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Studybay
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31 complaints
25 resolved 6 unresolved
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Studybay - Refund not received on poorly written essays not following instructions

I was asking for the refund because both my writers were not able to work as per my advisor comments and my explanation on what needed to be corrected. My research essay was supposed to be well researched for the specific program (which I requested from them), but neither did any research on the specific program. I spent so much time on finding advisor...

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I
9:14 pm

Studybay - They are a scam service.

I had two paper written. Both were not done to my specifications and had multiple errors and even submitted past deadline. One gave me a refund and the other was rejected even though I gave specific reasons and submitted multiple times. And I can't even get arefund bc their service to verify your phone number doen't work. Don't use them under any circumstances. They have 3 days to refund all of my money or I will be disputing with my bank.

Desired outcome: A refund of both projects sent to my account immediately

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8:48 pm

Studybay - Withdrawl of funds

I am extremely livid and in disbelief with this company.

I have called and called Studybay multiple times, emailed, and received attitude from the chat reps that take hours to respond. I did not need a phone number to deposit number through PayPal so why do I need one to get my money back? The code doesn't get sent no matter how many times you send it and the reps are just just as lost say to email study which I have no received a response from. I no longer need your services, so why is my money being kept hostage?

Desired outcome: I want my money withdrawn from studybay back into my PayPal.

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Studybay - Expert is not fulfilling our agreement of request for ada, death penalty essay.

Wed, Jan 12 at 8:02 PM

We request an Essay Paper to be completed by the Expert and hired Smartbiz6679 and Paid $180.00 Jan 4th, 2022.
[email protected] Phone: 1 (718) 558-9230

The details were, ADA format with Thesis, double space, 15 pages, 10 sources with a Annotated Bibliography.

Today Weds. 01/12/2022, we received a message from the expert; she mentions she is almost done; she states we did not mention the Annotated Bibliography.

We also requested the expert to allow us to view prior to the due date, in order to check for clarity. We are not accustom to this type of conflicting view point.

Regards

Desired outcome: We would appreciated the expert add the missing requested details and allow us to view the essay paper prior to the due date to view needed corrections.

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Studybay - Cancelling my Project

StudyBay is terrible with their support center and instructions. Or maybe their website has a glitch or not the same as mine right now but nobody was able to help me with canceling for two projects. There was no button on the website to cancel that they were explaining to me. I don't know what is going on but I want my money back and I want to finish my project and resubmit with my money back. I know it goes into my wallet on studybay but at least let me cancel my project but apparently, that's not possible here. That is crazy and very unfair. This website needs to be updated right now.

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Studybay - Refund

I am very upset with this company I have emailed and called several times with no response. My expert has cancelled on me last minute with no explanation at all. I do not want to hire another expert and would like a full refund. The funds are in my wallet however when I try to withdraw my funds I do not get a verification code from my phone number. I have tried many other phone numbers as well and still no verfication code. It does not let me withdraw without this code and I believe this whole company is a scam business with fake experts. Could you help me resolve this issue so I am able to get my refund to my bank account.

Desired outcome: A full refund to my bank account

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3:12 pm
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Studybay - Customer Service

I am very upset! I have tried over and over for days to call customer service over the computer problem with their software. They put you on hold for 14 minutes and then hang up on you. I have also emailed several times with no response. I have been trying to withdraw the rest of the funds from my account. But the system is messed up and will not verify my phone number. I have been trying over and over and it will not work. It will not even send a code for me to verify my number. Do you not sign up or you study bay. They will keep your money and there is nothing you can do about it.

Desired outcome: I want a full refund from the funds in my account

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Nov 07, 2021 3:41 pm

I am having the same issue I have repeatedly tried contacting customer service regarding this issue and no response at all! I enjoyed this program when I first began but my last two experiences haven't been great, and now I can't withdraw MY money!

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B
7:51 pm
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Studybay - Refund

I was asking for the refund because the writer was not able to works as per my advisor comments and my explanation about what I need to be corrected. He delivered my research paper late and at the first time he was send me something that was not related to my topic he was not even see on my title and what would be corrected. He just see the subject area which is markating and deliver something about markating concept that every body find on google search, but that was not what I need. I give him detail explanation what I need and he was agreed to do that I was not able to ask the refund using my phone and try to reach support but didn't get response on time I try to call to report the situation and it takes couple of days so he use that time lapse as advantage and post something that is not relevant to my research paper. As evidence you can look over our conversation and easy to find the truth. What I need was chapter three to write agin not add something or edit. My advisor wants me to do from the scratch. Finally he try to write one or two paragraphs on my original paper to pretend he is working .because of that I get denied for my refund request. I paid my money for noting and end up with finding another expert. I'm really disappointed by the expert as well as the administrator. The project number is 2177906.

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4:08 am
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Studybay - mentor "JanetFlowers001" did not revise my essay

Hello, the mentor "JanetFlowers001" do not follow the instruction and give the essay to me. However, I found out that there were some questions that she did not answer it even though it is required. So, I asked her to revise my essay after I gave her a rating. She said that she will recheck the essay but she did not reply to me back for a few hours. Even...

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10:59 am
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Studybay - Writer's account

Hello supporter. My study-bay account ([email protected]) has been banned. The reason for ban is that the client has requested me to do an extra page for free as an offer. In the list of your rules, I did not find that to be an offence and thus I was unaware kindly. I am humbly requesting that you consider my plea to recover my account. I did not have any negative review from my clients, and I wish to continue working with you and deliver best for your company. Thank you.

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1:07 am
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Studybay - paid 750 rs

Hii,
Plz plz don't join. This jobsolutionway company. They will charge money and after that they won't give u any money and even they won't give any response also... This is fake... Fake... Dattatreya is number one fraud.. Plz don't pay anything... They will provide you proofs like they are giving money but not even a single penny they give.. Plz don't trust this fraud websites.. Jobsolutionway. Ueniweb.com

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3:39 pm
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Studybay - online writing service

I used their service twice but chose two different writers for each assignment. My instructor gave me a F for both assignments. The first assignment is was too late to request a redo or refund. The second assignment I'm currently having to go back and forward with administration on gving me my money back since I'm within my 20 day warranty. No wonder my job have there website restricted. They beat people out of their money and services is horrible. I wouldn't recommend them to no one.

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3:09 pm
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Studybay - payment

I've tried to pay for the rest of my order twice and it keeps telling me decline... I want to complete my payment, any explanation why my money won't go through?
I checked my bank and it was charged then immediately the money was given back for some reason.
I did the partial payment process maybe that might have something to do with it... I would love some fast help. Thanks in advance

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4:00 am
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Studybay - both my papers that was not done (fraud)

I'm wandering where did my money go and why isn't anyone answering me about this situation I paid out of my card for two writers and one refunded back because she didn't understand the assignment then anther accepts BOTH my projects and disappears out of nowhere after taking my money that morning and I want my money back on my card how will this happen

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12:44 am
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Studybay - they did not send my money to payoneer

I am a Kenyan citizen and I have been working on Studybay as a Freelancer. I made a withdrawal to my Payoneer account on December 12, 2018 but upto date the money has not been received. I contacted Payoneer customer care and they confirmed that they have never received money from Studybay into my account. Studybay keeps on insisting they send the money which is not true because I did not receive any email confirming that. They refuse to contact Payoneer to acertain their claims.

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7:42 pm
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Studybay - refund

I'm complaining because I requested a refund on time. You told me that you made this refund, but I still didn't receive this refund on my bank account. I requested this refund because the writer didn't write what I told her to write. She was supposed to write a response proposal to a request of proposal, but she rewrote this request of proposal by slightly changing it.

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1:47 pm
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Studybay - I complaining about my bank card was used without my authorization

My name is Prentis Adams, on April 28 or 29, 2018 for$55.86 was posted May 01, 2018 to my bank card ending in ****1052. Please investigate asap and refund me. My email is [email protected] ...my mobile phone is. 4256339144 There other charges through from PayPal, but were cancelled by PayPal. I have cancelled my bank card ending *****1052 and have one...

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7:41 pm
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This review was chosen algorithmically as the most valued customer feedback.

Studybay - two reports I paid for and only receive one

My email is [email protected] I made 2 orders I was told to only hire her on one because she told me that's what I had to do and she would take care of both she didn't my user number 499071 my user name is linaaviles5 hopefully that can help my phone number is 718-678-2966 please help me and for some reason I'm having trouble putting in new orders ?

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9:12 am
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Studybay - payment which went through twice

yesyerday was the first time that I used study bay and hired the writer. I proceed the payment process which was charged on my account but was on processing on studybay which didn't notified my writer to do the work and as I was in need of my assignment by today I cancelled that want and proceed another payment which did went through studybay. But my...

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10:55 pm
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Studybay - fraud writer

Respected Sir/Mam, I would like to notify you that there is a writer in your company from India, Jeyavishnu K. He is a huge fraud. He has spoiled a student's future letting the university know that the student is taking his help to get an assignment done. He took the money from the student as well. Now, the student failed and is asking for the refund but...

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