TaxSlayer

I used tax slayer entered my w2 information exact and numbers where wrong I paid for state and it was rejected irs just adjusted refund amount On round 2/12 I used the service as mentioned above the numbers I entered off w2 line for line I paid to file state return which honestly is the first time I've ever done so and this is the first time I had issue filing taxes out side of my last name having 2 parts and me only using one after my name change but my state was rejected by VA and I'm guess the system software was off due to irs actually having to adjust my return by $100 I paid to file my state and wasn't able to then they sent me an email stating I'd be able to refile at no charge but when I went to log in it prompted me to start from scratch I will never use this service again I should of stuck with hr block but it took them so long to pay out stimulus last time I was turned off but they would of never calculated my stuff wrong if there is ever a class action lawsuit i request to be included and I give permission to share my information with any law office in suit process

We filed our federal and state income taxes through TaxSlayer. We used them last year and had no problem. This year, while preparing our state income tax, there was barely any information required; suddenly the *** state income tax preparation was finished. We had no option to go back and check the information that was being submitted until after payment. After it was filed, TaxSlayer had forgotten to give $10,000 credit for line 5 of schedule 511-A. Please note that last year their software picked that up. This year it did not. In line 7 of 511-A, I was credited for $21,600 for U.S. Railroad Retirement Board benefits. I have never worked for the railroad. This was not based upon any information I had given them. The software is messed up. I was not allowed to review the return to find the errors until it had been submitted and accepted by ***.So I had no way of knowing what errors were there. Afterward I was able to view the returns and see what had been submitted. If we choose to do an amendment with TaxSlayer, we are required to pay $42 to start the process. It wasn't our error to begin with.

Left off key information and now refund has been kicked out I filed my taxes thru taxslayer on 3/28 they were accepted the same day and I opted into using their tax card for my refund. I got my card and activated it and waited for the refund. Today 4/8 I received a letter from the irs stating they had tried to deposit my refund but tax slayer bank GreenDot had rejected the funds due to the fact of 1 of the 4 not being correct(1. Account number 2.routing number 3.social security number. 4 name and address) well they submitted the deposit information to the irs so the account and routing number isn't the issue. The irs accepted them and tried to deposit it so the social security number isn't the issue. The issues is actually this I've found out my information they submitted to green dot they didn't seem to tell them the account was supposed to say ***. And it only was turned in as ***. Which is my dad. So the irs is trying to deposit my refund as *** into the account tax slayer set up as only ***. So now I'm waiting for God know how long to get my refund..all bc they set up a bank account and didn't add *** onto the account.

I used this 'free' tax service. I was told it was not free because I was 55-I had to be under 51. It is on the IRS webiste, Very misleading I sued this program from the IRS website, It was advertised as free, I was told there was an age limitation. I had to be ubder 51 years to get the program for free I was told by Customer Service. That was not the insult to injury-Tax Slayer pushed my return through and could not make me aaware of the specific FEIN issue. I ended up using my son's social security number instread of my daughters, The tax return() should have been rejected with that information specified. After being charges close to $50 for a 'free' tax filing program I feel offended twice! But here comes offense number 3-these people are charging for the amended return form. This form is FREE on the IRS website. Not for electronic filing but manually filing through the mail, Tax Slayer wants an additional 45.66 for what is essentially a free form. I take responsibility for my part in entering the incorrect social security number but all of the editing this program has supposedly built in did not help me realize what SPECIFICALLY the mistake was. If you get what you pay for, I got robbed.

Direct deposit info has changed and I filed return to update info. Taxslayer informed me they would contact me back within 24 hours and didn't do so. I was informed by the internet that those people whose direct deposit info has changed would not be receiving a paper check for stimulus in the mail. I was directed to efile a federal tax through a online tax preparation company like taxslayer. I filed the return to update my direct deposit information was informed after the tax return was filed that taxslayer would contact me back within 12 to 24 hours. After 3 days they stilled had not emailed me back so I emailed then and then they sent a email. This email stated they would not be sending my return to the irs untill the end of January. Therefore I would not be receiving any type of stimulus payment untill long after other people have received their stimulus payments. This does not seem fair. I believe that Taxslayer should have told me of this before I efiled my federal tax return, I have demanded that Taxslayer not send in my tax return and they have refused. I again demanded that Taxslayer for a second time not to send in my tax return and that Turbo Tax would be sending in my tax return. Again they refused. I believe I should have the right to do business with any company on the internet and I want to do business with Turbo tax and not with Taxslayer. They told me that my tax return through Turbo Tax would be ignored by the irs.

I used the free online tax filing via IRS website. I completed information about federal return and only wanted federal return done. It was NOT free I went through process to get federal tax return submitted. I indicated at beginning I only wanted federal. They put in questions about state return anyway. I declined state option and then it said "really because you are getting $37 back from state" so I included state return. THEN I was charged $36.04 to submit state return. I continued because federal return was worth it. Then I logged back on next day to find out that my federal (which was to be free) was rejected. And because federal was rejected, they won't file the state return even though I PAID for state return. I emailed their customer service and said since they are not going to file my state return, I want my money back. They said they won't refund me because fee was for preparation. So I paid for absolutely nothing. Why won't they still file the state return which is what I was paying for? Below is my case # with them and email reply: I wrote:Support Request Case(***)TaxSlayer.com________________________________Support Request Case(***)Support Request CaseThank you for your email request.I will be happy to assist you.I understand that you are requesting a refund of your tax preparation fees. Your account shows that your return has been previously viewed/printed or rejected. The TaxSlayer fees are for the preparation and filing of your tax return (whether you choose to e-file or view/print your return to paper file). For this reason, we are unable to offer you a refund for the services that have been provided. Our refund policy can be found on our Home Page.If you have any further questions or concerns,please feel free to contact us again.Thank you for choosing TaxSlayer!This email was sent to: *** by: TaxSlayer.com to provide important information about your account and/or online activity for which you are registered. You may receive customer service emails even if you have opted out of receiving email marketing offers from TaxSlayer.com.TaxSlayer LLC. 945 Broad St, Augusta, GA 30901 (c) 2020 TaxSlayer LLC. All Rights Reserved Thank you for choosing TaxSlayer!

charged $39 for simple filing, also, IRS deposited $600 only received $512. asked me to file 2020 tax return amendment for $44 which I don't need. on 2/12 I filed my 2020 Tax Return since it is simple and free, and because I am a low income so my filing is simple. I did everything and then I had a page before e-filing to pick the type of filing and the first box had no price the rest had prices. so the standard is free it had no price and you have to pick one either you lose everything or you pay no choice. so automatically I picked the one with no price. usually if the standard filing has value it will ask you had would you like to pay for the service fee either to be deducted from the tax refund or to charge it to a credit card. in this case I did not have this option. if there was I would pick the credit card since I like to receive my refund in full. The other point, my refund was $600 and was deposited the whole amount. when I contacted them, they informed that they charged me $39 for my standard tax return filing and the IRS had deducted from your refund and they will mail you in four weeks the reason. if the IRS deducted any amount it would deposit what was left, but they confirmed on-(where is my refund) refund was deposited in full $600 on 3/3. on 3/5 I received an email subject: TAX SUPPORT: ABOUT YOUR AMENDED RETURN. asking me to file an amended return 2020 and just type or enter 2020 in the box next to year calendar, and the following is their instructions: "We will assist you in preparing and printing your amended return. You will then need to mail this printed return to the IRS. Please see our Knowledgebase for more information about this process and for mailing instructions. Purchase of an Amended Tax Return is non-refundable". to do that they will charge $42. I don't know why all that. So I contacted them and they said sorry for the confusion that was simply a courtesy email that was sent to me. I felt their doing is like the phone scammers hit or miss. I felt that they play their smart tricks on persons who are old thinking we will believe whatever they demand. I would like to receive my refund in full, because I am not obligated for the turnarounds moves to make me pay for something that is free. and I know that the IRS did not deduct any money, if they did , they would let me know by not sending or showing the full amount in my refund status.