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Takealottakealot collection service

1
B Jan 04, 2019

Bought a portable sweeper to collect. SMS received that ready collect on 31 Dec but found them closed, as they did not tell me that they were finishing early. Went again a couple of days later — first, a delay getting into their industrial security park. Then you sign in on an iPad, where I was asked for my shipping number, but I did not have it on my phone. So entered just my name and phone number. Then sat waiting almost 30 minutes with dozens of others for my turn. Then told that I have to go to the back of the queue as I did not have my order number. What the hell is the purpose of pre-paying so that they can get the order ready and then having to wait so long while they get the goods? Eventually had to leave as I ran out of time. Wrote to them that they could keep their product and get me a credit but no response.
You could say that I went twice, my first and last times. A very arrogant way of doing business, with staff that need to learn how to smile.

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