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Studybay Complaints Summary

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14 Unresolved
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Studybay complaints 54

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1:06 pm EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

On 12/3/2023 I paid for an essay service. I have used the same person in the pass for previous projects with good results. However this time I was not satisfied and I discussed my dissatisfaction with her. She and I agreed on a mutual refund. I was refunded immediately BUT the funds with to my credit account with Studybay. I have no intention on using their...

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Studybay Why this site is a must-try for students 🙂

This online service is an invaluable assistant for students during the exam period. I personally felt its value and received reliable support. I ordered an essay on taxes. It was necessary to describe this topic competently and extensively. I came across very competent specialists. And thanks to fast and reliable help, direct communication and guaranteed satisfaction, this website has become my main assistant in the most stressful periods.🫣 I highly recommend it to all students who need help and guidance during exams. I am grateful for this platform and for the help it provides🫶🏻🫶🏻🫶🏻🫶🏻

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6:23 am EDT
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Studybay term paper

I study at a university on a part-time basis and work on the Internet, doing design. Regarding profile subjects, I have no problems with them, but with higher mathematics, computer science and similar subjects there are periodically difficulties and Studywork helps me to solve them.

There are many good authors on the site. I first of all look at the rating and read reviews. All the works that were done for me here, were with high uniqueness, completed on time and the quality of the text was always in good order. I am madly glad that there is such a trustworthy site

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Studybay Feedback on using the services of the Stadybay website

Hi guys, I wanted to share my experience with Studybay. I used their service to do a study assignment where I had to come up with 10 statistics tasks. I was a little nervous about using such sites, I was afraid of getting a bad result for a high price and a bad author. But I worked with the author Gibbs, who understood statistics and came up with original problems. I liked that the site is convenient and clear, I quickly figured it out. Very cool service, I even recommended it to my friends.❤️🙌🏻

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11:52 pm EDT
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Studybay service request- refund

i have sent studybay.com several emails and called several times about opening a service request in order to retrieve my money that is in my studybay.com account and i have not received an email back and no one has ever responded over the phone after waiting on the phone for 5+ hours. it has been over 20 days that I have been dealing with this issue.

Desired outcome: I just want my money put back into my account seeing as I will not be using the services.

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6:49 pm EDT
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Studybay Studybay writing service

I requested a refund from my account (user2792322) on March 23rd after the service provider agreed to cancel the job as we was not meeting deadlines he had committed to and kept pushing them ahead. Based on my experience with this provider, I am guessing he had fake reviews. He accepted a job that was too big for him to complete on time.

I see a $300 credit on my account and have not heard back from Studybay support after requesting I withdraw this balance from my account, as per their instructions to email @support.

Desired outcome: I just want my money and they are holding it against my permission.

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Studybay Studybay.com's actions amount to fraudulent behavior, justifying the label of scammers.

Studybay.com's refusal to issue a refund, despite two assurances to do so, amounts to a breach of consumer rights laws enshrined in the Cyprus Constitution, such as the Unfair Commercial Practices Directive, Consumer Rights Directive, and Contract Law. Their actions amount to fraudulent behavior, justifying the label of scammers. It has been 3 months since I requested a refund. This scammers reply with steps on how I can request for a refund on my own when I have clearly told them I have no access to their site because they have banned me ([protected]@gmail.com). Besides that, the money in question is not related to any order that is in progress, just idle funds. 2 months ago, they replied with "we will refund directly to your bank account". 2 weeks ago, after a second compalint, they said the money will take 5-10 days. It is now past 10 days and still no refund received.

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Update by Don Ja
May 10, 2023 8:23 am EDT

You have not sent any email.

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4:24 pm EDT
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Studybay Banned my account

I got my account banned for not paying the partial payment for a project. I emailed their customer support multiple times to get my account unbanned after paying the partial payment that I missed and I got not reply. I even called their customer support number and it would ring until it would ask you for customer support feedback but no one answered. I am very disappointed at the website.

Desired outcome: Unbanned my account

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2:14 am EST
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Studybay Studybay are scammers and their refund policy is a game of pingpong

It is not acceptable for an online writing service to behave the way studybay.com does. I made a complaint and they said "our support team is there 24/7". This is a blatant lie. They steal money from people expecting they will get frustrated with the refund policy and give up. This complaint is made to show you an example of their ping pong games when you want a refund. The email I used to register on their site is [protected]@gmail.com. However, studybay.com rep will reply to this complaint with "sorry, kindly provide email and we refund your money directly" or "the finance team has received your case and are working on it". After this reply they disappear for 2 months expecting the customer to give up. They know that the request for refund is for money that is not in use. They also know that I made the same complaint 2 months ago. It is very simple to give me back my money. Just reply with " this and this amount has been credited to your account". If your reply is something different, it just shows that you are playing a game of ping pong. So far you have showed that you are scammers. I have previously made a complaint and you have chosen to take no action.

Desired outcome: Prove that you are not scammers.

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Update by Don Ja
Apr 16, 2023 12:52 am EDT

THIEVES! THIEVES ! THIEVES! Its now now one month since "5-10" days. You are refusing to give me my $150. PLAYING PING PONG!

Update by Don Ja
Mar 13, 2023 5:27 pm EDT

Great!

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user2908937
Amarillo, US
Jun 14, 2023 3:13 am EDT
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Getting ignored on withdrawl request. There is no form. It sayss withdraw must be done by contacting studybay via email. I have 5 times and not response.

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9:23 am EST
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Studybay Coursework

I ordered my econometrics coursework on Studybay, and it came back quickly and was written so well—I would even say too well—that my professor would know right away that I didn't do it. So I had to spend more time trying to make it look similar to my other work.

I know this doesn't sound like a complaint, but I think it would be wise to include a sample of your writing to avoid the suspicion that the text was written by someone else or generated by AI.

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2:08 am EST
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Studybay Essay Writing Service

I recently used Studybay to write an essay on "The Best Day of My Life." While they did deliver the essay within the deadline, I was disappointed that it took them two attempts to get it right. The first version had several errors and didn't fully address the prompt. However, I appreciated the speedy turnaround time of the second version and was able to submit it to my instructor on time.

Overall, I would suggest that Studybay improve their quality control measures to ensure that their writers deliver high-quality work on the first attempt. Nonetheless, I'm grateful that they were able to help me meet my deadline.

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Update by Ravil Khan
Mar 01, 2023 8:18 am EST

Thank you for your response! Overall, I liked your service.

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11:52 am EST
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Studybay Dissertation

I am writing to file a complaint regarding my recent experience with your platform. As a student, I was excited to use the discount code provided, but unfortunately, it did not work, and as a result, I ended up overpaying by 15 dollars.

I have to say that I was pleased with the dissertation writing service itself. The expert I worked with was quick to make any necessary edits and changes. However, the fact that the promo code didn't work has left a sour taste in my mouth.

I understand that mistakes happen, but I would appreciate it if Studybay could rectify this situation in some way.

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Studybay Studybay

I signed up for a assignment to be done but things did not work out,and my money was refunded , or as i thought. It has been nearly 3 months since my intial request to get my refund of $233. I have sent countless emails to their "support" but get no response . My reference number is 2837934. Please resolve this issue, or i am forced to belive this company scams people out of their money.

Desired outcome: please refund my $233, i have been waiting since dec 6

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Update by Abhinav Bhatia
Mar 01, 2023 5:14 am EST

thank you for the quick reply , i can confirm , my refund has been processed and refunded.

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11:52 pm EST
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Studybay Totally a scam from the service to refund

I have paid over $400 for a data mining project using SAS EM. The cost is over-priced, the service fee is unacceptable, and the most important thing is the expert is a nightmare. The so-called expert sent me totally unwanted results, and I discovered that the file she sent was from the Internet. Also, the data file she used was totally different. I asked her for an explanation, but she replied me that it was her effort.

Therefore, I asked for a refund. When I withdrew my money. It charged me an unacceptable service fee or whatever. However, they rejected me multiple times. Then, I applied for a direct refund. After that, they have withdrawn all my money, but I have not received all my money. I only received $115 out of $463. It has been 1.5 months since the withdrawal. I have contacted their CS team. They all said the finance team would contact me soon, but I have not received any call or email.

What a scam!

Desired outcome: I want immediate follow-up, apology and refund.

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Update by ck__
Feb 03, 2023 11:57 pm EST

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Studybay Studybay are scammers, real scammers!!! They even took unutilized funds in my account and did not deliver project I paid for.

The worst mistake I did is deposit funds for future use not knowing the site is a scam. The support is not responsive yet I have a project in progress that I have paid for and $130 unutilized funds. I am not able to access the site and I am a new customer. None of my calls is received nor text. Everyone should avoid studybay completely. I received an email saying that I have been banned from the site because of TOS. I am a new customer and the project I created has not been completed. I deposited $150 and only used $20 and now they take everything because of "TOS" which I dont even know. The support don't even inform you about anything nor send a message. This is the worst company ever.

Desired outcome: Refund my money immediately.

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Update by Don Ja
Feb 28, 2023 11:53 pm EST

You are clearly ignoring me! It is now clear that Studybay.com scam people out of their money.

Update by Don Ja
Feb 23, 2023 3:44 am EST

I have not received anything nor any form of communication form Studybay and it is now almost 2 months since you took my money illegally. You said you will refund me three weeks ago and I have not heard anything yet.

Update by Don Ja
Feb 03, 2023 9:01 am EST

My email is donja0007@gmail.com & my username is donja00075! I deposited the funds on January 6th 2023 and was not able to access the site up to now. I am not able to request a refund on my own because I cannot access the site.

Update by Don Ja
Feb 03, 2023 8:19 am EST

Thank you for the reply. My email is donja0007@gmail.com.

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6:49 am EST
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Studybay Bad customer service/refund

No one seems to be answering the phone no matter how many time I call. I was supposed to receive a refund on my project but never received it and I been waiting for 2 about to be 3 days now; they won’t answer their phone and I’ve been calling for 4 days straight. SMH this company is a big disappointment. I see everyone saying it’s a scam and that’s exactly the feeling I’m getting about this company. Very terrible customer service.

Desired outcome: Refund/speak with an associate

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6:35 am EST
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Studybay Bad service/plagiarism

There is no way to get in contact with these people, they never answer their phone. One of their expert gave me a copied assignment and my school said my essay was plagiarism; I requested a refund but they have yet to respond and it’s been 4 days now. Seems like what everyone is saying about this website/company is true, they are scammers and need to be investigated or taken down. This is theft at its finest.

Desired outcome: Full refund/get in contact with a customer representative from their department

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6:20 am EST

Studybay Horrible service/refund/scam

This company is really terrible, they refunded me and didn’t give me my full refund, and when I try to withdraw the refund they charge me a $8 fee and after the long wait process of trying to get my money/refund added to my card they denied it for no apparent reason. This website needs to be taken down. We come to them for services but instead they take our money and charge us alot of money for bad service and bad quality work, and not to mention they don’t even answer the phone I been calling them for 3 days now.

Desired outcome: Full refund and I want to be able to withdraw my refund to my bank card without it getting rejected

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Update by Henry Lou11
Nov 15, 2022 6:24 am EST

I’m sorry but these people are scammers and I want everyone to be aware before doing business with this company. I cannot stand a company that wants to just rip customers off and take customers hard working money and not provide the best service quality. I will be taking this matter to court because this is ridiculous. I been calling these people for 3 days to resolve this issue but they never answer their phone

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9:28 am EDT
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Studybay Refunds/fee charges/services

I read a few complaints about studybay and I must agree with the the complaints that stated them as scammers, they are very terrible with their services and not to mention they charge people $20-$27 fee for a terrible service, and let’s not get started with the refund. I was charge $8 to withdraw my refund. These people are broad daylight scammers and their website needs to be taken down ASAP!

Desired outcome: Horrible

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Studybay My project and my funds

Studybay is terrible, my project was $40 and they charged my card $61.01. When I called them to ask them why was the charge so high the guy on the phone was acting so oblivious and he was no help at all, he kept repeating himself telling me that on their end they only charge me $57 which I felt was still a lot of money especially that the expert that was working on my project didn’t complete my project right. So he kept saying “request a transaction from your bank so you can see why you was charge the $61.01 when we only charge you $57” so I kept telling him in a calm voice I have my transaction right in front of me and I called my bank before calling you guys, and he kept repeating himself suggesting that my bank must have charge me a fee for the transaction which was not true because when I spoke with my bank they said they didn’t and the charge was coming from studybay end, so long story short we didn’t get anywhere as we was both getting heated on the phone for a few minutes, and my thing is I don’t mind being charge a fee for services I’m getting but my issue with company's like studybay is that they like to take advantage of people and steal money from people and cover it up by adding all types of fees, which is what I don’t like because now not only are you stealing but you’re playing with peoples hardworking money and then act like they don’t know what’s going on. If you set a price for something fees included and all, don’t go behind the person back charging them extra and with them they’re not just charging little money like $1 or $2 they charge hidden fees for up to $8 or $10 which is so ridiculous. So when I requested my refund because the expert didn’t do the project correctly it was given to me but sent to my wallet on studybay, as I was on the phone with the customer service still I asked the guy if they can send my refund to my original payment method which was my bank card, he told me no because I payed with my studybay wallet which was a lie because in order to pay with your studybay wallet you have to press the button that says “add funds” which I didn’t I used my bank card to pay for my project but again we was going back and fourth and I realized it wasn’t going nowhere. On studybay there’s a option near the wallet that says “withdraw funds” and that’s what I pressed, so as I’m im entering my card details to withdraw my funds at the end of the page it said that they’re are going to charge me $8 to withdraw my funds, so be careful guys with companies links studybay they’ll do anything and looking for every way to take money from people.

Desired outcome: Horrible

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Update by Angie lowe
Nov 05, 2022 9:15 am EDT

They charge me a lot of fees and charges me another fee to withdraw my money, I do not recommend this company they are scammers and they look for every way to charge people and take their money for no reason knowing their service is terrible

Update by Angie lowe
Nov 05, 2022 9:21 am EDT

This company is terrible and I will never recommend. If you want to get scammed and ripped off for bad service quality come to this company. And their refund process is terrible. How do you charge people $4-$8 to withdrawal their own funds. Very desperate company

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Studybay contacts

Phone number

+1 (855) 407-7728

Website

studybay.com

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