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1.1 844 Reviews

TapJoy Complaints Summary

23 Resolved
821 Unresolved
Our verdict: If considering services from TapJoy with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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TapJoy reviews & complaints 844

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C
1:20 pm EST

TapJoy Offer completed but no in-game reward provided

I believe Tapjoy have already fallen foul of the FTC due to this practice and it would appear they have not stopped the practice, which certainly suggests we are dealing with a cowboy company who do not reward customers and falsely advertise to said customers. I completed an offer and made sure I adhered to all aspects of that offer, I did not receive the in-game reward so raised this with them, they asked me for evidence which I provided, they then completely failed to response to that evidence and closed the chat down when it got old enough. I’ve emailed them and they provided a stock response to go through the OfferWall app which of course I had already done, this was explained in the email to them which suggests they hadn’t even really read it fully. This relates to the conversation ID: 1347697 and ticket [protected].

Claimed loss: £5.37

Desired outcome: I just want the in-game reward.

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11:49 am EST

TapJoy No no rewards afterwards for completion of offers

The HELL with you Ripoff SCAMMERS who have screwed people out of thousands if not Millions of game credits and things for years now. Well guess what you SCAMMERS you better face reality because PAYBACK is a F'N [censored] and its coming for you sooner or later you SCAMMERS. We know who you are and where you are located at in SF if you think that we are going to let you keep scamming people out of what they won fair and square you are sadly mistaken. You losers are being watched and We are not afraid of your PATHETIC lawyers, the courts, rent a pig security [censored]s or law enforcement who cannot save you SCAMMERS from the HELL that is coming this isnt a threat its a PROMISE as GOD is our witness. We will see if you STUPID IDIOTS are up for the challenge that you have brought on yourselves by being RIPOFF CON ARTISTS AND SCUMBAGS. You should have simply given us what we had earned fairly. Now we are coming to take what we want and you will pay up or suffer the consequences of your STUPIDITY.

Claimed loss: THOUSANDS OF IN GAME CREDITS FOR $$$ spent on offers that ended up being ripoff scams that weren't rewarded.

Desired outcome: What we have coming and fairly earned but we know we will NEVER get it so what goes around comes around and its coming for you SCAMMERS

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6:08 am EST
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TapJoy Offer Rewards

Tapjoy's customer service team reviewed the screenshots and username I submitted as evidence that I completed the offer, yet they stated that the proof was deemed fraudulent. I requested a statement as to why my efforts were invalidated, and the only disclosure they provided was that I completed the offer too fast and did not want to provide restitution.

Claimed loss: $9aud value of in-game currency in "Rush Royale"

Desired outcome: Please provide a public response, and compensation for abiding to the terms of your offer.

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2:07 pm EST
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TapJoy Design Home diamonds rewards not received

Design Home now has double diamond rewards for making purchases on promoted items. I made two separate purchases on 11/26; one was for a wine membership through Firstleaf (order number R017211890) and the other was hair color through eSalon (order confirmation number 3288822). This is the first time I’ve made a purchase with either company. I did everything as directed, but never received the diamonds, and both stated they would be available within an hour. It’s now been over 24 hours and I haven’t received either of the rewards. I’ve made purchases in the past from other brands and have always received my rewards almost instantly.

My account/designer number is [protected], and my email is [protected]@gmail.com.

Claimed loss: 272,024 diamonds for the Firstleaf wine membership purchase and and 170,016 diamonds for the eSalon purchase.

Desired outcome: For my diamonds to be added to my account since I bought products based on the fact that I’d be earning the diamond rewards for purchasing them.

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7:48 am EST

TapJoy Missing reward and ignored by customer servicce

I completed an offer on Thursday 23rd November at approximately 12:20pm - it was a pact coffee subscription in return for 3,704 gems on my Picture colour game. I’ve been ignored for 2 days by customer service after submitting a ticket and my gems are still missing. This is fraud, misleading and false advertisement. I absolutely will take it further if I have been misled by you and do not get the reward promised.

Claimed loss: 3704 gems on picturecross

Desired outcome: My gems put into my account with immediate effect.

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11:52 am EDT
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TapJoy - Unpaid compensation

I sent you an inquiry over several weeks. At first, I was wrong and received a reply that I could not compensate without specific reasons. So, I asked for specific reasons several times and then put in an inquiry about non-payment, but I received a reply that it was not processed and could not be compensated. I asked again about the unpaid matter later...

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7:37 am EDT
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TapJoy No rewards

I started one of their offers, they paid me the first and low rewards, then they stopped.

I opened 3 tickets to talk to their bots in chat, to no avail.

I invested money, but they refuse to reward me, they say their automatic system doesn't allow it, and they don't take into consideration the evidence I send them.

this is a real scam, I spent money trusting them.

Desired outcome: I want to have the rewards, they are my right after investing money!!

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6:27 pm EDT

TapJoy I didn't receive my 16 thousand credits in urban rivals

I completed all the missions in the afk arena game that was available on tapjoy, and one of the missions was to complete chapter 22 (which is the most difficult and laborious task because it takes a lot of time). After a lot of sweat and dedication, I completed chapter 22 of the game within 20 days, but at Tapjoy it doesn't count as a mission accomplished and I didn't receive my credits in Urban Rivals. I want an answer, I opened a support ticket and sent prints proving it, but they didn't respond to me again. I want my reward, my 16,389 credits because I completed all the tasks exactly within the deadline and I have prints proving it. Please, I want a response and the receipt of credits on urban rivals.

Desired outcome: Entrega dos meus 16 mil créditos no urban rivals o mais rápido possível

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1:53 pm EDT
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TapJoy Rewards not paid

I'm playing several games to earn tapjoy rewards. I've sent in all my requests , with proof as well! But they don't react at all! Just say my request is pending.And the time is running out on the assignment! This is not the 1st time they don't reward what I've earned. I have lost so many rewards because of their incompetence and don't care attitude. And I pay a lot of money to play these games.

Thanks.

Desired outcome: They always apologies months later, but never give me my rewards. I just want all my lost rewards please.

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3:26 am EDT
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TapJoy Payment not received.

Over and over I have completed levels without pay. I've filed numerous complaints with customer service and their response takes around a week and THEN they claim to have fixed the problem and close the ticket. So, you file another, get another canned message and rinse and repeat. This is THE worst customer service I've dealt with. Right now I'm trying to be credited for a task that was completed 3 weeks ago. They just aren't worth the trouble.

Desired outcome: I hope they see this and make some changes. I really just want them to READ what's been written to them. That would solve so many problems.

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12:31 pm EDT
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TapJoy Covet Fashion

I have already completed three game offers on my Android and have not received what was promised. I have contacted support several times to report the problem and each time they responded saying that they were unable to prove that I downloaded it through their link. I would like you to solve my problem, as I don't think it's fair to complete the task and not receive the promised prize.

Coin Master

AFK Arena

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8:30 am EDT
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TapJoy - Copy and pasting excuses with no explanation when your overwhelmed is not professional.

I've been told I was going to be rewarded for a game. Waited twice the time to check back and ask if it could be looked into again. Then given a new copy and paste response from someone else claiming the "risk detection system" has deemed I'm ineligible. I've noticed when it's a payout over 20 dollars this seems to happen to a lot of people that turn to the...

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5:21 pm EDT
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TapJoy No response for now 5 days after diamonds not received when offer completed

Tapjoy

9/9/23 on SuitsMe app 60,311. I completed an tapjoy offer from Tula. Filed a complaint but never heard response of the offerwall. My conversation ID for that is #503913. Then I completed another offer on 9/13/23 for 3,843 diamonds on the app SuitsMe on the tapjoy offer board for SoFi. Conversation ID for that is #526137. I’ve requested help but I’ve not gotten one response. So I need someone to look at my screenshots & award the all the diamonds I’m owed. My email is [protected]@gmail.com. User ID #6234531.

Desired outcome: To receive the 64,145 diamonds owed

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4:29 am EDT
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TapJoy - Not getting the reward I paid for

I used the tapjoy reward system on the game 'injustice gods among us' to get some in game currency with more value for my money. I downloaded a game directly from their reward system using no vpn, using same device and following the instructions correctly. The game I downloaded is called 'smithing master' and one of the rewards was to purchase something in...

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4:24 pm EDT
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TapJoy Rewards

On two occasions I was ripped off by tapjoy, first one was from an ad from stand up to cancer organization, the 2nd was from liquid IV, after not receiving the rewards, from stand up to cancer I was able to get my credit card company to reverse the charges and I got my money back, on the liquid IV I have already received the product, I've sent 2 messages to liquid IV and 2 messages to tapjoy, neither one has gotten back to me, I've seen where the FTC has brought charges against tapjoy, but it looks like their still ripping people off, if anyone does decide to do business with tapjoy use a credit card not a debit card, credit cards can reverse the charges debit cant

Desired outcome: I would like tapjoy to do the right thing and send me my rewards that I paid for

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7:53 pm EDT
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TapJoy Multiple offers not being rewarded after I've made qualifying purchases.

I've made two purchases thru Design homes offer wall recently that were specifically to earn diamond rewards to use in the game. I've followed the directions given just as I have in the past, very carefully. Both times I've had to make a claim within the site due to the award it diamonds not being received. The first process took two weeks before they denied my claim even though I provided the requested screen shots and proof of purchase immediately. They said I didn't pay enough for the purchase, but I bought the exact item at the price the vendor on Tap Joy offered it for. The second time I was very careful to buy the exact product listed in the offer and follow all the inductions again, provided the proof of order and payment immediately when I filed the complaint for not receiving the reward and again waiting. I've spent so much money on this game at this point that I feel it's time to find something more

Desired outcome: Is like them to fix the glitches that cause these problems instead of blaming the customer.

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3:04 am EDT
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TapJoy - Payment not received

On 8/26/23 at 4:10 am I started the offer called Puzzle Panda I was tasked to collect 1000 coins and had 3 days to complete it I got it done in about an hour app says it takes about an hour to reward you so I decided to go to bed and check on it when I wake up. 8 hours later still no reward so I contacted support let me remind you the offer was only valid...

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3:21 pm EDT
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TapJoy reward not received

On August 5th 2023 I purchased a $12.99 a month subscription for Magnifi through the tapjoy offerwall on mortal kombat mobile. It was a 3x souls event so the reward went from 7,000 to 22,000 so i decided to go through with it. I’ve purchased from tapjoy before so when my rewards didn’t come in immediately i wasn’t worried. However it’s been 2 weeks since my first ticket and i have received absolutely ZERO responses from anyone other than automated replies saying they are working on getting to my case. This is beyond ridiculous considering my money was taken the transaction went through but i never got my reward. I have been putting in tickets everyday up until this point and i refuse to give up.

Desired outcome: I want the reward that was stated in the offer.

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6:51 pm EDT
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TapJoy Tapjoy injustice 2 ios offerwall, missing rewards

I am writing to formally lodge a complaint against Tapjoy, a company that provides in-game reward services via their 'Offerwall' feature in the "Injustice 2" game on the iOS platform.

I have encountered a series of issues with Tapjoy that I find deeply concerning:

Missing Rewards: Despite having successfully completed the offers presented in the Offerwall, I have not received the corresponding rewards within the "Injustice 2" game. This is not a singular event; I've observed this trend repeatedly.

Customer Service Negligence: Upon realizing this discrepancy, I promptly reached out to Tapjoy's customer service. My concern was met with apathy and a lack of effective problem resolution. The conversation ID for reference is #28558.

High Value of In-Game Rewards: It is crucial to note that the rewards in question possess significant real-world value. The in-game currency or items represent substantial investment, either in terms of time or actual money. By not awarding these rewards after a player has met the conditions, Tapjoy is effectively defrauding users of tangible assets.

Given the magnitude of the issue and the substantial value of the missing rewards, this behavior by Tapjoy appears not only as a service oversight but as a significant act of fraud. The collective value of these unfulfilled rewards across multiple users could amount to a significant sum.

The digital realm of mobile gaming might blur the lines of tangible assets, but that does not diminish the actual value and investment players put into these platforms. It is distressing that a company like Tapjoy can operate in such a manner without being held accountable.

I urge this platform to investigate this matter further and help hold Tapjoy accountable for their actions. Consumers place their trust in companies to honor their commitments and expect fair treatment. By allowing companies like Tapjoy to continue such practices, we are compromising the trust and integrity of the entire digital ecosystem.

I will provide screenshots of the completed offer orders as evidence.

Due to the lengthy conversation with Tapjoy's customer service, the evidence and content cannot be fully displayed through screenshots. I suggest that you contact Tapjoy and request a complete copy of the conversation with the Conversation ID: #28558.

Desired outcome: Compensate me for reward content

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11:59 am EDT
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TapJoy In game rewards not paid out/customer service is incompetent

It has been over a month since I initially reached out about unrewarded rewards. All my cases just keep getting closed before someone actually looks into them and they do not seem to understand I cannot go back to the initial ticket because they closed it before they even responded! My case ID is 33821. Chat started on June 24th at 7:45, ticket was closed 7 days later without a response.

Desired outcome: Just the reward rewarded since it was completed. screen shots supplied at least 4 times now

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TapJoy In-depth Review

Overview: TapJoy is a leading platform that offers a range of services to users, allowing them to earn rewards by completing various offers. With a rich company history and background, TapJoy has established itself as a trusted player in the industry.

User Experience: TapJoy's website boasts a sleek design and intuitive navigation, making it easy for users to find what they're looking for. The platform is also accessible, ensuring a seamless experience for all users. Additionally, TapJoy's mobile app functionality enhances convenience and allows users to earn rewards on the go.

Services and Features: TapJoy offers a comprehensive suite of services, including a wide range of available offers and rewards. Users can expect a diverse selection of offers across different categories, ensuring there's something for everyone. Furthermore, TapJoy seamlessly integrates with other platforms and apps, expanding its reach and providing users with even more opportunities to earn rewards.

Offer Quality and Variety: TapJoy prides itself on the quality and relevance of its offers. Users can expect high-quality offers that are tailored to their interests and preferences. The platform also regularly updates its offers, ensuring a steady stream of new opportunities for users to earn rewards.

Reward System: TapJoy's reward system is straightforward and user-friendly. Users can easily redeem their earned rewards through a transparent and reliable process. The platform consistently delivers rewards to users, resulting in high user satisfaction and positive feedback.

Customer Support: TapJoy offers excellent customer support, with various channels available for users to seek assistance. The support team is highly responsive and provides quality assistance, promptly resolving any user issues or complaints.

Security and Privacy: TapJoy prioritizes user data protection and privacy. The platform implements robust measures to safeguard user information and ensures transparency in data collection and usage. TapJoy is fully compliant with industry standards and regulations, giving users peace of mind.

Reputation and Trustworthiness: TapJoy has built a strong reputation within the industry, earning the trust of users and partners alike. User reviews and ratings consistently reflect positive experiences, further solidifying TapJoy's credibility. The platform has also received notable awards and recognition for its outstanding services.

Partnerships and Integration: TapJoy boasts an impressive list of notable partners and clients, showcasing its strong industry connections. The platform seamlessly integrates with popular apps and platforms, providing users with enhanced benefits and more opportunities to earn rewards.

Pricing and Payment: TapJoy's pricing structure is transparent and user-friendly. Users have access to various payment options, ensuring flexibility and convenience. The platform maintains transparency in pricing and payment terms, allowing users to make informed decisions.

Pros and Cons: TapJoy offers numerous advantages, including a user-friendly interface, a wide range of high-quality offers, and excellent customer support. However, some users may find that the platform faces competition in terms of offer variety and may desire more frequent updates.

Conclusion: Overall, TapJoy delivers a seamless user experience, offering a wide range of high-quality offers and rewards. With its strong reputation, excellent customer support, and commitment to user privacy, TapJoy is highly recommended for users looking to earn rewards through completing offers.

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