TeleCheck Services’s earns a 2.8-star rating from 0 reviews and 98 complaints, showing that the majority of merchants and consumers are somewhat satisfied with transaction processing.
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everything
Telecheck denied my check. Debit card worked. Called them and they said an Bank of America account and additional DL number linked to my name.
That info is from ID theft and forged checks on an account I don't have. All notices followed up with Police reports and Affidavits of Forgery. None of them were processed by Telecheck. They won't tell me where they got the information. I was disconnected once during this. Had to start over.
I agree to send them by fax a copy of the police report, a letter, and denied info.
They gave me a fax number that didn't answer (3x). Called again, got different fax number, didn't answer either (2x). Called again and was given mailing address that was different from the first mailing address I was given. Com'on!
I know these guys aren't motivated to correct mistakes because they're paid by the retailer, but this is RIDICULOUS!
Credit agencies have too much power to be this unaccountable.
The complaint has been investigated and resolved to the customer’s satisfaction.
Unfair Business Practices
I had a check that was returned for NSF by a local merchant. I called the merchant the day after it didn't clear my account to try to clear up the matter (I had forgotten to transfer funds to the right checking account to cover it). I was told that I should wait and they would re-submit it. Almost a month later it still had not gone though. I called several times to try to get it straightened out. Then finally I got a call from their collection department saying that I needed to pay it at their store. When I called back to see if I needed to pay any additional fees, I was told that I couldn't pay it at the store - it was being handled by Telecheck and I needed to call them direct. I contacted them and asked if I could take care of it over the phone. I was told that I would be automatically withdrawn from my account without any problems. I told them that I was getting married and couldn't have any problems with the account because I would be using it alot over the next month. I was assured there would be NO problems. Not even a week later, I tried to present a check to Walmart, at it was declined. 2 days later, the check amount from the original merchant cleared my account. I called Telecheck about it and was told that it would take 7-10 business days before my account with them was updated after they pulled the funds from my account! So I waited the 2 weeks, called back. And guess what - it's still not updated, because they have to pull the $30 service charge yet. With all actualality they lock my account down for almost a month while they mess around taking their time "updating" their systems. I know the money is pulled via EFT because I talked to my bank. I want to know why it takes them so long. They can't even answer that question. Does anyone out there know why it would take 2 weeks for them to update their records?
The complaint has been investigated and resolved to the customer’s satisfaction.
I had a very similar experience with Wal-Mart and Telecheck. Except that Wal-Mart did redeposit my check about 3 days later, it did clear, and I did receive some phantom $25 charge. During all of this, there is no notification, either by Wal-Mart or this stupid Telecheck that they would mysteriously debit the additional $25 charge for re-depositing. Of course, the re-deposit that immediately cleared my bank was not "updated in their records yet." So I asked the young foreign lady who recited to me that there was a fee but could not explain beyond the script, "so you are telling me that Telecheck basically just randomly debits whatever money they feel like from your account whenever they feel like it, and there is no accountability on the part of Telecheck for these inappropriate actions?"
Her verbatim answer to me (which was recorded for "quality" purposes) was "yes sir, that is correct."
I repeated, "there is no accountability in the Telecheck company for improper treatment of customers. They do whatever they feel like doing?"
Her answer, "yes sir, that is correct. No accountability. We just take the money.
It's nice to know that Wal-Mart does business with a company that has no problem telling their customers "that's correct sir. No accountability. We just take the money."
Check denied
Had 2 checks denied at 2 different places. Have never had a bad check or a check denied. I still write checks because that is my preference. Called the phone # and got a rep in Manilla that was absolutely no help at all and was not willing to explain anything about why my checks were not acceptable, other than mumbo jumbo about check numbers and amounts but no more info. I have tried to find a phone # and address to talk to someone that can fill me in on what is wrong and how to fix it. So far nothing. I want to talk to the headquarters in the U.S. and to someone who can help me.
Carolyn Harrison
[protected] cell
The complaint has been investigated and resolved to the customer’s satisfaction.
I agree that something needs to be done, i have been writing checks with no problems until i deposited a large sum of money and i wrote a check for 818.00 then found something else for a little over 400.00 and the check was denied . i had to call then it took 40 minutes to get it to go through then they said they updated my profile so i shouldn't have any more problems, yea right 4 days later i went to go buy me a welder for 35 hundred and it was denied again so i called and they just kept saying i can't write a check for that amount and it was for my protection. i had to give all my personal info to verified my self and i still couldn't buy the welder how crazy is that. i don't think its right that some B/S company tells me how to spend my money and gets to look at my checking account to see my funds .
Maybe you should request a report from their website. Maybe it will help. That is what i just did.
https://www.firstdata.com/en_us/contact/request-your-telecheck-file-report
I don't know of any certain method to avoid declined checks, and they won't tell you. Otherwise, we could write bad checks for a living!
Use checks that are not numbered too low and avoid writing too many checks in a short period. Make sure your ID information is accurate. Register with the check verification service, if you can. You disclose certain information they can collect anyway, or is directory information, and they may tweak some parameter in your favor. It does not matter how much money you have in the bank because money in a bank can always be withdrawn at a moment's notice before a check arrives for payment.
Harrasment
8am or 5pm robot phone calls, all week, saturday morning, sunday morning... I made a search on the net and I find that I'm not the only one who have been harassed by phone calls from this number: [protected].
I paid all my bills, and this company seems to be specialized in fraud, from the United States.
I maid a complaint to the CRTC office in Canada and my phone number is supposed to be on the "do not call list".
I wish that the US administration and phone companies will make their work to stop that harrasment and fraudulous actions by cut the phone service to these ###s.
The complaint has been investigated and resolved to the customer’s satisfaction.
Fraudulent charges
This has happened more than one time in the last couple of years. A check denied by telecheck. The only explanation is code 3, you need to call. They tell you no negative information on your account, just that they have the right to deny your check when they see fit. Most common response from them is you don't conform to there guidelines.
So, I ask, how do I conform to your computer generated guideline of the moment? And, the second question was what are the guidelines you wish me to conform to? Its so ironic that I am not allowed to write a check that initially would have cost me nothing, because of a computer guideline, but, can turn around and use my debit card from the same checking account to pay for my purchases.
Now the transaction has cost me a service fee at my bank for the debit purchase because I couldn't use the credit feature of the card because of the store policy. I called telecheck, and got the basic form read response from the zombie I had trouble understanding. After my conversation with them I doubt that they will ever let me present a check at any of their merchants again.
I told them they had to much effin control over my how I choose to spend and present my choice of payment. So, I have decided that if I see a telecheck sign on a merchants door, they are no longer good enough to get my money since they have decided to become little brother to BIG BROTHER!
The complaint has been investigated and resolved to the customer’s satisfaction.
Collection
I had my purse stolen in September 2007. I had to cancel EVERYTHING. My credit cards were used immediately. I am still dealing with that pain. I had to change banks and accounts. I went back to all of those individuals that I had checks with to tell them about the issue. One of those places was walmart. I tried to make restitution the same day but was told that I would be getting contacted by telecheck. I was, about 2 months later. I had my husband send money from his checking account. They wanted a credit card and I said no way, I canceled all those due to the theft. So I had to send the money via mail. I got the mailing address and sent the check. I never heard back from them again. I tried using my check (from my new checking account that I opened after the theft) the other day at my dental office, 1 1/2 years later, and was told that it wouldnt go through. They said they do business with telecheck. Well, I have tried to call and get no person on the phone. How in the heck and I supposed to fix this? They already received my money once, I am not paying them again! My name should be out of their data bank. I can provide the police report to prove that I am not just some bad check writer. How do I get this fixed without being out MORE money! Teri Ryan, [protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
Once the check debt was paid this company is required to remove you from their list of bad checks. Report them to your State Attorney General's Office
Declined Business Check
Went to a Denist office to have my teeth fixed, they would not take my mothers check which had nothing to do with her, I was the one with bill. These people Telecheck go to far., Just because My Mom and I have the same last name they do something like this. Naturally, I went and paid for the bill in cash. Sort of Embarrassing, , The real problem is with APX our security company, they are the culprit, they refused to refund three months of service fees when their equiptment never worked. They are are using Telecheck as their illegal way to circumvent a legal process of stop payment. I stopped payment on their draft because they charged my account three payments inspite of my complaint. It took them three months to finally fix the alarm system. This very strange, because APX is a Morman Company, and they usually working with a Morman Company you will find thy are very good to work with. Don't Use Apx.
The complaint has been investigated and resolved to the customer’s satisfaction.
MY NAME IS BACH CAO AND MY ID IS C0291984 AND MY SOCIAL SECURITY IS [protected] I HAVE WROTE THE CHECK FOR $8.98 YOU HAVE DENIAL MY CHECK AND HAVE A CODE 4 I COULD LIKE TO KNOW WHY AND HOW ...
THIS IS A CASE OF CHASE BANK ... YOU HAVE TO BE CLEAR ... A REASON THE CHASE BANK HAVE BEEN BUY OVER THE WASHINGTON MUTUAL BANK WE ALREADY FILE BANKRUPTCY SINCE 2005 AND MY MOTHER TOO... THE BANK HAVE SEND THE LAWYER WE HAVE SUBMIT THRU THE LAWYER FROM THE COURT .. THE LAWYER SI CLEAR... NOW IS YOU ... THIS IS A CASE I WANT TO CLEAR AS FAST AS YOU CAN... A REASON I WILL BRING THIS CASE GO TO THE COURT YOU WILL BE LOOSING THE TIME AND MONEY FOR NOTHING AND I WILL BRING THRU THE NEWSPAPER YOU JUST WANT THE NONEY NOTHING ESLE... HERE IS TEH CASE OF BANKRUPTCY IS 05-12931 FOR ROSA CAO AND MINE I WILL SEND YOU LATER I MISPLACE OR YOU CAN CALL THE BANKRUPTCY IN SANTA BARBARA COURT AND DEMAND THE CASE IS 2005 IN JUNE 2005. A REASON I FILLING THIS IS A FRAUD BY THE BANK AND THE BANK JUST WANT THE MONEY FROM THE PEOPLE AND DID NOT CARE IS ILLEGAL OR LEGAL FOLLOW UP THE LAW... WHEN A PEOPLE FILLING BANKRUPTCY THE BANK CAN NOT DEMAND THE MONEY IF THEIR WANT THE MONEY THERE CAN BROUGHT THE CASE TO LIFE AND BY THE A LAWYER IF THE LAWYER FILLING THIS THE LAWYER WILL LOOSING THE LICENSE TOO... THAT IS CALL FRAUD.. PLEASE CAONTRACT ME AS SOON AS POSSIBLE THANK YOU VERY MUCH BACH HERE IS EMAIL AND ADDRESS AND PHONE FOR YOU TO CALL ME THANK YOU ... ON ANOTHER HAND I SEND YOU ALL THE BANK FRAUD TO SEE THE LIAR AND [censor] I HAVE PUT UP WITH THEM... THANK YOU ...BACH
HERE IS MY ADDRESS IS 15272 SEVENTH STREET STE A VICTORVILLE, CA 92395 AND ANOTHER ONE IS 408 NAVITO WAYS OXNARD, CA 93030
MY PHONE NUMBER IS [protected] AND MY EMAIL ADDRESS IS CAOTBACH@LIVE.COM OR ROSACAO@LIVE.COM
Terrible experience
My personal checks have been declined more than once in stores in my small community! I have called the toll free numbers given to me and they confirm the fact there is really no reason to reject my personal checks that can be found in their files...seems now the ONLY reason is that my bank (credit union) refuses to disclose to them or any one other than the account holder the amount of funds in checking and or savings accounts. I spoke to my credit union and I was told that Telecheck knows better than to ask for such information because the credit union is obligated to protect their clients private information. I was also informed that not only credit unions have this policy but many banks are taking on the same policy.
For those that state...who writes checks any more? Many people write checks because they feel safer doing so. Period! My other complaint about Telecheck...the practice of stores running personal checks threw their Telecheck scanner with no requirement of the check being completely filled out or signed per the check writer and no ID of any form requested! That is complete insanity...any one can steal checks and have a shopping field day.
If there is a law suit against Telecheck I will jump in...not for any money but to slap Telecheck back down to earth and to quit causing shame to honest people. It is terrible to be declined per Telecheck in a local store, treated like a criminal by some and listen to other customers snicker as one calls Telecheck in the store to find out what the heck and still be turned down. Small communities gossip and I am sure my name has been slandered horribly!
The complaint has been investigated and resolved to the customer’s satisfaction.
I just had the same experiences, and after: three phone calls, public embarrassment, and Two Hours of wasted time, I was simply told to "call back tomorrow!"
Telecheck screwed me, too. $10K plus in my account. Same on that I use to write checks for thousands of dollars. Still, Telecheck bounced me twice for a $220 check to Amazon stating my largest check they've processed is $43. They suggested that I, "start with small check amounts and build up." Yeah right! Why am I ever going to use my bank account again? I'm not- I'm going to use my credit card every time. Sorry Telecheck! When I want to exceed my credit limit at least my cc companies have a review process. Hey Telecheck, try paying your executives a little less and spending a little more on building out your services to your customers. Think you can do that? Or are you like many other corporations whose sole purpose has been to squeeze as much as possible from staff level employee and customers. Jeesh, what is this country coming to? Time to speak up as a society and demand more for what we pay and give. Too much is being given to the top at our expense. Sad.
Today was my turn with the telecheck nightmare. After my check was declined, I immediately called my bank and they told me they had no idea why my check was declined as my account has more than sufficient funds and I could prove I was the account owner. The Home Depot checker and manager refused to talk to my bank, but they called telecheck again to provide a reason for my check being declined. After asking for all of my personal info., they told me my check was denied because I had no history of writing checks with Home Depot, which is probably true considering I used my credit card for all transactions prior to someone stealing my credit card number and creating a card which they swiped to go on a Christmas spending spree. I called the stores who had allowed the purchases and asked if they had taken down the I.D. of whoever made the purchases but, apparently, both stores had allowed purchases of over $100.00 each without even checking I.D., and, now, for the first time in my life I can't even cash a check, even with my I.D.? I don't know if the Home Depot store manager could have overridden the decision of telecheck, however, she said she couldn't and she gave me the option of opening a credit account with them, which is the last thing anyone would choose who had just found out their credit card account number had been used fraudulently. Considering the thousands of dollars I've spent at Home Depot, I would say they just lost a valuable customer, but I'm sure they think they're too big to fail. Time will tell.
We had over $3, 000 in checking account and the local grocery store declined a $41.00 check that my wife wrote. I had written a check at this same store a day earlier and my wife had just shopped at Walmart an hour prior to the local grocery store...without any problems writing a check there. I was HOT...as this was very embarrassing to my wife. Fortunately, she had enough cash to cover the sale. I called the local grocery store and the Manager that I spoke to said that she had had the same thing happen to her at this store where she is a manager. She gave me Telecheck's 800 number and I called them. I was then "routed" to the Philippines where I spoke to a lady that took the code off of my wife's receipt. She said that Telecheck can't check the amount in an account...that they have certain "perimeters" that they check for but wouldn't give those to me. She said that she was going to "flag" my checking account so that this wouldn't happen again. Why did it happen in the first place? We typically use a debit card on this account but we had used a card on a Target transaction and Target had recently had a scam where 40 million transactions were breached. We closed our debit cards and are expecting new ones any day. I plan on calling the corporate offices of this local grocery store and talk to their CFO and raise a serious stink about Telecheck. From reading other posts...my case seems to be typical.
Someone please email me at jenniferwhite5936@yahoo.com and let me know how to get in on a lawsuit against telecheck. i have had it with this company.
I am. How do I get involved?
Telecheck is going down if it takes my last breath. We can beat this system if we ban together. After all we are free americans aren't we. They have gotten me twice. This last time was because of insufficient funds that were in my account. Then I went to my account and the check had not even been posted to my account. Then I looked for other checks that I wrote the very same day and guess what, yea they cleared. I am going to visit my lawyer.
I too have had a terrible experience with Telecheck while shopping at my local Office Depot. Fifteen years in business and this was the first time one of my checks has been refused, and twice in one week. Surely, there has to be some sort of legal action that can be taken against these bullies to avoid further embarrasment towards good paying customers. I've written several emails and made several calls to both Office Depot and Telecheck voicing my complaint.
The Telecheck CSR manager indicated two reason for the rejection of my business check. The first is because I exceeded my normal amount of check writing of one check per day, and the other was exceeding my normal check writing amount of $500 or less. I was also informed that Telecheck cannot guarantee that any future checks will be accepted because each check will be treated individually at the time they’re presented. Needless to say I didn’t receive any satisfaction or assurance that I can write checks at any business that utilizes Telecheck. And by the way, I write well over 150 checks per month of which many far exceed $500.00.
Telecheck can kiss my A**.
Twice my checks have been declinded by telecheck. first time check was out of order. So never put a check in your pocket book for a rainy day It may be a red flag Then the second time two days later I was told it was more then I usally spend. Again red flagged!Who gives them the right to tell us what we spend and how ! I am VERY ANGRY I have used cash since afraid of embaressment
Just found out that a service known as Early Warning Service is part of TeleCheck"s information provider.
I called Early Warning Service and was informed that the reason our check was denied at Home Depot was that they could not find a bank account for us.
This is really funny being that Early Warning Service is owned by Bank of America, Wells Fargo and Wachovia banks...
Anyone, who has had an adverse affect with TeleCheck or Early Warning Service, please send a brief description of the problem you had, your name and address to:
Class Action
PO Box 295
Colton, Oregon
97017
All information held in STRICT Confidence...
Terrible company
I visited my doctor 1/21/2009, and upon presenting the receptionist with a check for my deductible, it was denied by TeleCheck. I was totally befuddled because there were enough funds in the account to cover the $40 deductible. I did not believe what was going on because I have written checks for this account on several occasions at this doctor's office.
I asked the reception what was the reason for the denial. She did not know but gave me the telephone number to TeleCheck. I called the number and entered record number. Upon speaking to a TeleCheck representative (Dawne), she attempted to explain that there are several reasons why the check was refused, i.e. frequency of account use, check number, etc. I still did not know why the check was denied. I only write about 6 checks a month on this account. There were sufficient funds in the account.
I requested to speak to a supervisor. The supervisor, Michelle basically said what Dawne had said. In other words, she could not explain to me why the check was denied. The only other thing she could say is that the check did not meet the criteria at the time it was processed.
The complaint has been investigated and resolved to the customer’s satisfaction.
it's strange they can't explain why their own service denies checks. Its their service, thy should know why it denies checks.
Unable to pay with check anywhere
This company is saying they need a notarized letter about me from my bank. Also want my bank account information plus a voided check? Before they can take the release off my name. They will not give me a reason why I cannot suddenly cash a check anywhere and I do not have any outstanding checks...Who are these people and how do they get away with this?...I think I should get a lawyer. They could not tell me why my checks are being declined. Asked me alot of questions like if I was married and who lived in my home...asked me who was on my bank account. But could not tell me why they were asking me these questions.
It started 3 weeks ago when I got declined at Walmart...they said it was my bank...then the bank verified it was not them...after hours of going through their lousy automation I finally got a person who would not tell me anything really except I need to provide THEM with a lot of personal information before I could get a release and cash checks again. WHO ARE THESE PEOPLE?
how to get even
For anyone here in Michigan that gets denied arbitrarily by Telecheck, I was successful in going after then for a vilolation of the Consumers Protection Statute 445.903 which calls for $250.00 in damages. In my case, they denied my checks 12 times and admitted that they should not have because there was nothing negative about my check writing habbits. Yet they still stated they could do so t any time to any one they wanted to (they are very arrogant). I got a $3, 075.00 judgement against them in small claims court and was about to serve the main merchant I shop at, with a garnishment order when they paid up the money. If you are in Michigan, and you have NEVER bounced a check to their merchants, or have any reason for them to turn you down, use this statute and fight back in court. They did not show up but I still had to prove my damages in order to win.
your story.does not add up.. you won a default judgment to telecheck ... whoopie.. then you claim you were going to serve a garnishment on the merchant hmmm..
better read up on the law and make sure you know what your talking about next time you become a fiction writer
Does anyone know if there is a class action suit in Massachusetts against Telecheck? If so, I would like to add my name to a lawsuit.
Unauthorized charges
Telecheck, TRS, Inc., is harassing me for money I do not owe them. They have made a huge mistake that is costing me $100. I went shopping at Wal-Mart and presented my check. For whatever reason, the check machine would not work right. I got my check handed back to me with a slip that said my check was not used and my account was not charged. Well, I began getting calls from Telecheck saying my check to Wal-Mart bounced. Of course I did not have a check at Wal-Mart, being that I did not get any merchandise. I have been to Wal-Mart and been presented paperwork showing that Wal-mart received no money for that transaction, yet Telecheck wanted me to pay them for it, not once but twice! Telecheck ran it through AGAIN costing me another $35 for a total of $70 that my bank wants back for the NSF charges. Telecheck wants $18.63, plus $80. No one at this company will listen to me on this and they will not do what they need to do to end this. They just want me to pay them off. And I will NOT do that! I wish some one out there could help me on what to do to get this resolved and to stop Telecheck from harassing me.
The complaint has been investigated and resolved to the customer’s satisfaction.
Someone needs to stop the slimeballs who harass without justification.
My wife got a collection notice for a check she didn't write. We contacted slemberg@lemberglaw.com and collected damages plus attorney fees. We got $1000 out of it. Took about six weeks.
I feel for you, same thing basically happened to me. I contacted BBB and the district attorney and still nothing is being done. Just keep fighting and dont give up. I've been fighting for almost 3 years
They notified us we owe for a bounced check.
Name spelled wrong
Check # not to Walmart/
Amount wrong.
Someone else's driver's license.
If you have this problem, contact
slemberg@lemberglaw.com
for violation of the Federal Debt Collection Fair Practices Act (FDCPA). You could collect up to $1000 from WMTC. Yes, there IS a law against such actions.
Writing a check
I don, t know who they are. I went to Wal Mart and they would not take my check. They gave me some paper and told me to call it. Someone named Tele Check said I owed them money for a check I wrote out at the Dollar Tree Store. I called the Doller Tree Store and they said I had no bad checks there. I went to my bank and they looked it up and said no bad checks. This Tele Check thing want $86.00 off mr. They have all my personal information, and I can, t write any checks. I looked on the internet to see what they are and there is a lot of people in the same mess. Someone needs to look into this company . I am going to close my checking account and have to get a new ID and social security number how can they get away with this.
First a victim of theft and then a victim of TeleCheck
My car was broken into and my check book was stolen. My wife and I were put through the ringer by the Credit Union in trying to secure our hard earned money. In the end, we had to close our checking account in order to protect our funds. We simultaneously opened another checking account so we could continue to live our lives. All of this was done over the course of one day in an effort to minimize our loss from theft.
One of the checks that was outstanding on the closed account was a valid check written to a Telecheck client. We attempted to work with the store in which the original check was written to remedy the outstanding check, but we were told that we had to work with Telecheck. We never received anything from Telecheck and thought we would pay the bill when it arrived in the mail. Telecheck victimized us a second time by denying checks written at other Telecheck vendors and charging us unfair and outrageous fees and all of this without any notice of any kind - address and phone number are on the check, and they never contacted us so we could resolve the issue. As if that was not bad enough, despite requesting written confirmation of any amount of debt multiple times, we never received any written notice from Telecheck, and the customer service people on the phone were extremely rude and unhelpful. One would hope that when a client, albeit an unwilling one, was trying to give you money, the least the vendor could do is be civil and polite. However, that does not appear to be the Telecheck way of doing business.
The most outrageous part of this whole situation is that Telecheck staffs their customer service number 24 hours a day, but does not staff their actual payment department past 7pm central time. The customer service staff indicate they are unable to accept payments. One would think that cash flow and fund collections are a priority in a business. However, Telecheck apparently does not do business that way.
Very poor way to do business. Very poor attitude. Very pissed off consumer.
The complaint has been investigated and resolved to the customer’s satisfaction.
well this is an old complaint but still. First telecheck does not charge any fees other than the state fee, which is a penalization by the state whenever a check bounces, telecheck helps by collecting that fee. if there was a debt under your name telecheck will either send collection notices or give phone calls, if you did not get a notice by mail that doesn't mean telecheck did not send it, this works both ways, if you did send in paperwork and never received a notification latter stating they already did received the info, that simply means it never got to them not that they received it and did nothing.
Beware
I recently wrote a check from my business account at a Telecheck merchant. The cashier scanned the check, it was accepted, and I left the store with my merchandise. Within one week I was receiving hostile collections calls from Telecheck claiming that I had written a check on a closed account. The account number that they have in their records for my business is not my account number nor is it even a valid account number at my bank. I paid them the face value of the check but not the $25 return check fee because I documented that an electronic error had occurred. They submitted an account number to my bank that was completely different than the one on my check. I sent to their research department a copy of the original check, a copy of the erroneous account information received by my bank, a letter from my bank stating that my account has been open and in use for 23 years, a copy of my receipt from the store with the tracing number, a copy of their collection notice with their reference number on it and a letter explaining it all. Nearly a month later, I still can't write a check anywhere because they are holding all my accounts hostage because of the $25 fee. I have made many many calls to customer service and been transferred around in circles and faxed my dispute information to the numbers they give me multiple times all to no avail. There is no phone number for the research department and nobody who can verify if the information has been received and no resolution available except to pay the money that I have clearly documented that I don't owe. My problem with that is that it allows them to steal money from people who don't owe it at any time without cause or explanation. I would be interested to know what percentage of their income is actually stolen from people who pay up just because there is nothing else they can do to have their checking accounts released.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hello everyone, get back to me here... Mike I am, I wrote a check out for Walmart for 21.48, now they did not tell me at all and want to charge 236.00 and I am on disability they want me to go to check writing financial school from county prosecuting attourney's office, I need to defend my rights. Welcome your comments and suggestions and so disturbed to hear about your dismay as well!
I too have fallen victim to these unlawful practices. I do believe they have violated my rights by entering my checking account without any notification and cashed out four $24.00 service fees and used check numbers that were already paid upon resubmission of the origin NSF. They did this 6 days after the check was returned for NSF. I contacted them and the individual asked me if I had been handed a slip of paper from the vendor which I had not received. I thought that under my constitutional rights that this is a violation of due process law. They failed to notify me of this practice where they could enter my checking account and pretty much take out whatever they wanted.
I went to my bank with the printouts from online banking and I explained the situation. I requested an investigation so as to return my fees. This situation ended up costing me $680.00 between all the NSF fees of 32.50 each from my bank. My checks ranged from $1.98 to $l0.99 at the most and has cost be $57.50 between the bank and telecheck all due to telechecks lack of notification. I am on disability and receive low income fixed income from social security only once a month. They have taken more than half of my disability check in one month. I hope to pursue this legally somehow. If anyone has information please post here.
I too have been an unknowing participant involving Telecheck's collection practices. No doubt, I did write a check to Wal-Mart that had NSF. However, the check cleared 1 day later. Besides having to pay the fee from my financial institution, everything seemed to be over with this check...Not even close. Three weeks (closer to a month) I am online banking when I find a deduction for telecheck that has posted. This unexpected action caused my bank account to be deliquent. Prompting yet another NSF fee from my financial institution. Telecheck made absolutely no attempt to contact me about this ckeck. When I called them to dispute the charge for them re-posting my check they said we don't have to contact you. When you wrote the check it was scanned and given back to you. Then you signed a small piece of paper saying that at any time we can withdrawal collection fees from your checking account without notification.
Well, chalk that one up as a learning experience for me. We are always told to read what we sign, no matter how small the print. But if we ask ourselves how many of us look hard at policies on credit card slips, gas receipts, or even restaurant credit receipts. Of course we all should, but most of us don't.
In summation, If you write any checks to Wal-Mart, or other Telecheck clients, ask for a copy of the legal agreement that is that small peice of paper your signing. I was not given one. To me this practice is under-handed and unethical at best.
Thanks to Telecheck, I have paid out a total of 98.78 for what was a 22.78 check.
Thanks Telecheck, that kind of practice will surely put food on the table for poor families.
Scam and cheating!
After caching a check this morning where Tele Check approved the check. I attempted to purchase goods at a second store. I was denied again. There are more than sufficient funds to cover the checks I am writing. I intend to notify the company that Tele Check is causing them to loose money in their own effort to keep from loosing money. If you have not yet, you need to read additional accounts how Tele Check is attempting to manipulate the business picture. If I were a store owner, I would not have them in my store.
Can any Lawyer tell me? If Tele Check disapproves a check from a valid identity in an effort to cohere an individual who can draw checks on that account to pay a possible insufficient fund check from a second valid identity. Is that legal? Is it Extortion...
The complaint has been investigated and resolved to the customer’s satisfaction.
Refusing our checks
In March my wife's purse among other things were stolen out of our Truck. Immediately they began using credit cards then once we got those stopped they proceeded to checks. They went to the casinos and began writing checks for 500.00. We called the casino's everyone of them and told them that we do not come over there do not take any checks from us. Went straight through there ears and to the carpet I guess. We got the name of the companies oking these checks called them. They could care less! Called the sheriffs office where the casinos are they would not do anything. (Talked to investigator in another city he told me it - They go to casinos and keep the checks under 501.00 because they have to ask for ID then, also that even if the casinos catch them red handed they will never prosecute. Because they get there money no mater what because of the guarantee companies). 3 months later after we think everything is over and tons of forms to many firms, our check is refused at Walmart. We find out that Telecheck says that it is because we did not fill out enough info on the form they sent. (we filled it out completely) Did they bother to call, leave a message, e-mail. NO NO NO NO. They had all of our cell phone number home phone e-mail addresses. There Idea is just start declining checks to get action. It should there rear ends need to be sued off, for the way they conduct business.
I THINK ILLINOIS LEGISLATER SHOULD REFUSE TO LET TELCHEK OPERATE IN ILLINOIS, I BET WHEN A STATE SENETOR GETS HIS CHECK DECLINED IN FRONT OF A LONG LINE THINGS MIGHT CHANGE OR NOT.SORRY SENETOR, JUST COME IN THREE DAYS AND TRY TO WRITE A CHECH AGAIN, DOES ANYBODY HAVE A LIST SO I CAN AVOID ANY BUSINESS THAT USES TELECHEK.FROM, MAD AS HELL IN ILLINOIS.
I am still burned about it!
Attempted to pay for my $104 purchase at Wal-Mart with my personal check which was declined. This account had a several thousand dollar balance. I ended up using my debit card tied to the same account and of course it was accepted. I called Telecheck and after providing all the info she requested, I was told that somehow my check routing $'s and my account # got linked to someone else and she would correct it, but advised me not to try another check for 3 days until the computer system could update itself!
I drove 50 miles from my small town to that WalMart... what if I did not have a debit card or credit card to use in place of a personal check? I would have to drive home without my purchase, thats what would happen! In the end I got my merchandise, but only after being humiliated in front of a long line of customers behind me. I am still burned about it!
I have spent several hours on the phone with Telecheck. Trying to understand why they denied my check. The best i can make out is because i don't have a profile at Rural king for writing checks frequently enough Telecheck won't accept my check. It seems you have to write a lot of checks at these merchants and then Telecheck creates a profile and if it matches, they will accept your check. How many checks I asked, we cannot disclose that information. I explained what i buy and how often (about every 2 months) I do not write checks for other things I only buy this one item at this time every 2 months or so. All I can tell you mam is you can keep trying and until you have a profile you will be denied. i spoke to several people that were repeating the same script. The merchant is aware of our guideline's mam. We can't tell you when our system will update and accept your check until our system creates a profile at this merchant. Of course, everyone i spoke with was from another country i could hardly understand.
I was unwittingly in arrears to Amazon for $29.97 (which I immediately rectified), but "Tele Check" placed me in a status which prohibits me from writing personal checks at the retailer's I purchase groceries and medications from near to my home, e.g. Walmart, Walgreen's. I've contacted you on multiple occasions without success. Help?!
They've somehow gotten hold of my checking account information (I bought something from Amazon, and I think they got it there, since they are an affiliate of Amazon), and are writing checks to themselves and putting my account in the red for hundreds of dollars. My bank is mad, I am mad, and I can't pay my rent. Are there other people out there with this problem?
My wife and I moved from Indiana to Pennsylvania, secured a home loan with very high credit rating. We are both 65 years old and have been writing checks all our adult lives. Neither of us have had any trouble with credit, or checking accounts, until...Telecheck! Suddenly, merchants are denying our personal checks, on accounts with a local bank, who holds our mortgage and will readily vouch for us! But, that's of no importance as Telecheck says, "You do not fit our guidelines". I asked what "guidelines". They said, "You don't have enough history writing checks. We can't validate your check without more history on you". HUH?...
Telecheck added, before hanging up on me for the 4th time; "You just write more checks and pretty soon we'll be able to approve you." DOUBLE HUH?...
If they won't allow me to use my checks, how am I to develop a new record of writing checks on my new account? TRIPLE HUH?...
I've informed my bank's manager about this, filed a complaint with the Houston TX Better Business Bureau (home town of Telecheck) and begun to seek legal advise. Telecheck is not benign. It is a cancer, or virus, dedicated only to the destruction of it's host economy and personal/private commerce. I will do no business with any merchant, or service provider, who relies on Telecheck! And I'm seeking means to make my protest as loud, and broad, as possible. If there is a Class Action Suit, I'll join gladly. If not, I'll come back to let you all know if I'm able to get one started. Thanks! I really need to vent this...retdrj@verizon.net
Telecheck declined our check yesterday March 20, 2012 at a Meijers store... I was humiliated because the money was in my account, and Telecheck told me that there were fraudulent checks wrote in my name on an account from my bank that closed in 2010! Telecheck... had demanded they could only talk to me... and they wanted me to fax them photo copies of not only my ID but my husbands license as well when we questioned why and that we wanted to run it by a lawyer first they then gave us a PO box number for the lawyer to check out... Okay NO! I called my bank there was no other account closed at my bank in my name. I don't know what Telecheck is trying to pull, so I contacted Meijer and the BBB. I am not a threat when it comes to writing bad checks I can't afford bad check fees so I know where my money is... sadly telecheck is shoddy in their practices and the companies that use them don't seem to mind losing business. I won't shop at Meijer anymore I do know that it was as humilating as I would think having a credit card refused. Sad day when an honest person can't write a check.
There are so many merchants and service providers including doctors that use Telechex so if you have an issue with one of them, you won't be able to use a check at another merchant that also uses Telechex. What's worse is that if there is a problem, the merchant or provider more than likely will NOT be able to help you and you have deal with Telechex (and their collection agency, TRS Recovery) yourself. Even if it isn't your fault.
Here's my story. I went to my doctor and gave them my co-pay. The clerk put it through the Telechex machine twice and my checking account was debited twice. So I went to the bank and they could see that the same check number posted two times. They credited me the $30. Next thing I know, I'm getting calls from a collection agency, not even a week later, demanding that I pay them the $30 that the bank credited me! The calls are from an automated voice and the phone number given, when you call it, directs you on how to pay them on their website. Then there is another number you call for the collection agency. Thankfully, I got someone at the collection agency to look into it and I faxed her information from the bank showing the double payment. As of this writing, it hasn't been resolved and I keep getting the same automated voice call and letters. I tried to get someone at the doctor's office to help, but my account there shows I am paid in full and they have no record of my account being in default, obviously, because they received their $30 co-payment with the first time the check went through. They were not aware of the double posting and had no way of clearing it out because Telechex is the one showing the stop payment on the second, duplicate payment.
The most recent letter I received tells me I owe all these collection fees on top of owing for the second payment and my check will not be honored at any merchant that uses Telechex. Furthermore, my name and account information has been reported to the "reporting agencies" as well. Lovely.
Obviously, Telechex's system is so automated that there is no way to see when a check was put through twice and they can't even be bothered to pay a rep to take phone calls or hire a clerk to double check problems. Nobody called me from Telechex when the second check was credited back to my account. They sent me right to a collection agency.
Telechex certainly doesn't care about the consumer and really, why should they, because their customer is the merchant or provider. I for one, will NOT be doing business with any merchant or provider that uses Telechex. Oh wait, I can't because they already banned me from their system.
Don't get mad at Walmart though, it's not their fault. I work at a grocery store and have hat customers scream at me for something I couldn't control dealing with Telecheck rejecting teir check. Don't be humiliated especially if you know your account has the money. If you yell at the cashier or manager you're humiliating them, too.
== Wal-Snark's Wall of Silence Continues to Indict Them ==
To this day, I've yet to receive ANY response to my formal, written complaint to the Wal-Mart juggernaut. How's THAT for customer service? Every day of this (mis)treatment reinforces my resolve never to buy a big-ticket item from this Greed, Inc. outfit. And ask me if I continue to spread the word about it to all who'll listen. -- Larry W. Bryant (15 May 11)
The fact that check usage can be considered old school now doesn't at all give a company the right to send back or deny checks that they see that the customer has funds available to clear the purchase for literally the worst reasons ever thought up. Why would anyone here think it is OK for this company to simply screw people.
I tried to write a check for $146.00 today at my vet for spaying my dog. Telecheck denied it. When I called them re: the denial, they said the reason it was denied was that they had no record of my checks - i.e. they had never received any returned checks of mine or had any complaints and that I 'fell outside their guidelines' - meaning they knew nothing of me or my checking account. I was advised to go out and write a bunch of small checks so that I could build up a good credit line with them, before trying to write another larger check. Aaargh. I will no longer shop anywhere that uses Telecheck.
Overview of TeleCheck Services complaint handling
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TeleCheck Services Contacts
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TeleCheck Services phone numbers+1 (800) 366-2425+1 (800) 366-2425Click up if you have successfully reached TeleCheck Services by calling +1 (800) 366-2425 phone number 0 0 users reported that they have successfully reached TeleCheck Services by calling +1 (800) 366-2425 phone number Click down if you have unsuccessfully reached TeleCheck Services by calling +1 (800) 366-2425 phone number 0 0 users reported that they have UNsuccessfully reached TeleCheck Services by calling +1 (800) 366-2425 phone numberDeclined Check Information for Check Writers+1 (800) 366-1048+1 (800) 366-1048Click up if you have successfully reached TeleCheck Services by calling +1 (800) 366-1048 phone number 0 0 users reported that they have successfully reached TeleCheck Services by calling +1 (800) 366-1048 phone number Click down if you have unsuccessfully reached TeleCheck Services by calling +1 (800) 366-1048 phone number 0 0 users reported that they have UNsuccessfully reached TeleCheck Services by calling +1 (800) 366-1048 phone numberReturned Check Collection+1 (800) 710-9898+1 (800) 710-9898Click up if you have successfully reached TeleCheck Services by calling +1 (800) 710-9898 phone number 0 0 users reported that they have successfully reached TeleCheck Services by calling +1 (800) 710-9898 phone number Click down if you have unsuccessfully reached TeleCheck Services by calling +1 (800) 710-9898 phone number 0 0 users reported that they have UNsuccessfully reached TeleCheck Services by calling +1 (800) 710-9898 phone numberFraud, Identity Theft, Forgery+1 (800) 361-8199+1 (800) 361-8199Click up if you have successfully reached TeleCheck Services by calling +1 (800) 361-8199 phone number 0 0 users reported that they have successfully reached TeleCheck Services by calling +1 (800) 361-8199 phone number Click down if you have unsuccessfully reached TeleCheck Services by calling +1 (800) 361-8199 phone number 0 0 users reported that they have UNsuccessfully reached TeleCheck Services by calling +1 (800) 361-8199 phone numberCanada
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TeleCheck Services emailsinfo@firstdata.com100%Confidence score: 100%Support
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TeleCheck Services address5565 Glenridge Connector, N.E., Atlanta, Georgia, 30342, United States
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TeleCheck Services social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all TeleCheck Services contacts
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I know that check verification companies are motivated to improve their systems because it does not serve anyone's purposes to have sales and good customers turned away because of bad data or inferior methodologies. As usual, individual experiences vary from the norm and the ideal. Aggavating, isn't it?