Genially Creators Reviews and Complaints

Latest Reviews and Complaints

DebAngel of US

Sep 08, 2023 1:12 pm UTC

Verified customer

New complaint

Featured review

Genially Can't close my account/cancel my subscription

An employee of my company used a company credit card to subscribe to Genially several years ago. That employee left our company without canceling the subscription. Genially provides no way to cancel the subscription except from inside the account. I have full access to the former employee's email account so I could log in as them and use the "forgot...

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How responsive is Genially's customer service?

0 Resolved

1 Unresolved

Total complaints: 1

Resolved complaints: 0 (0%)

Unresolved complaints: 1 (100%)

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Genially has received 1 complaints on ComplaintsBoard. The first reported case, Can't close my account/cancel my subscription, was published on Sep 8, 2023, and the most recent complaint, Can't close my account/cancel my subscription, was posted on Sep 8, 2023.

Out of all reported cases, 0 complaints (0%) have been marked as resolved, while 1 complaints (100%) remain unresolved.

Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.

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Is Genially Legit?

Genially earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Genially to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Genially is known for their high standards and safety. If you're thinking about dealing with Genially, it's wise to check how they handle complaints.

A long registered date for genial.ly can be seen as a positive aspect for Genially as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Genially's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Genial.ly has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Genial.ly has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Genially as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

We looked up Genially and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

Multiple low-rated websites are found on the same server. There could be such as technical issues or poor website optimization. To determine if the websites are part of a scam, it's important to review them and look for signs of fraudulent activity.
Genially protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
We conducted a search on social media and found several negative reviews related to Genially. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.