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3.0 85 Reviews

Tata Docomo Complaints Summary

43 Resolved
42 Unresolved
Our verdict: While Tata Docomo has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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10:59 am EDT
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Tata Docomo balance deduction and no support from customer care

Hello sir/Ma'm,

I am Tata Docomo user since its started in Madhya Pradesh, but since 3 days i am having a major issue of balance deduction for internet browsing
that i am not using even, daily i loss minimum 15-20 rupee for internet browsing even i never open browser or any application and even i have deleted all the
internet setting/access points 2 days before but still its deducting, even i have applied for 3G deactivation but i don't think so its done yet but i have put my phone
on 2G mode without any internet setting but still my balance is deducting and its been 3 days i am continue calling for same complaint but your customer
care executives and supervisor just blaming me for i am using internet through divein and for that my balance is deducting but honestly even i am not having internet
setting, more then 10-15 times i called to your 198/121 number but getting same response but no solution, in 3 days i have lost about 60 rupee from my balance and its
still going on, if i am sleeping and when i wake up i see a flash massage of balance deduction of internet browsing, its just deducting anytime even when i inserted
my sim on black and white without internet phone...this is my humble request to please short it out what is wrong with my number and why my balance is deducting.

My number is - +91-[protected]

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ashishcpu
, IN
Jun 08, 2012 8:48 am EDT
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i ashish from bhopal got a 2g sim and activated 3g via "ACT 3G" then recharged with 601for1 GB for 30days but all gone in 12 days while no downloading by me. then i recharged 65 and got 2.5 gb data and online 11 rs. 3g for 10 mb till mid night and within 15 mins all data is zero. on visting docomo office i was told when u recharge a new plan old is replaced with it. while my netmeter only shows i heve used only 400mb. where rest gone is surprice for me.

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5:32 pm EDT
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Tata Docomo deactivation of voice mail

Dear Sir
I am having TATA DOCOMO PREPAID SIM CARD IN use for last two years. No. Iis [protected]
On 08 May 11, i activated Voice Mail service by sending a SMS as instructed, to the service provider TATA DOCOMO. Not satisfied with the service, i sent a request by typing CAN VM to 121 to cancel my voice mail.But i couldn't deactivate it. sINCE THEN I have placed request with TATA DOCOMO several times but in vain. TheIr assurance like it will be deactivated "WITHIN TWO HRS" / "WITHIN 24 HRS" / WITHIN 48 HRS" are all proved false. I spoke to customer care people ; few to remember their names as SWATIKA, RAJESWARI, MARY, then one higher official GEETA, but the end result is same. the VOICE MAIL IS STILL NOT DEACTIVATED. The poorest thing is that most of them are not even aware of technical details .Everytime u speak to them, u have to explain from day one and then an EXTREMELY POOR ASSURANCE. One of the cutomer care even went on to say to check my settings on mobile. Though i never changed my settings except for sending request SMS to the service provider, but i still checked the same.but the result is same. Now i don't have any other option but to put the TATA DOCOMO on NOTICE through this message that if in next 48 hrs, my voice mail is not deactivated, i will be copnstrained to knock the door of the court.
(EXTREMELY PATHETIC EXPERIENCE WITH CUSTOMER CARE EVEN IN THE PAST.)
Regards
Vijay

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Update by Vilaksh
Jun 06, 2011 12:40 pm EDT

Dear Sir

Its been four days and still the complaint has not been addressed. How long i have to wait with your false assurance?

Regards

Vijay

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icr
, US
May 18, 2016 7:09 am EDT

Noone send voices msg on my docomo no [protected]

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DeCo
, IN
Jul 16, 2015 5:45 am EDT
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I have not been able to retrieve my Voicemail messages since the last one week. Everytime I dial the Voicemail number, I am asked to enter my password. After entering the password I get a message again to enter my password. This goes on in an infinite loop. Completely frustrated with Tata Docomo's Voice mail service.

In fact Tata Docomo's customer service is also pathetic. Their representatives don't understand the issue. Their only solution is to raise a complaint and wait for 4-5 days. What's the use of voicemail service if one has to wait for 4-5 days for the technical team to look into it. Disgusting service.

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Anil18
, IN
Jul 29, 2014 4:49 am EDT

I am also facing the same problem. I have complaining from 5 days, but nothing has been done.

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Shariqueakhtar
, IN
Apr 11, 2014 12:34 am EDT

I am using TATA Docomo Haryana Unlimited Plan (RS1299). voice mail is also activated in my No [protected] but i dont want to use it anymore. Can anyone tell me how can i deactivate this service..?

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Shani Basha
, IN
Oct 17, 2013 11:41 am EDT

The support of Tata Docomo is worst I've ever seen. No one knows what they are saying

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Baskar Boss
, IN
Apr 18, 2013 3:29 am EDT

i am also facing same problem.

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krishti
, IN
Apr 23, 2012 6:35 pm EDT

same here...de hav d worst customer care...

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tia.
, US
Jul 18, 2011 9:38 am EDT

me too facing the same problem..talked to customer care they say to resolve it soon but the problem is still not rectified..

regards
tia

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8:02 am EDT
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Tata Docomo customer care people are cheating the clients

Dear Sir / Madam,

This is B.janardhan mobile no ([protected]) our TATA DOCOMO Customer
regarding mobile portabulity i have put a message on may 2nd to
customer care.then i got a call from customer care they told that dont
change the mobile number sir. we will give the nice offer as you like
local call for 30 paisa docomo to docomo 10 paisa but now offer is
not there wait for 10 days we will give the offer . but now the
customer care people telling no offer nothing you can change the
mobile means you can change no problem.this is not fear your
customer care people are cheating the clients like that. we are
suffering the problems.please take a action immediately.

Thank u
Janardhan .B
[protected]

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sarfuddin
, IN
Jun 29, 2011 10:56 am EDT
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Hello sir/ma'm,

I am Tata Docomo user since its started in Madhya Pradesh, but since 3 days i am having a major issue of balance deduction for internet browsing
that i am not using even, daily i loss minimum 15-20 rupee for internet browsing even i never open browser or any application and even i have deleted all the
internet setting/access points 2 days before but still its deducting, even i have applied for 3G deactivation but i don't think so its done yet but i have put my phone
on 2G mode without any internet setting but still my balance is deducting and its been 3 days i am continue calling for same complaint but your customer
care executives and supervisor just blaming me for i am using internet through divein and for that my balance is deducting but honestly even i am not having internet
setting, more then 10-15 times i called to your 198/121 number but getting same response but no solution, in 3 days i have lost about 60 rupee from my balance and its
still going on, if i am sleeping and when i wake up i see a flash massage of balance deduction of internet browsing, its just deducting anytime even when i inserted
my sim on black and white without internet phone...this is my humble request to please short it out what is wrong with my number and why my balance is deducting.

My number is - +91-[protected]

M
M
mariagore
, IN
Jun 07, 2011 10:52 am EDT
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I have no any experience regarding number portability

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A
arun yadav bhiwani
, IN
Jun 07, 2011 9:22 am EDT

hi sir my number is [protected] haryana i want to call 543211 but my cll is not connect to this number but call is rejected

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Abid Husain
, PL
May 25, 2011 3:18 am EDT
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The complaint is genuine. But I am sure that docomo customer care wil surely NOT RESOLVE THE PROBLEM. They are cheating their customers. Their customer service is disgusting and dissatisfying

ComplaintsBoard
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11:38 am EDT
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Tata Docomo unwanted service activate and charged

The Company [TATA DOCOMO] has activated a service [Comady Scenes Pkg ] on my mobile . I have not requested this service . They are Deducting Rs. 10 Rs my mobile account balance without even giving me a prior notice of this service.
Furthur when i tried to unsubscribe it, there was no response.This is the second time today that my amount is being deducted.my number is [protected]
I request you to unsubscribe this service as soon as possible and refund rs.60 in my account
Kindly reuest for does not activate unwanted Serives stop, then i will complain consumer foram agt Tata Docomo

thanking you

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vvs7778
, IN
Feb 13, 2013 2:57 am EST
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I am Sekhar. I am using Tata docomo. My mobile number is [protected]. I haven't requested for activating any services or not download any mobile apps on my number and they simply deducted an amount 5.0 rupees without my permission on 13 feb2013. Same thing happened for me in the past for another number of mine. This type of things are the major reasons for the customers to shift to another networks from tata docomo. It decreases the credibility of the network. Give me my balance back. Solve this problem as early as possible. After using my balance i am definitely going to change my network and i won't prefer this network once again in my life and i will tell my friends also not to go for this network.

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Sudharshan
, IN
Sep 16, 2009 4:53 am EDT

A month ago I made the biggest blunder I could by changing my corporate number to a DoCoMo connection.Believe me when I say this, "I don't get signals even at prime places in Chennai like Elliot's Beach in Besant Nagar."Further to worsen my problems I lose signal once I reach my home @ Kelambakkam.The reply I get whenever I have problems losing signals when I travel around Chennai is that it would take another 2 months to sort this out. I have had to apologize to my clients and reactivate my old number and circulate the same among my contacts.

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varun_jain
, IN
Aug 23, 2009 11:21 am EDT

i made a account on tatadocomo with my mobile no.
and the address which was displayed there is wrong..
i have submitted my documents three times already.
my correct address is
N.I.T.K hostels 4th block room no. 19, Surathkal, Mangaloe-575025

and is was wrongly diplayed on my account as
N.I.J.K Hostel Ro No 72a
Surathkal
Null
Koppal
Karnataka-560011.

i think this address not exist in the whole world. because as per my knowledze Surathkal is in mangalore and not in Koppal..

plz correct the address on my account.

i have already submitted documents three times with correct address as
NITK hostels 4th block room no.19 Surathkal, Mangalore.
and now again i cant submit..

on ur account page bootom line indicate u can call to 121 for changes . i called to 121 but ur representative told me she cant do anything .

Varun jain
[protected]

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Kondagurla Shankar
, IN
Mar 18, 2013 4:00 am EDT

I am extremely sorry to learn that you are facing a concern of balance depletion on your mobile number [protected] and sincerely regret the inconvenience caused to you due to this.

As per the discussion over the call on number [protected], I would like to inform you that the balance deduction is due to the CRBT service and i regret to tell you that the deducted amount cannot be refunded back for CRBT service, However once the CRBT is activated it can be deactivated but the amount cannot be refunded back. Kindly check the same.

However you can call *191# or 155223(toll free) in order to deactivate any VAS services activated on your number in future.

Kindly write back to us for further assistance.

I appreciate the trust you have shown on us and I would like to thank you for the same.

Fur any further queries, please feel free to contact us on non Tata Docomo phones on [protected] (toll free from TATA DOCOMO mobile phones only).

Assuring you of our best services at all times.

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coolcatsmart
, CN
Jul 21, 2009 1:23 pm EDT
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Sir, i puchased a sim(docomo) from a retail outlet in rourkela, and then got activated, then asked the retailer to provide me a SMS pack of rupees 30, which was activated too, and i got an sms for the same in my mobile, but the problem remains still that i am not able to get my balance of my sms, then i asked the retailer about it but he just told me to talk to the customer care of tatadocomo in no [protected], i gave a call and the customer care person told me to write" BAL" from my mobile to 121 and send, but i got a sms from docomo people that you have ... balance in your account but then there was no sign of any information of sms balance(for which i am trying to find out)
Secondly, whenever i send a sms to Australia, the amount of rupees 5 is detucted from my main balance whereas it should be deducted from my sms pack as it is being given by Airtel sms pack.
Thirdly, the signal of tatadocomo is so poor that it hardly connects any mobile, plz let me know some number by which i can know my sms balance.

My name is Prabha prasad, and my mobile no is [protected],

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mohanaaaa
, IN
Dec 11, 2014 12:34 pm EST

i am mohanraj, email id : mohangod@gmail.com. i have purchased two tata docomo new sim card three days back. the numbers are [protected] and [protected], but not activated still now. kindly activate

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krishna kant88
, IN
Jul 02, 2011 9:04 am EDT

sir,
i want to be a pukno. of tatadocomo sim.

U
U
Uuganaa
, MN
Mar 28, 2013 10:23 am EDT

Hello i received sms from +[protected] number 10:[protected].this sms about NESTLE PROMO You won £ 710.000 in the Nestle Food draw. Get back for claims:nseprdept@live.com or +[protected].First i didnt believe this sms. My phone number +[protected] and my name is Uuganbaatar from Mongolia, Ulaanbaatar
Thanks and Regards

P
P
pushkar135
, IN
Jan 12, 2013 3:05 pm EST
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Same problem like the above people. Some services is activated in my account costing me 30 rs. Kindly return my balance as soon as possible. My docomo number is [protected].

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Ridhi
, IN
Jun 14, 2011 5:28 pm EDT
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i have been activated for attractive models service on my tatadocomo number and without any notice or without my asking for it kindly unsub the same from my no. my no. is +[protected]

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7:11 am EDT
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Tata Docomo number portability promises and service quality

Hi
I was with Vodafone for almost 6 years and when number portability came to existance in INdia, I decided to try the tata docomo service. I was having ISD facility with Vodafone account(without any deposit) and when I was porting my number to Tata Docomo, the only condition I gave them is, I want an ISD connection without any deposit. The executives from Tata Docomo office(Not any agents) promised me that it will be done without any deposit. My number is now ported to Tata Docomo only to find
(i) No ISD Connectivity -->Now the call center executive is asking me to deposit Rs:2000 to get ISD Connection
(ii) Very poor Signal --> Most of the areas, the signal strength is very bad
(iii) A Pathetic Customer Service --> I have seen very nice ads about Tata Docomo service, but I those are good in ads only. Reality is exact opposite

And today morning when I woke up, I find my services are deactivated stating there is bill pending in my old Vodafone account. I have cleared all the dues in time, and when I contacted Tata Docomo service center, they are asking me to contact Vodafone Customer Care(It happens only in India... :) )

So this is a warning to all the ones who are planning to port the numbers to Tata Docomo. Enjoy their ads in the TV but dont go by the ads to take any decision. I will be porting my number back to Vodafone or Airtel after 90 days(These is a minimum 90 days lock in period for number portability).

Jay

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rejireejan
, IN
Jun 03, 2011 5:46 pm EDT

my number8807461620 name reji my address is currect ?

vodafoneindia
vodafoneindia
, IN
Apr 27, 2011 9:01 am EDT

Hello Jay,

Thanks for writing in. We would like to get in touch with you regarding your concern. Please share your contact details at http://bit.ly/hpPiex We'd be happy to help!

Regards,
Vodafone Customer Care

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5:39 pm EDT
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Tata Docomo free minit tata to tata all

my name is Vikrant Thhanage my mobail no is [protected] maine may 2010 me 94 /- Rs ka recharg kiya tha jisme muze 277 /- all tata no. free minit mile. lekin es mounth wo Bal. mere acount pe nahi aaya. cutmer care ko call kiya to unhone bataya ki aapko 12 ghante ke Aunder Bal. mil jayega lekin Abtak nahi mila to Aap jaldi se mera Bal. mere no. par bhej do Thanks

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Tata Docomo services barred for 12 days for mnp number

After long time association with Airtel service provider for Seven years, I moved to DoCoMo assuming of better services, it’s a blunder I ever did in my life.

My DoCoMo connection was activated on 4th FEB-2011. I’ve cleared my donor service provider’s bill, namely Airtel on 28 FEB-2011 bearing the bill no:34-[protected] In Airtel outlet, Cunningham road, Bangalore.

On 2nd-MARCH-2011, my out-going services were barred for the reason: Not paying my Airtel bill. Spoke to customer care at 8:30 AM and given all the payment details of my previous bills and was promised to active my service by 12 noon. Service was not activated. Called customer care at 2 PM and followed up once again. At last my outgoing service was activated at 3 PM.

Again on 9th-MARCH-2011, I started my day with all my services barred(Incoming & Outgoing). Called Customer care, once again and the same reason was repeated: services were barred for the reason not paying my Airtel bill. What is DoCoMo doing from not updating my details? Spoke to all the agents and Team-Leads from the customer care namely: Fazil, Archana, Nirmal, Arun, Nodal office guy named Suresh. All of them were good at giving reasons of Airtel disconnected my service, but when I spoke to Airtel Customer care: They’ve clearly updated and stated that there is no existing balance to be paid on this number and the customer had switched over to TATA DoCoMo.

Complaint no : [protected]
Date raised : 2/March/2011

Will you please let me know who is the culprit here?
Who is being put into trouble?
Who did the mistake?
Who is suffering?

It’s all ME who switched over from Airtel and joined DoCoMo.

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dashpande
, IN
May 23, 2011 3:41 pm EDT

Hi i am from karanataka i am using tatadocomo sim for last 3month let you tell about his company they send flash message to they customer like OK to active this service so and so even you cancel it they active automatically any service. if some one check they balance they get to know. if some one not they loose they balance just think about for example they got 1million customer and they automatically active any service of rupees 30 to 2 crore customer 1 crore customer don't know they loss 30 of they balance, and the next 1 crore customer they know and they complaint? In that 1 crore 50 lack customer get they balance back and another 50 lack they put busy for 24 hours so think here how many rupees does they get of doing this.?
This is a example but company get more than this they do every month to there customer like this only

this is a very big issue people are losing there money government should take action of such company and tata docomo is one of the fraud company

please vote if you feel right

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NRI12
, IN
Mar 25, 2011 9:04 am EDT

SCAMMING MONEY, SCAM, BAD SERVICE
Tata Docomo is a fraud company. I have been using their SIM card since last four months and now during my visit back out of country, did not use for 2-3 weeks, All the balance drained. Again I recharged couple of 100 Rs, but to no avail, It did not appear and phone is still blocked, . Talked to dealer, customer service, they have no clues.

Beware TATA DOCOMO is scamming your money and recharge, it is very dangerous company. Besides they are technically very bad and in most of Bangalore, their signal is very poor.

These frauds must be avoided by all means. They just believe in taking away your money. and your phone will be barred and amount will disappear. In a matter of day I lost much of money after coming back from overseas.

TATA DOCOMO IS A SCAM, IT SUCKS, FULL OF THIEVES.

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12:04 pm EST
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Tata Docomo other services

My name is Jai Vikamsey. I have taken this DOCOMO sim just 25 days ago. I am really pissed of. They cut 5 Rs. every day claming that I have activated Cricket alerts. When I called they didnt agree and told that this wont repeat. Today (11/03/2011) they deducted Rs. 30/- and activated personality pack. They are now not picking up the phone. I myself am a Company secretary, and can go ahead legally... I hope they act rationally. Otherwise I will have to take a stance.

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Tata Docomo amount deducted without activation

I have had a TATA DOCOMO pre-paid connection for over a year now, but never has such a thing ever happened. Just when I was thinking I had the best connection around, came this bomb!
I have been calling the TATA DOCOMO customer care from last three day continuously, but didn't get any kind of support.
I have not subscribed any kind of service from docomo like Cricket alerts, Shayari alerts, Joke alerts but still the money is deducted from my account. From last 3 days i am fighting to get my refund back but the executive are not giving good service, even some of them refuses to talk. 65 Rs. deducted without any kind of activation. The activation is at TATA DOCOMO's end not from my side. I have never seen this kind of bad service ever before.
Expect to get a feedback from your side or any kind of help.
TATA DOCOMO is good as long as nothing goes wrong with your connection. Once it does, though, Customer Service just refuses to take accountability for anything and asks the customers to bear the brunt even though its THEIR fault. Totally crappy! I will never, ever recommend TATA DOCOMO to ANYONE.

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Update by Sarang Belsare
Mar 30, 2011 1:06 pm EDT

Its useless to fight with the Docomo customer care they are crappy & hopeless people. They just believe in taking your money.

Update by Sarang Belsare
Mar 15, 2011 4:39 pm EDT

Totally crappy! I will never, ever recommend TATA DOCOMO to ANYONE.

Update by Sarang Belsare
Mar 11, 2011 11:01 am EST

One more bomb from your side personality pack 5Rs/5days. Shayari, Cricket, Jokes now it comes to personality. The total amount is now 75Rs. Daily one service is activated from your side, isn't it a very hopeless thing. Totally crappy. I have called your executives number of times but they told me the same thing that this service is activated from your end. But i don't have any kind of interest in these type of ugly things. Even i don't have time for these types of funny things. I have wasted many hours to talk with your executives but still i am not satisfied with service. Now its time to throwout the docomo from mobiles. You have activated 5 service till date but not ready to accept that it is from your end. Shayari -30Rs, Jokes -30Rs, Cricket - 2times - 5Rs i.e 10Rs. Now Personality pack - 5Rs. Total Rs. 75.

Update by Sarang Belsare
Mar 09, 2011 1:56 pm EST

After unsubscribing still the money for cricket alert is deducted from my account. Now the total amount will be 70 Rs till date. If it will happens again & again then i am going for the serious action.
My No. [protected]
Alt No. [protected]
sarangbelsare@gmail.com

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Sandy35
, IN
May 09, 2011 5:04 am EDT

@ TATA DOCOMO Your VAS Services activates itself and keep charge daily, You are Fu*ing your consumers without their knowledge.

Its not Keep it simple Silly You Must Change it to F*ck you Simple Silly.
I am getting F*ckd daily of Rs.1.50 even after complaining about it and requested to deactivate.When I ask at CC that the mode of activation of that Crappy General Jokes, they said "we Don't know that"..I will file a complaint to TRAI about this.

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NRI12
, IN
Mar 25, 2011 9:05 am EDT

SCAMMING MONEY, SCAM, BAD SERVICE
Tata Docomo is a fraud company. I have been using their SIM card since last four months and now during my visit back out of country, did not use for 2-3 weeks, All the balance drained. Again I recharged couple of 100 Rs, but to no avail, It did not appear and phone is still blocked, . Talked to dealer, customer service, they have no clues.

Beware TATA DOCOMO is scamming your money and recharge, it is very dangerous company. Besides they are technically very bad and in most of Bangalore, their signal is very poor.

These frauds must be avoided by all means. They just believe in taking away your money. and your phone will be barred and amount will disappear. In a matter of day I lost much of money after coming back from overseas.

TATA DOCOMO IS A SCAM, IT SUCKS, FULL OF THIEVES.

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12:33 pm EST
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Tata Docomo prepaid connection

Dear Sir,

I have been using the prepaid no. [protected], since last 6 months, got this connection from mobile store. this no. was succesfully recharged yesterday and worked till today afternoon 2.00. All of sudden sim card failure was displayed . whn contacted ur corporate office in kanpur, was directed to there branch office naveen market, kanpur.

REGRET to inform you further, NO action was taken there, i was once again asked to go to the cprporate office. when insisted to speak there, the personal called up. But MR Bhupendra singh(as told) even refused to speak and understand the customer greviance. SIMPLE reply was your no. is cancelled and can not be re alloted.

A company like TATA should not be appointing such indecent and careless personals at this level. i have 5 connections, fortunately only ONE is TATA. please do look into the case and allot me the same number., otherwise advise me never to opt TATA products in future. ANY formalities required can be provided all over again, but such kind of treatment is highly objectionable

regards,

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dvshetty
, IN
Jun 09, 2011 6:20 am EDT
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since 02/06/11 my handset stpoped working and they "say your complaint resolved soon. " what did they mean soon i dont know.
dvshetty
Phone : [protected]

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dvshetty
, IN
Jun 04, 2011 4:42 pm EDT
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Date:-04/06/2011
PURE HARASSMENT OF YOUR CUSTOMER CARE DEPT OF VASHI OFFICE (OPP VASHI RAILWAY STATION)
I wanted to discard My old telphone which has all old features, black and white model Nokia, and CDMA type . And hence bought a new GSM mobile NOKIA EXPRESS MUSIC TOUCH SREEN and applied to the CUSTOMER CARE TATA INDICOM to convert CDMA TO GSM and with NUBER PORTABILITY. My earlier no was [protected] and
this was converted to GSM TATA DOCOMO, for which I submitted 2no Photographs, address proof, ID proof and duly signed DOCOMO CONNECTION FORM duly signed.This all procedures were done in month of April 2011.(31st April 2011)
Against the above I recieved New SIM CARD of DOCOMO at Rs 19.00 and also SMS alert of actuation of sim in my old handset. and with Number Portability. I recharged for Rs 100.00 in between and my new set was working O.K.
All of a sudden on 02/06/2011 my hand set stopped working and says your sim card registration failed. I went personlly to above office CUSTOMER CARE DEPT OF VASHI OFFICE (OPP VASHI RAILWAY STATION) I had very disgusting, humilating experiance of people there. First day they asked me the persons name whom I had submitted the papers and documents. On Second day The representative says you did not submitted the papers here at all and hence your registration has failed.
Are you allowing people to get new connection and sim card with out documentaion, I think any tom, dick and harry can manage to get the new connection at DOCOMO.
how simply your representative says you havnt submitteed documents. He would have checked from were the new sim card has been issued . This details may be he is having with him in the records . He didnt have the courtesy to listen the problem of a customer. He dont want listen . He just saying you might have submitted papers some were else.
I have to resubmit the papers with photographs for no fault of me. Highly disgusting and humilating experience I had at your centre when all of them say that I have`nt submitted the papers. At least they would have courtesy of old cutomer of TATA INDICOM of same Phone number.
( I am a share holder of TTML holding 2000 nos shares.)
I feeling shame of holding such a portfolio, whose people doesnt know bussiness ethicks. In this competetive world, to establish in present era, Docomo has to be polite with customers I think.

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NRI12
, IN
Mar 25, 2011 9:06 am EDT

SCAMMING MONEY, SCAM, BAD SERVICE
Tata Docomo is a fraud company. I have been using their SIM card since last four months and now during my visit back out of country, did not use for 2-3 weeks, All the balance drained. Again I recharged couple of 100 Rs, but to no avail, It did not appear and phone is still blocked, . Talked to dealer, customer service, they have no clues.

Beware TATA DOCOMO is scamming your money and recharge, it is very dangerous company. Besides they are technically very bad and in most of Bangalore, their signal is very poor.

These frauds must be avoided by all means. They just believe in taking away your money. and your phone will be barred and amount will disappear. In a matter of day I lost much of money after coming back from overseas.

TATA DOCOMO IS A SCAM, IT SUCKS, FULL OF THIEVES.

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Tata Docomo pre-paid balance deducted

I have had a TATA DOCOMO pre-paid connection for over a year now, but never has such a thing ever happened. Just when I was thinking I had the best connection around, came this bomb!

I have been calling the TATA DOCOMO customer care since the 17th of November 2010, when my phone displayed the message 'Sim registration failed'. When my connection was restored, I discovered to my horror, that my account balance which was in excess of Rs. 230 + a Rs. 48 internet pack had been reduced to 0!

Suffice to say I have called at least 8 times since then, and have been disconnected 4 times yesterday alone, and spent well over 2 hours on the phone with the incompetent folks at TATA DOCOMO.

NOW, after 8 conversations, and a waste of so much time, I have been 'requested' to wait till Thursday, which is 3 days away! Why on Earth should I when I have been nothing but patient for the last 5 days?!

TATA DOCOMO is good as long as nothing goes wrong with your connection. Once it does, though, Customer Service just refuses to take accountability for anything and asks the customers to bear the brunt even though its THEIR fault. Totally crappy! I will never, ever recommend TATA DOCOMO to ANYONE.

They had a fan, and they've sucessfully managed to convert me to a hater. Well, congratulations and I hope they rot in hell!

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Update by ssmani26
Nov 28, 2010 4:34 am EST

Well, it looks like TATA DOCOMO is not only deficient in service, but also, the biggest liars on the face of this planet. FYI, it is now the 28th of November, and the deadline that YOU had given me for resolution of this issue is long past. So admit that your assurance was a lie, that nothing can be done about it, and prepare to hear back from my lawyer.

Update by ssmani26
Nov 25, 2010 4:41 am EST

Thanks. Please remember there was over Rs. 230 in currency _ Rs. 48 internet pack.

Update by ssmani26
Nov 24, 2010 7:02 am EST

Thanks. It has been 8 days and counting. How soon can I have it resolved?

Update by ssmani26
Nov 22, 2010 12:33 pm EST

My e-mail id is sangitasubramani@gmail.com and number is [protected]. I hope to receive a response asap.

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markandey kharwar
, IN
Mar 23, 2016 12:35 am EDT
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dear sir my name is markandey kharwar. my mobile no is [protected] (tata docomo) on the date of 20.03.2016 06:14 pm the our service provider company tata docomo is cheat with the money of rs 50/. i have a complaint the customer care but his not give me reply he says me this is the your foult but i have not activate any service . but he cheat with me he is says. and a totly froud. sir please help me .
markandey kharwar
[protected]

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markandey kharwar
, IN
Mar 23, 2016 12:36 am EDT
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dear sir my name is markandey kharwar. my mobile no is [protected] (tata docomo) on the date of 20.03.2016 06:14 pm the our service provider company tata docomo is cheat with the money of rs 50/. i have a complaint the customer care but his not give me reply he says me this is the your foult but i have not activate any service . but he cheat with me he is says. and a totly froud. sir please help me .
markandey kharwar
[protected]

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markandey kharwar
, IN
Mar 21, 2016 3:54 am EDT
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Dear sir my name is markandey kharwar my cell no is [protected] (tata docomo). On the date of 20.03.2016 my mobile balance is rs.50 but next i have check my balance but show balance is nill.I have complaint customer care executice and talk my problem but he says that this balance loss at the your part.One service activate on our mobile without my knowledge. But the company are cheat with me and no refund the my amount. Dear sir please help me .
Thanking you,
markandey kharwar
[protected] ( tata docomo)

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Priya M
, IN
Sep 16, 2011 8:06 am EDT

Hi i completely agree with u guys. Even 'm using TATA DOCOMO from past 2years at beginning it was really good but later its like hell. I had recharged my no. on 24th of Aug, 2011 just two days later they deducted Rs. 26/- from my account. I have been calling them from 26th Oct, 2011 till today that is 16th Sep, 2011 and still i have not got the refund. Seriously they should feel ashamed.

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NRI12
, IN
Mar 25, 2011 9:05 am EDT

SCAMMING MONEY, SCAM, BAD SERVICE
Tata Docomo is a fraud company. I have been using their SIM card since last four months and now during my visit back out of country, did not use for 2-3 weeks, All the balance drained. Again I recharged couple of 100 Rs, but to no avail, It did not appear and phone is still blocked, . Talked to dealer, customer service, they have no clues.

Beware TATA DOCOMO is scamming your money and recharge, it is very dangerous company. Besides they are technically very bad and in most of Bangalore, their signal is very poor.

These frauds must be avoided by all means. They just believe in taking away your money. and your phone will be barred and amount will disappear. In a matter of day I lost much of money after coming back from overseas.

TATA DOCOMO IS A SCAM, IT SUCKS, FULL OF THIEVES.

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Tata Docomo regarding friends n family members offer

I called the customer care to know whether i can use an STD docomo number under friends and family member offer. The guy said i can use any number of docomo network(STD/Local) but i can use only one number. So i tried to activate the offer my sending an SMS as "FF "[without quotes]. I have used the docomo number only in the SMS and i send it to the 121 as the customer care guy said. But i got the following strange reply "Sorry the SR cannot be raised for this profile". I didn't understand what they meant. Can any body from tata docomo help me?

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denish n dodhiyawala
, IN
Jan 20, 2012 12:57 pm EST
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Please To stop Horoscope Pack on my cell number Of [protected]. this pack is not activated by me and i want my deducted money back. I tried to stop this on customer service 121 last night, but no answered from you. so please take action now

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Naresh Kumar Vatsal
, IN
Jun 26, 2011 1:14 pm EDT

Dear Tata Docomo Team,

Pls see my below mails with your team and look how tata docomo team/staff cheated me. Nobody is ready to listen me and solve my problem.
After see below mails can anybody tel me know is this a system of docomo and who is responsible of this?
Naresh Kumar Vatsal
rbsnaresh@gmail.com
---------------------------------------------------------------------------------------------------------------------------------------------------------------
Hi Mani,

Thanks for your below mail.

Documents submitted: photo copy of passport, one photo, address proof tata docomo 3G billing copy, as asked by your tata docomo staffs.

Date and time of purchase the sim and submission the documents: 20th of June 2011.

Tata Docomo Office - Rampur Road - Moradabad 244001 (UP-west).
Mr. Nitin (Guy I purchase the SIM & submission documents and Rs 16800.00) Mobile No. is [protected] Mr. Sharad (I think cercle manager who also committed to activate my sim yesterday 100%, but now not answering) Mobile No. [protected].

I WANT TO GET ACTIVATE MY SIM IMMEDIATELY AS I AM LOSING MY BUSINESS MINUTE BY MINUTE AND TATA DOCOMO IS RESPONSIBLE FOR THIS. MY BUYERS ARE CALLING ME BUT MY NUMBER IS NOT ACTIVATED.
WHY I HAVE CHEATED BY TATA DOCOMO ?

Tata Docomo's staff has get their target to sale this connection in Rs 16800 and that’s all. Is this your policy and opinion to cheat the customers.

I also want to know why Nitin and Shard are not picking my phone now? and why are they not giving the receipt slip of my deposit Rs 16800 why why why ... ?

Best Regards,
Naresh Kumar Vatsal
Moradabad-244001-UP
[protected]

-----Original Message-----
From: listen@tatadocomo.com [mailto:listen@tatadocomo.com]
Sent: Sunday, June 26, 2011 4:06 PM
To: rbsnaresh@gmail.com
Subject: COMPLAINT - NEED TO SOLVE THE ISSUE ~~M4600775

Dear Mr. Vatsal,

Thank you for writing to us.

We are in receipt of your mail dated 26-Jun-2011; as regards new connection related issue for TATA DOCOMO number [protected].

In order to proceed with your complaint, we request you to kindly revert with the below details to assist you better.

1 Documents that you submitted,
2 Date and time of submission of document,
3 Details of the retailer along with his mobile number.

Please write to us listen@tatadocomo.com for any clarification or visit us at our website www.tatadocomo.com.

Assuring you of our best services at all times.

Warm Regards,
Mani
TATA DOCOMO

Visit us at www.tatadocomo.com for latest offerings.

DISCLAIMER AND CONFIDENTIALITY NOTE:
The electronic communication and its contents are confidential, non-public and privileged information and are intended solely for the addressee. If you have received this electronic communication in error, please advise the sender immediately, and delete it from your system (if permitted by law). Access to this communication by anyone else is unauthorized. Any printing, copying, distribution or any other usage of this communication beyond the original addressee is not permissible, and may be unlawful. The opinions expressed here are those of the sender, and do not necessarily reflect the opinion of Tata Teleservices Limited. Tata Teleservices Limited does not warrant the accuracy, completeness or correctness of any information herein or the appropriateness of any content. This communication is for informational purposes only.

************************************************************************

-----Original Message-----
From: rbsnaresh@gmail.com
Sent: [protected]:03:03.0
To : listen.rom@tatadocomo.com
Cc: listen@tatadocomo.com
Subject: COMPLAINT - NEED TO SOLVE THE ISSUE ~~M4600775
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________

Dear Sir,

I am old customer of Tata Docomo using higher plan of 3G dongle and paying good amount to Docomo even in advance.

Last week I had purchased a post paid connection [protected] from your Tata Docomo office Moradabad - UP-west with prepaid high amount and formalities done same time. I have advised by docomo staff this will be activate by next days, I have called to them more than 100 times for request to activate my connection but they are not listening me and now they are not picking my calls. After that I called to your circle manager Mr Sharad Kumar but not picking the phone, after that I requested via sms and they committed to solve the issue but no result.

I have purchased this connection in emergency and I have also give this number to my buyers and they are calling me but number not activated, I am losing my business minute by minute. Really I am very disappointed with your services and wrong statement.

I am very disappointed and mental tension, pls advise what should I do.
Nobody is ready to listen my and solve my problem. This is really bad to Docomo's customers. I will show you quality of services to media, go with complaint and your cheating system to customers to show Board of Directors - Tata Docomo and may suit the file in consumer court on Monday.

Best Regards,

Customer - Tata Docomo

Naresh Kumar Vatsal

[protected]

Moradabad - UP - India

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NRI12
, IN
Mar 25, 2011 9:09 am EDT

TATA DOCOMO, THIEVES AND PICK POCKETERS- NO DIFFERENCE.

SCAMMING MONEY, SCAM, BAD SERVICE
Tata Docomo is a fraud company. I have been using their SIM card since last four months and now during my visit back out of country, did not use for 2-3 weeks, All the balance drained. Again I recharged couple of 100 Rs, but to no avail, It did not appear and phone is still blocked, . Talked to dealer, customer service, they have no clues.

Beware TATA DOCOMO is scamming your money and recharge, it is very dangerous company. Besides they are technically very bad and in most of Bangalore, their signal is very poor.

These frauds must be avoided by all means. They just believe in taking away your money. and your phone will be barred and amount will disappear. In a matter of day I lost much of money after coming back from overseas.

TATA DOCOMO IS A SCAM, IT SUCKS, FULL OF THIEVES.

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Tata Docomo sim activation

Sir,

I purchased tata docomo postpaid sim card about 5 days ago and till now i am waiting for activation.

SIM NUMBER-
[protected]
Name- Sidaiyah V.R.
Bangalore

Please resole the issue at earliest.

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Rakesh Kumar Rouniyar
, NP
Oct 31, 2014 7:47 am EDT

Hi I bought a new sim card a couple of days back but it is still not activated. My number is [protected].

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savikanth
, IN
Sep 10, 2011 5:06 pm EDT

i have purchased docomo sim card but it is not activated my number is [protected]

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kprahalladq
, IN
Dec 21, 2010 6:05 am EST

i have purchase a docomo sim card on august. But upto now my sim card was not activated. My number is [protected]. Their people sold the sim card worth of 25/-. Why they are making people fools. Don't purchase this kind of sim card.

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nilesh kulsange
, IN
Dec 09, 2010 1:53 pm EST

Respected sir/madam
my self nilesh bandupant kulsange. from yavatmal (vidharbha) maharastra pin code 445001 mobile no [protected]
i am facing lot's of problem from your side.just because of your trustful brand name i am changing my cell no .
i take your tata docomo sim card before 1 month and submitted all the document as well as complited all the formality.after8days your number start that time iam wating long time...
your tata asm mr amol again block my number after 1month..again he ask me about document, this time i also again submited aal my document and complited all the formality yesterday dated 8/12/2010...11am in the morning but i am not getting result till time ...i am in the hospital, i am far away from my home.

sir plz tell me guidge me what can i do? shall i trust on your brand name called Tata Docomo
plz start my service as early as possible...i dont have any another no plz waiting for your reply

thanku
nilesh kulsange7276236999

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Tata Docomo - sim rejected

When ever i am inserting my docomo sim a message is displayed "sim card is rejected" my no is [protected]

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Tata Docomo activation problem

hi
this is purushothama working for DRDO at C.V.Raman nagar Bangalore i had taken a post paid connection from TATA Docomo company through their channel partner by name Serco on 28/06/2010.this is becouse they forced me take the sim by showing so many options. for which i have paid Rs. 300 as initial deposit to the person who as come for verification through the company by Serco, the bill number is 008582.After that till today i am calling the customer care people to activate the card but nobody is responding for the same. they are telling they are not responsible for the cause.Please help me to either to activate my sim or to refund my money back.thanking you

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JAVEED HUSSAIN
, IN
Apr 26, 2011 7:52 am EDT

I am also facing the same issue. It has been 3 days that the SIM has been provided but no one is bothered to activate the SIM. When i contact the dealer, she is showing me that the SIM Card has been activated already and he asked me to check the status. But when i insert that SIM card, its showing as INVALID SIM. Later on, he is not picking up my call. I am hightly disappointed with the DOCOMO Service.

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NSR Shridhar
, IN
Jul 25, 2010 11:05 pm EDT

I too am facing the same issue. It has been more than 10 days that the SIM has been provided but no one is bothered to activate the SIM.

Either activate the SIM or Return the money back. BTW whenever you call their CC, there is no help even after telling them that i am a TATA employee, so i can imagine what would it be like for others.

Thanks,
Shridhar.

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Tata Docomo Sim locked and puk blocked

I locked the Tata Docomo SIM card in my motorola mobile by going to the "Lock SIM" option of Security Settings. But after giving the right PUK 10 times, 10 attemps were shown and the SIM got blocked. I cannot open the SIM.

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Mohammad SHAHBAZ
, US
Aug 09, 2019 1:08 pm EDT

Give me puk of +[protected]

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Ganapathi Kuppa
, IN
Jul 11, 2019 8:57 am EDT
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Dear, Sir/madam

I am requesting for you my sim is PUK pin blocked, please you have to provide that PUK number

My Number [protected]

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Nagamani
, IN
Jul 07, 2019 9:26 am EDT

Please dear Tata Docomo I mistakenly blocked my sim please send me my puk code for [protected]

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Pankaj Naru
, US
Jun 02, 2019 2:36 am EDT

Hi.
My number is puk Lock. My number [protected]

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Krishnakumar B S
, US
Mar 29, 2019 2:33 pm EDT

Dear sir,

My sim card is blocked due to enter wrong pin sim card is asking puk code please share my puk code
Mobile number: [protected]

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Gaurav chaudhari
, IN
Feb 09, 2019 12:37 am EST
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Hi i am gaurav.c
Plz give me puk number for [protected]

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Đeepanshu Mehra
, US
Jan 30, 2019 4:44 am EST

Plz [protected] tatadocomo puk code?

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kunaljain90
, US
Jan 16, 2019 7:18 am EST

Hi,
My sim card is locked and is asking for PUK code. Can you get me PUK code for [protected]. Thanks.

R
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rainbow digitals
, IN
Jan 08, 2019 7:49 am EST
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hi,
request you please provie my puk code for num:[protected]

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Mitesh Mishra
, US
Dec 30, 2018 5:29 am EST

[protected] Tata DOCOMO
Need PUK code. Help me out

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Tata Docomo collections notice

I am having serious grievances against TATA DOCOMO for sending the Legal notice to me. My numbers are [protected] & [protected]

I am ready to pay the charges if any fault of mine and I were used the connections I have stopped using even after you have granted me three months rental waiver
The problem starts

The number I have taken from TATA DOCOMO the same were cancelled after three days of the connections and the same was communicated to DOCOMO that the problem is faced in the network so I am not interested in the connection and DOCOMO has promised that with in 15 days we are fixing the tower in your area but I insisted to cancel the numbers and stopped using the numbers from that day itself and informed the company for the same for the dis-connection of the number and surrender of the SIM but the person informed that your numbers will be cancelled and have the SIMS with you automatically your numbers will stop working after that the number is not utilized by me. And after 3-4 days recd a call from DOCOMO in that call AVINASH from TATA DOCOMO insisted me that to continue with DOCOMO for next three months and your rental is waived for the next three months on both the numbers so on the request I thought that might the problem will be resolved but not started using the numbers again the bill is generated and since that time I am in touch with DOCOMO for the cancellation of numbers and nobody from the company is reverting directly to me and but sending the NOTICES to me

This is total failure of TATA-DOCOMO system and I am not responsible for the whole first of all check your records and then send a notice in each of my call I am constantly telling to all the DOCOMO Guys that I want to make a compliant in TRAI but nobody provided the numbers for the complaints and grievance in Feb 2010 I had talked to a lady in the nodal office and she also not informed the TRAI NUMBERS and compelled me that with in 20 minutes I am calling you back in 20 minuets but no call was recd till date and today I found your notice

Explained me that to deposit the charges pending and these things are mentally harassing me I need a proper investigation in this case show me all details
I am again confirming that I am ready to pay all the charges but I need a concrete solution of my problem that Customer is nothing in front of a company and kindly inform the rights of a customer from your companies point of View and from Government of India point of view and I want to take TRAI view also is DOCOMO can compel any customer for paying any type of company made dues just like we are living the world of EAST India Company now a days the same role is played by DOCOMO what a sense & Level of customer satisfaction TATA is having

I have a faith in TATA DOCOMO that’s why the problem occurred to me again & again if DOCOMO have taken an initiative then can be avoided

No documentary evidences are hidden from my side but all facts are hidden from TATA DOCOMO and this is condition where a dispute raised and upon asked again & again TATA DOCOMO not informed me about the way out to make a complaint in TRAI this is an act of information hiding.

I had tried to talk with the advocate who has supplied me this letter Ashish Agarwal he had also given me a number of some person called Shailendra and he also not talked to me on 2/3/10 and replied that “AAP SE JO BANE WO APP KARO” number of Shailendra is given to me is [protected] If DOCOMO does not want to listen to Voice of the customer then I must say that BAN is to be imposed on the companies like TATA DOCOMO to do further business in INDIA this is a responsibility of Indian Government to impose BAN.
If Company is not aware how make customer listen then these type of companies BANNED in world doing a wrong businesses across globe
Ashutosh Mehta

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Tata Docomo outgoing sms problem since 6 days

WORST CUSTOMER SERVICE EVER::

Team,

Sorry to write such subject line however it does reflect exactly how my situation is.

I'm very sad customer of TATA DOCOMO, with number-[protected]. facing OUTGOING SMS PROBLEM since very 2nd day.

Below is the series of complaints for the same issue & TILL DATE have spoke to number of agents & TLs but NO RESOLUTION IS GIVEN.
NWK [protected] - Taken on 9th December (2nd Day) - WITH NO RESOLUTION & 2 DAYS TAT
NWK [protected] - Taken on 11th With some stupid reasons & again 2 days TAT
NWK [protected]- Taken on 13th due to idiotic words from Tech.Team which doesn't help me at all in my problem- & again 2 days TAT
NWK [protected]- on 14th Finally after speaking with TL-NAVEEN AHUJA- that he'lll make sure it'll solved. but again FRUSTETINGLY is NOT SOLVED & again 24hr TAT
FINALLY Today i spoke with Mr. LILADHAR MULE (Team leader as he said) & He again gave me TAT of 24Hrs. I Urge you to please go through all the call logs(Wrapup)

& SRs... & THINK how stupid people i've been dealing till now...

I'm surrendering the card with all due respect to the name of TATA & with Foolish agents & TECH. TEAM people who dont understand what issue is & what resolution should be.

GIVE SOLUTION In A DAY OR LET ME KNOW THE PROCEDURE TO RETURN THE CARD in next 48 HRS.

Complaint registered apart from the helpline --> http://www.consumercomplaints.in/complaints/tata-docomo-sim-card-c305293.html

--
Regards...
Ashutosh S. Dixit
AN UNSATISFIED CUSTOMER !

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ARAVIND2583
, IN
May 10, 2018 1:48 am EDT
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Hi Team,

Unable to send the SMS from last 30 days onwords
Please do the needful

Regards
Aravind

A
A
ARAVIND2583
, IN
May 10, 2018 1:49 am EDT
Verified customer This comment was posted by a verified customer. Learn more

immediate action required please, else ill change the network

A
A
ARAVIND2583
, IN
May 10, 2018 1:50 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi Team,

Facing Serious Issue wid these Problem

Regards
Aravind
[protected]

G
G
guest123321
, US
Mar 04, 2018 11:48 pm EST

Hi the sms is not sending for me in docomo, saying that "No Network support for messages. Contact your service provider"

R
R
riya saha
, IN
May 29, 2014 6:19 am EDT

hello i am unable to send messge on a particular number.that is [protected]. when i send message then it shows SMS BARRED. i dont know the reason.. it happened from today morning.. can u help me as early as possible?its very urgent.

regards
riya saha
[protected]

C
C
chitrang
, IN
Aug 18, 2012 2:00 am EDT
Verified customer This comment was posted by a verified customer. Learn more

i m very unsatisfied from ur services
i was activated message voucher but when i send message
Hi! you have sent 5 sms today
this sms come to me
what is this?
is it?
then why you provide us sms tariff services
please help me out
[protected]
an unsatisfied customer

P
P
Pratik18
, IN
Jun 01, 2011 12:08 pm EDT

I'm very sad customer of TATA DOCOMO, with number-[protected], [protected]. facing OUTGOING SMS PROBLEM since very 7nd day.

N
N
NRI12
, IN
Mar 25, 2011 9:08 am EDT

SCAMMING MONEY, SCAM, BAD SERVICE
Tata Docomo is a fraud company. I have been using their SIM card since last four months and now during my visit back out of country, did not use for 2-3 weeks, All the balance drained. Again I recharged couple of 100 Rs, but to no avail, It did not appear and phone is still blocked, . Talked to dealer, customer service, they have no clues.

Beware TATA DOCOMO is scamming your money and recharge, it is very dangerous company. Besides they are technically very bad and in most of Bangalore, their signal is very poor.

These frauds must be avoided by all means. They just believe in taking away your money. and your phone will be barred and amount will disappear. In a matter of day I lost much of money after coming back from overseas.

TATA DOCOMO IS A SCAM, IT SUCKS, FULL OF THIEVES.

ComplaintsBoard
Y
3:10 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Tata Docomo problem with incoming and out going calls

I am a docomo user from Tadepalligudem, nearEluru, west godavari dist, Andhra Pradesh.
I have a problem with the network. Initially i thought it was phone compliant, but after changing the sim into 3 phones the problem repeats My incoming or outgoing calls last for just few secs(2-5 secs), I even cant hear the voice, but i get msgs and i can send too. Its happening from 3 days and i am losing my patience as from 3 days i am there without communication, when does the network gets rectified?
I have called customer care twice and there was no proper solution!
Hope it gets rectified or tata is going to loose a lot of customers...

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sauravpuri
, IN
Jun 05, 2010 8:44 am EDT

hello my ph no is [protected]
i want to aware about ur gprs service
before many days i activated a gprs pack but balance also reduced include pack charges.i have complated about this information ur customer care but they are so rude and no response about my problem plzzzzz reply.

thanks

ComplaintsBoard
K
1:11 am EST
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Tata Docomo barred outgoing calls without any intimation

Subject : Complaint Against your Mr. Amit pandey, Area manager ( Tata Docomo) posted at your Nagpur office.
Ref:. Prepaid Tata Docomo Mobile No. [protected] Sr. No. [protected], Application form No. 9R10907000253305
Dear Sir,
I would like to bring in your kind notice as per under mentioned to take strong disciplinary action against Your Mr. Amit pandey, Area manager ( Tata Docomo) posted at your Nagpur office.
That I, K. K. Kesarwani, a central Government’s employee, working under Government of India, Ministry of Commerce & Industries, Petroleum & Explosives safety Organisation ( Department of Explosives) Nagpur., presently residing in a Central Government residential Colony allotted by the Government of India, at Type II, Qtr. No. 87, Bunglow no. 17, CPWD Colony, North Telankhedi Road, Civil Lines, Nagpur – 440001 (MH).

That I got a new prepaid connection of Tata Docomo on 09/09/2009 ( Mobile Number : [protected] ) from your retailer M/S. Vidyarthi Pustak Bhandar, Behind Veterinary College, Seminary Hills, Nagpur (MH) and submitted all the required documents of residence proof as well photo Identity proof (copy enclosed) as asked by the said retailer, with my duly filed application for new Tata Docomo connection.
I got my prepaid connection activated next day from the date of my application, but I am very sorry to write to you that suddenly just after 2 – 3 days from the date of activation of my connection, outgoing services of my mobile No. [protected] has been barred from your end without giving any intimation to me as well without hearing my version.
When I contacted to retailer for asking about reason for getting barred of my outgoing calls, he said that company has rejected all the documents submitted by me in support of Photo Identity and residence proof.
When I asked the said retailer that I want to talk with any senior responsible person of Tata Docomo company to know the ground of rejection of my documents, he gave me few numbers of Mr. Amit Mandogade and Mr. Pranav of M/s. Shantikunj Agency ( Agency Code No. is [protected]) beside number of Mr. Amit Pandey ( Area Manager) of Tata Docomo.
I have called number of times to Mr. Amit Mandogade and Mr. Pranav of M/s. Shantikunj Agency ( Agency Code No. is [protected]) on mobile number [protected] and have made so many request them to resume out going services of my mobile, but they did not take any action against my request.
At last I tried to call Mr. Amit Pandey ( Area Manager) of Tata Docomo on his mobile number [protected], most of time his mobile was switch off, but once when he received my call and when I described my problem before him, he started shouting on me that “ how dare you to call me” and “who the bloody ### gave you my number tell me his name I will terminate his agency.” Beside this he said so many other things, as wordings used by Mr. Amit Pandy can’t be written here.

As concerned to documents related to my photo ID and residence proof, I have under mentioned documents with me.
1. Driving License issued by the “Kanpur RTO Department.”
2. Voter ID Card issued by Election Commission
3. Bank Pass Book
4. Photo ID card issued by the Central Government’s Department
5. Electricity Bill
6. PAN CARD
7. Residential Quarter allotment letter in CPWD Colony issued by Government of India
8. Address Verification letter issued by the Central Government’s Department.

But Mr. Amit Pandey refused to accept any of the document out of above mentioned and said that he will not accept any document other than Driving License issued by the “Nagpur RTO Department only.”
I really could not understand the reason why he started abusing to me.
I would like to know whether company has recruited Mr. Amit Pandey to hear and to resolve problems of subscribers/customers or to insult of society’s sincere and responsible persons like me.
This is to inform you that abusing me by your Mr. Amit Pandey comes under the definition of “defamation”
Now I don’t have any interest to get restoration of your Tata Docomo services on my mobile No. [protected].

You are requested to take a strong disciplinary action against Mr. Amit pandey and to ask him to express his written apologies to me for his behavior within seven days else, I will have no option but to file a defamation suit before the law of court against Mr. Amit Pandey as well against Tata Docomo Company.
Thanking You.
Yours Sincerely

K. K. Kesarwani
R/O, Type II, Qtr. No. 87,
Bunglow no. 17, CPWD Colony
North Telankhedi Road,
Civil Lines
Nagpur – 440001 (MH)
Phone : [protected]

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NRI12
, IN
Mar 25, 2011 9:08 am EDT

THEY ARE BIG THIEVES AND PICK POCKETERS.

SCAMMING MONEY, SCAM, BAD SERVICE
Tata Docomo is a fraud company. I have been using their SIM card since last four months and now during my visit back out of country, did not use for 2-3 weeks, All the balance drained. Again I recharged couple of 100 Rs, but to no avail, It did not appear and phone is still blocked, . Talked to dealer, customer service, they have no clues.

Beware TATA DOCOMO is scamming your money and recharge, it is very dangerous company. Besides they are technically very bad and in most of Bangalore, their signal is very poor.

These frauds must be avoided by all means. They just believe in taking away your money. and your phone will be barred and amount will disappear. In a matter of day I lost much of money after coming back from overseas.

TATA DOCOMO IS A SCAM, IT SUCKS, FULL OF THIEVES.

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