actually there, but you can try to get answers from ASD, who will inevitably tell you to contact your TL, which is virtually impossible to do most of the time.
You spend the vast majority of your shifts trying to get tech support from a company that does not even understand their own overly complicated system, and not actually taking calls.
Everyone is very nice while they tell you to figure it out yourself. and working at home IS a plus, but they have an EXTREMELY buggy setup, and almost ZERO support. As well, the hours are VERY limited truly.
Give it a LOT of thought before signing on!

Teletech does not treat their employee fairly. Employees are hired for chat at low pay and are told that they would only be performing chat and when they were hired for low pay they were forced to take voice calls for the same pay; knowing that if they would have hired them for voice that they would have had to pay more. These employees were told that it was an error in print and they have no choice but to work it or to deal with the consequences but they remind you of the distraction free background commitment that you were told to have at hire but seem to not keep their word on why they hired you and some employees have worked their whole shift on voice instead of what they were hired for with no extra pay.

After checking, they pay customer service $10.00 hour but chat is like $8 and are not paid extra for handling voice like the voice agents are paid for. So they prey on the young, single, college students and mothers who are at home and depend on the pay and flip their schedules upside down and will not work with you. This company is constantly changing the employees’ schedules, having the employees to have to disrupt their whole life constantly with no other option other than forcing them to have to get with hundreds of other employees to see if someone wants to switch and there are no partial switches for certain days, it has to be the whole schedule. Part-timers do not have sick time, personal time or another time and if you miss a day you are wrote up and can be possible terminated even if it is an die hard emergency and you have proof. Part-time have only 10 minutes for break and truthfully 8 if you are over on a call or chat and you have to post why, what time and so forth, clock out and let them know you are going on break then come back and clock in, and set in ready mode. They have the option to tell you if you can take your break or not at the designated time that had been set in the time room; depending on if they are busy.
Employees are forced to work weekends, holidays if they say so and any other day 24/7 whatever hours they give you. They say a shift bid but at the end it’s still what they give you. They have no consideration for their PART-TIME worker’s engagements, or life outside of Teletech. It’s a take it or leave it. They don’t pay their part-timers enough to go through all that they go through or request.
Teletech is not very fair and we understand that they have a business to run but they must understand that without their employees they have no business. To me I feel like their mentality to the part-timers is as if you take a homeless person off the street, they need whatever the other person/company is offering so they take advantage of them and it’s wrong. This company has not compassion for no one not even the member that call.

There are many wonderful people at TeleTech that are busting their bottoms but Teletech does not make it easy. These employees are being told that they have to get the customers off the phones/chat in what started as 12 minutes, then 10 and if they are not off the phone then they are questioned as to why they are still on the phones/chat and are told to update them/ and to hurry up and wrap these calls up which means that many members are not getting the attention they deserve. However, the employees are being told don’t let the members off of the phone/chat without assisting them but the time is limited to ten 10 which isn’t enough for many of the members issues to be resolved.

They say to make the members feel the hug through your voice but how is that possible if you have 10 minutes to greet, find out their issue, repeat back to them what they call for, solve their issue, let them know what you did to solve and to close. If they have multiple issues then the employ is in trouble. Your time and calls are monitored where it is a team who sits back all day long and monitor what you speak and it you didn’t give the close they wanted or you didn’t make a sale and so on they know about it.

They are able to watch your screen while you work. When you are working are on the phone/chat there are continuous pop ups from the system to make sure you are still them while you are working, the chat coaches sending messages out to you to wrap up the chat, or why are you on so long, are telling the chat people that was hired for chat to go to voice and that happens very often causing the current screen you were working on to be switched and having to go back.
You have 20 seconds to notate what the call was app in one system and have to go into another system and notate. The first system closes out in 20 seconds and you can’t go back into it. Now if you are on voice and trying to notate and the member hang up or you still notating and another member calls in then you just have to figure it out.
There was another employee who had just started and was put out on the floor and you can tell she was nervous and other employees were able to listen in to her call without her knowing and they laughed and talked about it. All the employees are there to learn and I believe that if that employee knew that she would have been mortified and hurt. The employees there have no privacy at all. They train you but all the material learned is not learned in the time of training and so you are forced out on the floor even if you tell them you are not ready or comfortable. Fitbit never works and really don't think they are compatible because of all the issues.

A wage of $8.50 per hour [part-time] is not acceptable as a rule, because of a number of reasons. First of all, the vast majority [incl. Teletech, and Mortgage Investors Corporation of St. Pete, FL] of corporations claim this is for part-time when they don't offer full-time at all unless you work in management, are a team leader, in payroll, and security, . Security isn't there to protect the workers as much as to prevent upset employees from doing anything stupid and there is no shortage of stupid people. The complaining worker may be correct regarding his/her concerns, but most of us know that taking an issue to management in this economy is essentially forbidden. Corporate may speak of an open door policy, but overwhelmingly this policy merely serves to show the legal authorities that they are in compliance with legal regulations. They don't offer full-time because they don't want to offer ANY benefits. They run corporations by the John. D Rockefeller method, namely keeping as much of their funds as possible for the key figures in the corporations "ivory tower" and they do this by spending as little as possible. They cut costs by spending as little as possible. On the surface, this sounds like smart business, but the department they spend the least on is hiring workers. Minimum or near-minimum wages with no benefits. How can a man or woman raise a child in this manner? I see a few of you complaining that this isn't the corporations concern and you are correct. However, as a contributing member of human society, they should and sadly, this only happens when hundreds of thousands of workers go on strike. The corporations have even figured out how to work around this. If everyone quits, these corps have banked enough to begin advertising for new workers and in this economy, they will get them. The corp goes through a few weeks of re-hiring other workers and the workers on strike are merely left with no job at all. This is seen by the folks in the proverbial ivory tower as a minimal expense, which it is...they still do not pay workers any better than before and they continue to deny benefits. This is why unions were formed in the 30s and 40s. Unions protect the workers. Anti-union groups [made up primarily of business entities and any gullible workers] complain that workers earn too much. Well, is it better for the workers when the corporations earn/take too much from them? Unions never get everything they ask for. It works like a lawsuit. One asks for 10 million dollars when they would normally request say, 1 million dollars. That's because they will likely not get whatever they ask for anyway, so lawyers beef it up and "settle" for considerably less. Anyway, the proverbial economic pendulum is well into the corporate zone currently. It should always be in the middle, but this is difficult to accomplish with greedy corporations. At some point, hopefully in the not-too-distant future, the pendulum should swing back towards the workers to a greater degree than it is today. Nuff' said!

I am currently working for Teletech, and I could NOT be HAPPIER! Like previously stated above, YOU CAN'T GET BETTER THAN BEING ABLE TO WORK IN PJ'S & the 2 second commute it takes me to arrive 'at work'! I get paid more than my mundane 9-5 and its sooo comforting 2 b @ home and because of that I am more productive! I would not only recommend Teletech, but, I recommend ANY1 who is sick of the hustle & bustle of traffic and all else that goes with brick & mortar places to hop on board...Make money smarter NOT harder!

Yes this is a job you are paid for... diddly squat I might add with all the crap you have to deal with on the company side and on the consumer side. Nothing ever works properly and you are left scrambling to get things done and for answers you were never trained for. Nobody I know of can believe how screwy things are run here.

I worked for Teletech for a month and got really po'd that they didn't pay me for the first 2 weeks of training. Somewhere an error was made and I got paid for 20 hours instead of 80! It took me sending an email to HR to get paid. Also our training consisted of spending most of the trainers time fixing Hardware issues. Never went over how to enter an order, check pricing or anything. Then I had to work on Black Friday and take orders and I had no clue what to do. The order entry system didn't work for me and the price lookup didn't work either. It was very frustrating.
I ended up getting another work from home job through Kelly Services doing tech support and the training was very thorough.

I have been w/TeleTech@home since October 2012, that is when my training began. The training was a joke, more of a social hour than a learning experience. Our trainer, as sweet and helpful as she tried to be was in charge of over 40 plus trainees and she didn't even know she had to train us till the morning of our first training class. Yes, you ARE paid for training and yes, training at least for my class was Mon-Fri for 6 hours, w/two breaks and a 30 min lunch. But our training was for 3 weeks and then we had two days, well actually it was a total of about 4 hours of "nesting" in production and if anyone was still having problems w/system issues or headset issues or any other issues, then you had less nesting time. We were also supposed to be able to listen to recorded I think or maybe live calls so we would know what we were going to be dealing with. In the end, you learn more from being in production and your first two weeks on the floor (that is what it's called once you are working in production answering calls) than you ever did in training. That being said, I enjoy my job, I'd love to get more pay, but in this economy a job IS a job, and keep in mind you aren't wearing out your car, paying for gas and lets face it, gas prices are outstanding, you aren't dealing with traffic or drive time and you aren't having to pay for a work wardrobe. There have been several people that have said that you don't get paid for booting up to the workbooth cd system and logging in, but in the "brick and mortar" world, you don't get paid for your drive time, your gas or your clothes plus if your vehicle has to go into the shop because of normal wear and tear, your employee won't pay for that either. So quit complaining about what your NOT getting paid for and be thankful for what you ARE getting paid for. I'd be happy to answer any questions anyone has, as I started out as a seasonal employee and they did their seasonal ramp down and luckily I wasn't cut. So I would be the best person to ask questions and get honest answers. I started right before Thanksgiving and now that we are nearing the end of January, I am thankful each day that I still have a job and I don't have to go out and search for a new one. Not to say that at any point from here on out, I may be cut from the team but for now, I'll just continue to be thankful for the job and the experience.

To potential applicants of At Home CSR positions - this is what I've learned after working this type of position: You will need to come into a position such as this ready to put away all preconceived notions of what you think a Work-At-Home job is. You will have to become very open-minded, very, very willing to "wing-it" and "go with the flow" at all times, and willing to back down and keep your cool when challenged, both by Teletech and your customers. It is much like working a slot machine. When you pull the lever, the wheels start spinning, and once they stop, you get what you get. You accept it, whether you win or lose, and if something goes wrong - say the wheel freezes up just as it stops on a winning match and the machine doesn't pay. It's crappy, it's not right, but you won't get the prize money. You can either suck it up and move on to the next spin, or you can stop everything and spend all your time trying to get somebody to do the right thing and pay you what is owed. Problem: If you choose the second option, you will not be making sales or increasing your "stats", which will either get you punished or fired, and you will not be getting paid for the time you spend trying to resolve the issue. That's just the way it works.

Accept that you will get basic training. You will be shown how to do the job. Nine times out of ten, you will not be shown what to do if anything goes wrong on the job. That is what the chat rooms are for: asking questions when something goes wrong, or if you need help answering the customer's questions. The rooms are crowded, and you will feel the pressure of not being able to answer the question on your own, and also the pressure of the customer waiting on the end of your line while you try to get the answer. (there is no hold button - you must try to keep casual conversation going while both of you wait)

Average handle time allowed for a call is 10 minutes. In this time, you must answer each question the customer has while documenting the call at the same time. That alone can eat up the 10 minutes quickly. After you've answered questions, the customer may want to place an order. If 10 minutes has passed, your stats begin to take a nose dive. These stats not only affect you, they affect the whole team, bringing the team stats down. If the customer does not have an account, this must be set up. This process takes from 5 - 10 minutes, depending on how fast and accurately you type the data into the form, which has two separate sections that must be opened, filled, saved, and closed before you can proceed. (this may take at least another 10 minutes) If the system is "glitchy", you may have to enter said data three or four times, asking the customer to repeat it each time. When you place the order, you are required to offer the customer any protection plans, software, if applicable, and accessories that go with the item sold. More questions to answer. If more items are ordered, you will add them to the cart. If all goes well, you press the go button and give the customer their order number. Keep in mind that while placing the order in the order screen, you are expected to document the sale information in another screen. If you haven't already done your documentation while simultaneously making the sale and giving information to the customer, you will have to do that after the call. In addition, you will also have to document your call in a separate website, and if you made a sale, you will also have yet another website in which to document your sale. If you don't have a sale, you only have to go into one additional website to document the transaction after you've done so in the original program where you began the process. Keep in mind that you will be given 30 seconds after the customer hangs up to document the call and the sale. If you take more than that, another area of your "stats" will be negatively affected.

If you are working a really busy shift, the 30 second window in which to document your transaction is removed. You'll have to take very good notes and try to do your documentation when you can, usually after your shift if it's that busy. Remember, when they remove the 30 second down-time, as soon as the customer hangs up, another call will be waiting in your queue.

You will receive a 10 minute break in the morning - to be taken when they've scheduled you to take it, in addition to an unpaid half-hour lunch and another break in the afternoon. If you need to take a restroom break other than on your break or lunch, if it's not busy, you can pause the phone and take care of business. Do not, and I repeat, do not try to take a leisurely, unstressful BM, as the total time you're allowed for bathroom breaks during your shift is 6 minutes.

Now, I've had days a the office where I've accomplished all of the above without giving it a second thought. I'm a do-er, a work til the work gets done kind of gal. So everything I've mentioned above about the job expectations can be done, and HAS been done. You just need to know that it will be expected of you every day.

You are the only one who knows if you are the kind of person/employee who thrives in this type of environment. If you are, this is an awesome job. You will find it challenging, fun, funny, and rewarding. And now that you know what to expect, I encourage you to apply for an at-home position with Teletech (or anywhere, really) because they need people like you. And, as they say, "The sky is the limit".

Now, if you are used to a slower pace, you like to check over your work for accuracy, or you like to work on one thing at a time, then take a moment to ask questions, or get opinions before turning in that time-intensive, perfectly formatted spreadsheet or report, you will not thrive in this type of position. Period. You will feel frustrated, insulted, degraded, and sometimes even feel helpless on a daily basis. All with a very, very full bladder (or worse).

Forget everything they tell you about working on your laptop in your PJs and getting to work whatever schedule you choose. You cannot work wirelessly. You must have a direct connection to your router. You cannot work with a wireless headset so you can walk around in between calls - it must be wired via USB to your computer. And finally, you must be available to work the hours and days they assign to you. After you receive your schedule, there are ways to trade shifts with other people, but it takes a few days to make that happen. And don't bank on anyone wanting to give away a Saturday or Sunday.

Working an at-home position is not for [censored]. And don't let anyone tell you how cushy you have it. You probably work ten times harder at home than they do at their job. If they still don't believe you, tell them you were just kidding...tell them it's a breeze and they'd be a fool to stay at their brick and mortar, $18 an hour, horrible, having to dress up every day job. Tell the it's time for them to go to work in their pajamas and get hundreds of dollars a day to do housework, play internet games, and eat bon-bons and watch TV between calls at their new, 10am - 2pm dream job. That'll fix 'em.

Other than the misrepresented, poor pay rate..payroll seems to have a problem paying you for your time worked., sometimes with entire days missing. If you are shorted, expect to wait 2 weeks to receive that pay on your next paycheck.
The extremely unorganized training does not prepare you for the job, since they use outdated material to train you, so if you like going into a lions den, it's the job for you. Half the material you are taught, you will be told is not the way it's done anymore, leaving you confused as to why you were even shown that method or material to begin with.
Expect to spend a half hour a day of your own time attempting to login for work, due to server and/or software issues. Unlike a brick and mortar, you don't go to work, clock in and have time to boot up, and login and such...This is done on your time, and if their server boots you and you can't back in quick enough, expect to be docked for that!

I just started working for this company. So far so good from my viewpoint. The pay is 9.00hr, I am in Alabama. They do not pay for internet, or land line. They will send you a headset and deduct the cost of it out of your first check.

What company are you representing when you take these calls? What are you expected to sell?

I just got hired and no they don't pay for any of the things you need. You will need to pay for your own internet, landline, and headset. The headset is through them and they split up payments deducting from your paychecks. The pay is a little over minimum wage in Illinois. Hope that helps.

Okay, everyone has asked some questions. I am curious will they pay for your internet service and a LandLine plus headset and anything required of you to perform the tasks required.
Also, no one has volunteered a round about pay figure that this job offers...

I am VERY skeptical of any work at home business...which is why I am in the process of researching TeleTech all-a-while keeping that open mind that I may find that needle in the hay stack. I am so pleased I came across this website and all of its informative information. I have been in customer service related jobs (both through telecommunications and interpersonal levels) for over 16 years (7 years of call center experience alone) and the "pressure" referred to from this site is not at all shocking to me. In fact, I have experienced that same pressure AND MORE when working in the past call centers. I have been dismissed from a call center job being a victim of discrimination and with a personal handwritten note directed from the person discriminating against me. I have worked in a call center that was bed bug and illegal use of drug infestation and dismissed simply because they didn’t want to pay benefits or allow me to join the union even though my application to join was filed out, submitted and approved a month prior. I have positive written testimonies from supervisors, team leaders and co-workers stating they are all shocked I was dismissed as they would have fired ten employees before even thinking of dismissing me. I also have co-workers stating in writing saying they have taken pointers from me and that the company is always a revolving door. I have been dismissed from a job for simply trying to be proactive and making coffee where they told me that it’s Janice’s job and I am not following directions (which were never expressed prior to me). The list goes on and on. The concept of my sharing my experiences is that working from home has a higher advantage to where you can rest assured you will not be dismissed for something as minor as making coffee. People appreciate this blessing that is being offered in comparison to many other work at home positions which are truly scams. My only question is: HOW MUCH DOES TELETECH PAY PER HOUR?

I have went through the entire interview- application and testing process. Including Work Booth download and testing. I am now waiting (1-3 weeks) for an offer call. In this call, the position will be explained, hourly wage will be discussed, schedules will be given and training schedule will be discussed and assigned as well.
I am very excited to begin working for TeleTech, however I am a bit nervous because I work a full time position now and I am hoping that the training hours do not conflict with the time that I have to be at my day job.
I believe starting pay for the CSR position is 9.75 hourly- they have 5 different shifts to pick from- available in EST Time. 9-5, 7-4, 12-9, 5-10, 6-11, 12-5am. I am hoping that this works I could sure use the extra $ and I think I would love to grow and advance within this company. :)
Hope this helps anyone who is interested.
Oh and be PATIENT when u are downloading the tests and going through the application process, also the interview(s) are automated and the simulation test is done online as well. Take your time and you will be fine.

I have a interview tomorrow, and I am curious about a couple of things. Do we use USB headsets and are we paid through paper check or direct deposit?

I thought this company was exactly what I was looking for. However, after I used all my resources (I am currently unemployed) to purchase a new Dell computer and noise-cancelling headsets, in addition to having my internet/phone provider work on my phone lines to make sure my landline phone was working properly, I made a mistake during the hiring process and received an email informing me that, apparently, I was no longer interested in the position. The reason I made the mistake was because I had put in several hours on my own to try to get their Workbooth program to load correctly without success. Thinking I had done something wrong, I took my NEW computer to a computer repair store and the tech there worked for 2 1/2 hours to make it work, and was also unsuccessful. I had burned a CD and the tech burned a USB flash drive (additional expense for me). During this time, we had a major lightening storm and when I got home, I found some storm damage to my home. However, I hurried inside because I (mistakenly) thought Teletech would be calling me for the offer call. I waited by my phone and, only after pulling up my email, I realized (too late, apparently) that I was supposed to call Teletech. I notified them immediately of my mistake, called their tech support for assistance with Workbooth, and notified them again later in the evening that I needed to reschedule my offer call. Later that night, I received a "form" email informing me that since I was a "no show", they assumed I was no longer interested in the position and that I would have to wait another 6 months to re-apply. I felt this was extremely unfair and emailed them apologizing for my error and requesting a second chance to complete the offer call. It has been two days without any response. This also happened when I emailed them before the initial interview. Companies seem to want potential employees to jump through hoops, but they don't give the potential employee common courtesy by responding to their questions. So, even though I was very unhappy with my mistake and disappointed in Teletech's "assumption", (1) I had to accept that things happen for a reason and (2) if they are that unforgiving, did I really want to work for them? I know what my skills and qualifications are and it is a detriment to Teletech that they chose not to ask me if I was still interested instead of "assuming" that I wasn't. Apparently, there is something better waiting for me with a company that will appreciate me.

I'm writing more for the purposes of observation than to voice an opinion of the complaint. I am very familiar with call center operations and recently applied for an at-home position. Shortly thereafter I was offered the opportunity to schedule a group phone interview, which I did. When the appointed day and time arrived I followed the directions and connected to the phone and web portions of the interview as directed. After about 45 seconds I was booted from the phone meeting and never successfully logged back in to that portion of the interview. A couple days later I got an email informing me that I was a no-show and offering me a chance to reschedule. I tried to log back in to Hirepoint, their web portal and three password changes later I still cannot successfully contact them to reschedule. So, I went to Teletech's main site and submitted my experience to them via their email form. I'll wait and see what happens from here. After my own experience trying to interview and browsing through the comments above, I'm ambivalent about the company. Basically, all call centers rely on having reps on the phone to handle projected inbound volume, which varies constantly. If you can handle a specific schedule that requires you to log in and out on time for start and end of shift, breaks and lunch if applicable, and if you can handle rude and inconsiderate people without responding in kind, you will probably do well in a customer service call center. If you state that you are available to work a variety of shifts, expect to do so and don't complain about it. I noticed a post that said AHT (Average Handle Time) expectations were around ten minutes for Teletech, and to me that is a very long call. Most call center AHT's are about half that. As to the way the company pays, modern call centers pay employees when they are logged in and taking calls, period. Whether this is fair to the employee depends on how accurate the tracking systems are, and how robust Teletech's applications are. If they frequently crash and dump calls, then the employee has a right to complain. If they are basically sound, then employees should understand if they get shorted a few minutes from time to time. It happens. If it makes them feel any better, usually outsourcers are paid according to the time CSR's are on the phone. Thus, if a call is disconnected, nobody gets paid, it's not just the employee that loses money. I will say that since I was unable to enter a username and password repeatedly after trying my best to complete this simple task, it's quite possible that like many large companies Teletech systems have basic, serious flaws and the company glosses them over through the sheer volume of calls that are processed successfully. One last note, when I contacted Teletech via email I noticed that their front line HR folks are referred to as Human Capital Representatives. That sounds a bit too much like Human Cattle to me...

Thanks for all the replies here...I filled out an application and submitted it and got a returned email saying I can set up an interview time but even after reading all these comments I'm still skeptical. I know I have nothing to lose by setting this up but again, I'm just concerned with getting involved in one of those job scams.

khomeworker - I do appreciate your honesty and openess about this company; I've been researching this company and to be honest, this is the first place I've found that gave me any details on what was all involved in this job. I am currently employed full-time working nights (7:30pm-6am M-Thur) and am looking for a part time job to make extra money and thought something from home would be great for me; no travel time, no getting dressed and ready to go out...just work from home when I could sounded great! But again, I read TeleTech's application stuff and thought to myself - this is way too good to be true. I guess the questions I have are:
1. What kind of equipment do I need computer wise? I have a new laptop computer with webcam access (never used it before and wouldn't know how!) and have wireless internet access in my house, do I need something more than that?
2. Phone...is my home phone ok to use? I have just a regular cordless phone but do I need something else?
3. Work shifts...how long are the work shifts? Can I work 4 hours one day but then 6 hours another? Work times...I'm limited to the work times I'm able to do, will TeleTech be flexible with that for me? I'm not messing with my full-time jobs hours so again, I can't sign up for something with TeleTech if they aren't willing to give me onnly certain hours.
4. What kind of calls do you take? What kind of customer service would this be? What kind of questions would these callers be asking about and how do I know I'll know the answers to their questions? Like, will I get a call where someone is asking me about their cable tv and why it's not working and then the next call is about a magazine subscrition? I guess that's what I'm not clear about with all this.

Again, I really appreciate those that have taken the time to reply here - whether it be good or bad - because I just didn't want to jump head first into something only to find out its a scam where you have to pay money for stuff and then it turns out to be nothing but a bust and you've wasted your money and your time. Thanks in advance to anyone that can answer some of my questions.

Could this just be a weekend job?

I have an Interview with TeleTech 2morrow & im kinda of SKEPTICAL bc i never did a home base / work at home job before but i have many YEARS experience in Customer Service / Collections and esspecially Bilingual, hearing all da bad and good points of the company all put together sounded like all my JOBS as a CSR put together...LOL but anyway i really NEED a job and it sounds like a good opportunity, and im willing to take this step up, HOPEFULLY it'll WORK, Im PRAYING

What kind of part time shifts are available? What are the start-end times? Are there any 3rd shifts? Are there any split shifts, where you work some in the AM and some in the PM? Thanks for this information!

1. Yes Training is Paid
2. Training time depends on the project, usually about 2 weeks
3. Pay varies
4. You will start part time, maybe even seasonal
5. There are many advancement opps with Teletech, and you can actually move up very quickly
6. Pay structure is typical of most jobs, direct deposit is available
7. pay schedule is bi-monthly, every two weeks
8. no health benes with seasonal/part time, but if you advance to a full time position there will be some benes.
Good Luck!

Hi! I'm very interested in this position and am in the process of catching a schedule time for my first interview. I have a couple questions to you experts out there:
1. Is training paid?
2. How long is training for?
3. What is the pay range - I know you can't answer specifically but can you at least offer a range of pay so that I know what I'm getting myself into?
4. Are hours full time or part time?
5. Are there management / advancement opportunities?
6. Is the pay structure like any other job - i.e. direct deposit paycheck?
7. How often is the pay schedule - weekly or bi-monthly?
8. Are there any health benefits provided?

Thank you to anyone that can answer these questions!

In reading the FAQ on this job, I noted that you are on for the 4 to 6 hours non-stop. I question? can you take a bathroom break. Maybe a silly question bot I don't want to have to set up a port-a-potty at my computer,

I am currently unemployed, have been for nearly 2 years now. I need a job, any job, and this one seems ok even if I have never done this type of job before. They sent me an email staiting I needed to finish the pre-screan questions. I checked my application status and it shows my application was completed plus the job is no longer posted (ended). I am trying to call them but can't find a phone number for them, anyone have it, please may I have it? Also, what does this possition start ($) around?

I don't think I can state what the pay would be because I'm sure it varies by project. You will find out in your offer call which follows the interview call. I can tell you that the training is all done via your computer and the phone. You will be on the phone for the audio portion and a web conference for the visual. If you've ever done a virutal meeting, it's just like that. Training is a lot of fun, you get to know who your teammates will be and your team leads and learn your systems and what is expected on the project. They will even do a period of "nesting" after training where you all go to the production floor to answer a few calls for a short period of time then go back to your "meeting room" and discuss how it went, issues, etc. There is so much support for this job that there really is no reason not to succeed. I'm not saying it will be easy, it's tough at times, especially if you've never done customer service. But it is worth it to stick it out in the beginning when it's difficult because when you find your footing it's the best job in the world

I have an interview with them and also was wondering what the start pay would be. Also how do they do their training? Thanks for any help anyone can give to my questions.

You are absolutely right it is what you make it. Teletech is a very good company for giving you every opportunity to succeed and it's very easy to move up in this company quickly if you prove yourself. I have been with Teletech as a seasonal agent, and now a permanent agent, with a total of 2 years, and I have already moved up. They are pioneers in the @home field and they are improving it all the time. I had absolutely no customer service experience yet they still hired me and gave me a chance and I proved myself. You may start out as a seasonal agent, but prove yourself and you will either be kept on or hired back for another project. You both have experience and a great attitude so you will do very well I think. I just think it's the best job in the world. I wasn't feeling very well the other day but was able to still fulfill my shift and was so grateful that I was at home and didn't have to get dressed and head out the door with the way I was feeling! I wish you both well and who knows, maybe I'll run across you on the job! And Mcmag, best of luck on your interview and you will do great I know it!

Thanks for all the info! Great information, both positive and negative. I am an open minded person and am smart enough to balance both sides of a situation.

I have an interview tomorrow and i too have been in the customer service business for years, specifically call centers, in-bound as well as out-bound and i'm here to tell you, it is what you make it. You can't please every customer and there are some rude ones and the call flow is continuous but it's definitely something i'm very use to. I'm very eager to work from home, i mean if you get the luxury of working from home there has to be some 'actual' working to be done other wise it would be a 'too good to be true' kind of thing. khomeworker thanks for the info.

you are subject to which schedules are available, you can tell them your preferences and they will work with you the best they can to accomodate. When you are logged in via the phone/computer that is how all your time is tracked. You are visible and on calls during your entire shift. Communication with other agents/coaches and your Team Leads is done through chat rooms. You are never left alone, there's lots of support in place and you are held accountable to your schedule.

Thanks Khomeworker for answering my question and thanks for the suggestion. Seems you know a lot about this process so here's another question: Can I pick [or set] my own schedule, or am I at the mercy of the company needs? [[which I don't mind either]]. And, paycheck...HOW does Teletech pay? I mean, HOW do they know you've worked your shift or not in order to get your pay? Assuming, of course, that payment is direct deposited, but HOW does Teletech know you've completed the 'job requirements' and compensate you accordingly? --silly ques, I know--

I am Highly considering of applying and with your recommendation helping support my decision, I probably will do so within the next 24hrs.

ok to answer your question, it's both, through your land phone line via software on your computer, and they are incoming voice calls. You would be an excellent candidate for this company with your experience. The only thing you will probably be required to purchase is a telephone headset, assuming you already have the computer. Nothing is wireless for this type of job (for security purposes) and you will need to be in front of your computer, eyes on everything during your shift, with the exception of breaks and lunches. This is still a job just like in brick and mortar and requires your full attention. I would highly recommend you apply!

Good Question Kwinet...that's mine also as I am considering joining the Teletech team. I have many years of call center experience and I find that type of job a 'breeze' for me. But...THAT'S ME and MY personality. I'm just questioning the 'at home' thing and wondering exactly 'How' it works. For example, is it all instant chat? or verbal calls? or mixture of both? And being a "call-center", does that mean equipment purchase of a wireless headset so that you can be away from your computer and take a call while running to your monitor...I've never done anything from home and I like the idea. Just weird for me ssince I'm use to the public market and much prefer social intervention while at work, but hey, if it can pay my bills, I'm good with that!

just wanted to ask some questions:-- the incoming calls for @home tech support are they through your computer or through the private phone line?

Oops sorry, not sure what's happening with all the extra character strings in that last posting!

Wow, while I'm not appreciating being called a liar, I can understand that you've been burned by jobs and Teletech didn't work out for you. I don't know what happened in your situation so I certainly can't defend on either side. All I can attest to is my experience with them, and the projects I was on and am currently on seem to give us every opportunity to succeed. Maybe I've been fortunate enough to be on the better projects, I don't know. I found it to be the most stressful thing I've ever done when I first started. But I stuck it out and now I'm very pleased to have the job. My experience has been a very positive one, and I certainly didn't mean to minimize anyone else's experience. I am sorry the job didn't work out and wish you well in your job search.