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1.1 844 Reviews

TapJoy Complaints Summary

23 Resolved
821 Unresolved
Our verdict: If considering services from TapJoy with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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TapJoy reviews & complaints 844

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Newest TapJoy reviews & complaints

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E
3:02 pm EDT
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TapJoy covet diamonds - £5 coral offer

A few days ago whilst Tapjoy was offering double diamonds I complwted the coral offer, creating a new account, depositing £5 and betting. Since then I have submitted three support tickets and sent over screenshots however I received only the automated responses to my email adress [protected]@Gmail.com. I purchased this offer in order to complete specific challenges I have now missed which is very frustrating. I would appreciate a response and the 23, 384 diamonds owed as soon as possible.

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1:24 pm EDT

TapJoy tapjoy free diamonds

Hello for the past 72 hours I have not been able to earn free diamonds for Design Home game I I keep getting a notice saying something went wrong we've been notified about this issue will take a look at it shortly well it's been 72 hours can you please tell me why I'm keep getting that messages on my game this is my favorite game I have paid at least $20 to $30 buying diamonds I was trying to earn free diamonds I was able to do it before and now I'm getting that message please get back to me soon Thank you and God bless.
Sincerely
Mrs.Gay K McCauley

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Martyna Kennedy
, US
Oct 19, 2018 9:15 am EDT

Disgraceful how they treat their customer. They have useless support, but i already lost enough money to start lawsuit against them. I will also let everyone know that they should stay away from tapjoy.

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Benny daley
, GB
Jan 09, 2018 6:04 pm EST
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I have recently been suspended from tsp joy because I wanted my gold owed to me so after emailing several times I get a disgraced note I want my gold you [censor]. Your useless theiving people an im certainly not the only one either .

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Meeta Wilson
, US
Nov 11, 2017 12:47 pm EST

Same here.. They aren't even answering emails. I've been spending money also..so not fair.

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A
9:56 am EDT

TapJoy covet fashion offer for uncredit ratings for £1

Tried doing an offer called uk credit ratings for £1 for double diamonds but was not rewarded and tried contacting tap joy over it but was not responded to other than the usual automated response asking for proof of completed offer including the proof that the money had been taken from my bank account and tap joy haven't responded or paid out the reward but the tap joy app won't let me report my offers that have been completed but had expired with no rewards being paid out

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4:30 am EDT
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TapJoy tapjoy diamonds rewards for covet fashion

Tapjoy Request [Case [protected]]- [Web game] Bubble Shooter HD - Reac: ref:_00D30pf03._5001B12DQdF:ref
award 439 given 406

Tapjoy Request [Case [protected]]- Complete the Guess the Country': ref:_00D30pf03._5001B12DYBs:ref
Award 292 given 270

Tapjoy Request [Case [protected]]- Spot the difference! : ref:_00D30pf03._5001B12DQcC:ref

Award 248 given 230

Tapjoy Request [Case [protected]]- Complete the State Trees Quiz : ref:_00D30pf03._5001B12DYBY:ref

Award 292 given 270

Tapjoy Request [Case [protected]]- Take the Marvel Super Hero Quiz! : ref:_00D30pf03._5001B12DYCM:ref

Award 131 given 121

Tapjoy Request [Case [protected]]- Complete the "Which DC Superhe: ref:_00D30pf03._5001B12DYC7:ref

Award 146 given 135

Tapjoy Request [Case [protected]]- Complete the New York Skyscrapers Q: ref:_00D30pf03._5001B12GfVU:ref

Award 514 given 476
What award should be 2062 what was received 1908
Difference 154

Plus other rewards never given around 1000+

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4:08 am EDT

TapJoy rewards not received, no response from support after over a month

I completed several offers in the mobile game "Walking Dead: Road to Survival" which I spent a lot of time on, almost an entire day, with the promise of rewards of around 2000 "coins" in game currency.
After waiting 2 days as instructed for my rewards, I contacted support to let them know I hadn't received them. They asked for screenshots, which I sent, then I have had no response since then. This was over a month ago and I have sent 2 emails to chase with zero response.
Support for the game itself have said they cannot help and that Tapjoy need to sort it out for me.

Please respond to remedy this ASAP

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Aaliyah Frostcaller
, US
Oct 26, 2018 1:50 am EDT

Wow same for me

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Tiffany May Van Lengen
, US
Jun 13, 2018 6:34 pm EDT

Well, I'm with you. Ive had these issues with them consistantly. May as well kiss it goodbye. Tapjoy has no care for customer issues for they make it almost imposdibke to contact them.

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10:40 pm EDT
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TapJoy avakin life offer :battle camp

Please help me get my reward coins.i've sent 2 screenshots of proof of completing BattleCamp rewards today and i have not gotten my reward.I am so frustrated rightnow and upset!I have tried and tried and i have done the reward offers many of times and this is the first time i feel so angry about not recievi g my rewards because i have put alot of time in recieving it and now i get auto reply complaint but no help with getting my rewards for my Battle Camp reward.

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8:25 pm EDT

TapJoy covet diamonds

Almost 2 months ago i signed up for Disney through Covet for 10146 diamonds. i have received the movies..i still have not d my diamonds. this is the 2nd complaint to you all..but ive complained to several different platforms. No1 has replied. i wantmy diamonds please. i sgouldnt have to go thru this. i completed my part of the deal. you need to complete yours. this is bad business.

thanks

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3:42 pm EDT

TapJoy covet fashion diamonds earned

I did an offer on Covet Fashion game to purchase a variety from Gillette products as low as $10 and earn 18, 390 diamonds, from Tapjoy.
I purchased the razors and did not receive my diamonds. When I clicked on the page that told me to report it to Tapjoy, it said the offer was not found. I have a picture of the offer and of my order confirmation as well. I have attached these photos for viewing. Thank you

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3:53 am EDT

TapJoy avakin coin delivery failure. tapjoy.

I downloaded this game, made it to level 20, and didn't receive my coins. Which is weird, because I helped my friend get to level 20 on this exact offer (league of angels: reach level 20), and she got her coins right away. I even waited the whole 24 hours - please resolve this issue. 9070 coins should be in my game right now. As if that isn't bad enough - their app conviently doesn't accept any sort of complaint.

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3:05 am EDT
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TapJoy home desing / reach level 12 in battle camp : ref:_00d30pf03._5001b12ftkf:ref

I have the Design Home application on my smartphone, and I have completed this task [Case [protected]]- Reach Level 12 in Battle Camp : ref:_00D30pf03._5001B12FTKF:re, but the this reward never show up in my app.
I can't tell you how frustrating this is. Although I have sent the screenshot proff of the app running on my device, I didn’t receive my reward ! I have Open this case since August 30. Can you help me please ?
Thank you in advance for your prompt attention to these matter.
best regards
Maria Coutinho (d.machado.[protected]@gmail.com)

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2:21 pm EDT
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TapJoy covet fashion diamonds

I have two issues I've been waiting for a response for over a week with no reply [protected]@gmail.com.

One of them is to do with an offer with tails.com we're I had to sign to the offer of £1 which I did and sent screen shots of proof.

The other one is Apple music app which I downloaded signed up to the three month offer as requested. Have screen shots of proof as well.

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8:11 am EDT

TapJoy have not received my diamonds.

I been playing design homes for some time now.. I downloaded and ran a app called shop hollar.. I spent over ten dollars and still haven't gotten my diamonds..i sent the order number and the tracking number via screen shots... What happened...the date of the order Aug. 26.2018 i have my attach proof of purchase..please look into the matter and check it out please...

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2:42 pm EDT
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TapJoy gold not delivered on william hill deal

I play kill shot virus and clicked the link that would give me 1008 gold for a £10 William hill bet. I deposited my £10 and went on to bet it. After waiting for the gold to arrive I clicked on the link for missing gold and I submitted a request. I was told that I qualify and will receive them. I still haven't but cannot seem to contact anyone that can help? You can only submit a form once. I now feel I have been scammed. No gold for my game and a wild goose chase if a complaints system.
ref:_00D30pf03._5001B12FXp7:ref

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7:53 pm EDT

TapJoy I didn't get my coins

I use the app quid, there was 4x coins on tapjoy, so i saw an offer to donate $18 to help the children and also will get 1620000 the instructions said make a minimum donation of $18 and get your reward, that was 2 days ago, and still I did not get my coins. I also contacted Quidd customer support and they did not answer me with an email since then. Please help, thank you for your time

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1:56 pm EDT

TapJoy I have been playing design home, and completed the offer to download the app, holla.

I have been playing the game ( design home) and completed an offer download and purchase 10.00 worth of merchandise from the app (HOLLAR)
I have a screen shot of that order and an email from the app...I have written through the app to try to resolve the issue but it seems as though all traces of the offer, Holler have now been deleted... Please pLease rectify this issue and
Please uphold your end of the offer.
Mary Luce
[protected]@gmail.com
[protected]

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1:39 am EDT
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TapJoy tapjoy rewards @ avakin life

I apologize in advance for using this route, but everything I have tried doesn't work..

1. Tapjoy request [case [protected]]- earn $10 with inbox dollars! : [ ref:_00d30pf03._5001b1240zp:ref ]
2. Tapjoy request [case [protected]]- complete the deadpool slideshow : ref:_00d30pf03._5001b12ej4p:ref
3. Tapjoy request [case [protected]]- war wings : ref:_00d30pf03._5001b12ej3g:ref
4. Tapjoy request [case [protected]]- bingo pop : ref:_00d30pf03._5001b12dq1m:ref
5. Tapjoy request [case [protected]]- complete the deadpool slideshow : ref:_00d30pf03._5001b12dlod:ref
6. Tapjoy request [case [protected]]- enter your email for a chance to wi: ref:_00d30pf03._5001b12dlnk:ref
7. Tapjoy request [case [protected]]- reach level 5 in bingo pop! : ref:_00d30pf03._5001b12dlmc:re
8. Tapjoy request [case [protected]]- complete the best beaches in the wo: ref:_00d30pf03._5001b12cprg:ref
9. Tapjoy request [case [protected]]- pepsi or coke? Tell us your favorit: ref:_00d30pf03._5001b12cpr8:ref
10 tapjoy request [case [protected]]- complete the what city should you t: ref:_00d30pf03._5001311jri2:ref
11. Tapjoy request [case [protected]]- install and register for twitter! : ref:_00d30pf03._5001311jrga:ref
12. Tapjoy request [case [protected]]- get your credit score now with clic: ref:_00d30pf03._5001311hqyl:ref
13. Tapjoy request [case [protected]]- last empire - war z: strategy : ref:_00d30pf03._5001311gqic:ref
14. Tapjoy request [case [protected]]- clash of lords 2: new age : ref:_00d30pf03._5001311gqjf:ref
15. Tapjoy request [case [protected]]- whopper or big mac! Which is the be: ref:_00d30pf03._5001311gd6a:ref
16. Tapjoy request [case [protected]]- complete the guess the country': ref:_00d30pf03._5001311fz6r:ref
17. Tapjoy request [case [protected]]- pepsi or coke? Tell us your favorit: ref:_00d30pf03._50013107ukm:ref

These are just some that I still had the emails for, but there are more, please assign someone to do an in-depth research of the above referenced cases and please send my rewards. Thank you!

Note: email addresses used throughout the past few months are as follows:
1. [protected]@yahoo.com
2. [protected]@yahoo.com
3. [protected]@gmail.com
4. [protected]@gmail.com
5. [protected]@gmail.com
6. [protected]@gmail.com

Thank you in advance for your prompt attention to these matters... Be blessed!

Please please help me get my rewards
I send all the required info, but I suddenly got a failed message, 31 of them as is that email was blocked

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Peanut So Petty
, US
Aug 28, 2017 4:17 pm EDT

I have the same problem too & for the same game. They use to be on top of everything now they're not.

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10:58 am EDT

TapJoy reward not received

Hiya, so about a week about you said that whatever amount of reward given will be doubled so I did an offer and it was to reach a level 10 stronghold in mobile strike. The offer ended after a couple of days but I thought it would be fine as I started before the offer ended. And after a week of hard work and determination I finally got a level 10 stronghold and when I went back on Avakin life (where I started the offer) I didn't get any reward so please can you send me some kind off reward. Thanks

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12:16 pm EDT
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TapJoy hulu sign up through tapjoy

I completed an offer to sign up for Hulu on 8/16/17, which I am currently using. I have not been awarded my diamonds. I notified customer support on 8/17/17 and have not received a response. Why have you not responded or awarded the diamonds? Why are you in business if you are not going to honor your word. My email address is [protected]@gmail.com and I would like to receive my diamonds.

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10:01 am EDT

TapJoy gillette razor offer

I have completed this offer and sent numerous screenshots of the process and finalization of the offer. Its working on 72hrs when the offer should pay @ 24hrs. I have only received automated emails that state u have a higher than normal request volume. That's all well and good however 48hrs overdue should be on the app The offer was on the game kill shot bravo. I've had some problems with offers before but I figured out why and where I had dropped the ball. Tapjoy you have failed short of expectations on this offer. From the in game chat to this complaint board

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5:29 pm EDT

TapJoy school of dragons - not receiving gems

I completed an offer to play a game and reach citadel level 10 but am unable to redeem it in game. The offer does not show up in their in-app "Missing Gems?" page and there are no other steps offered for additional customer support. I completed the offer on 8/21/2017; the app says to wait an hour for rewards to pay out and it has been over 8 hours and the offer is still present on the offers page.

Simple solution would be for the gems to be awarded. The game is version 2.7.0

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TapJoy In-depth Review

Overview: TapJoy is a leading platform that offers a range of services to users, allowing them to earn rewards by completing various offers. With a rich company history and background, TapJoy has established itself as a trusted player in the industry.

User Experience: TapJoy's website boasts a sleek design and intuitive navigation, making it easy for users to find what they're looking for. The platform is also accessible, ensuring a seamless experience for all users. Additionally, TapJoy's mobile app functionality enhances convenience and allows users to earn rewards on the go.

Services and Features: TapJoy offers a comprehensive suite of services, including a wide range of available offers and rewards. Users can expect a diverse selection of offers across different categories, ensuring there's something for everyone. Furthermore, TapJoy seamlessly integrates with other platforms and apps, expanding its reach and providing users with even more opportunities to earn rewards.

Offer Quality and Variety: TapJoy prides itself on the quality and relevance of its offers. Users can expect high-quality offers that are tailored to their interests and preferences. The platform also regularly updates its offers, ensuring a steady stream of new opportunities for users to earn rewards.

Reward System: TapJoy's reward system is straightforward and user-friendly. Users can easily redeem their earned rewards through a transparent and reliable process. The platform consistently delivers rewards to users, resulting in high user satisfaction and positive feedback.

Customer Support: TapJoy offers excellent customer support, with various channels available for users to seek assistance. The support team is highly responsive and provides quality assistance, promptly resolving any user issues or complaints.

Security and Privacy: TapJoy prioritizes user data protection and privacy. The platform implements robust measures to safeguard user information and ensures transparency in data collection and usage. TapJoy is fully compliant with industry standards and regulations, giving users peace of mind.

Reputation and Trustworthiness: TapJoy has built a strong reputation within the industry, earning the trust of users and partners alike. User reviews and ratings consistently reflect positive experiences, further solidifying TapJoy's credibility. The platform has also received notable awards and recognition for its outstanding services.

Partnerships and Integration: TapJoy boasts an impressive list of notable partners and clients, showcasing its strong industry connections. The platform seamlessly integrates with popular apps and platforms, providing users with enhanced benefits and more opportunities to earn rewards.

Pricing and Payment: TapJoy's pricing structure is transparent and user-friendly. Users have access to various payment options, ensuring flexibility and convenience. The platform maintains transparency in pricing and payment terms, allowing users to make informed decisions.

Pros and Cons: TapJoy offers numerous advantages, including a user-friendly interface, a wide range of high-quality offers, and excellent customer support. However, some users may find that the platform faces competition in terms of offer variety and may desire more frequent updates.

Conclusion: Overall, TapJoy delivers a seamless user experience, offering a wide range of high-quality offers and rewards. With its strong reputation, excellent customer support, and commitment to user privacy, TapJoy is highly recommended for users looking to earn rewards through completing offers.

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