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Takealot Customer Service Phone, Email, Contacts

Takealot
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1.0 820 Reviews

Takealot Complaints Summary

8 Resolved
810 Unresolved
Our verdict: If considering services from Takealot with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Takealot reviews & complaints 820

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Newest Takealot reviews & complaints

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8:28 am EDT
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Takealot camera microphone x2

Hi well I received a message Order number. [protected] saying my order is out on delivery. 14/3/2019 I did not receive the order. I keep calling the 0873628000 number the agents that assist me tell me that I will receive the order in 1 hour, I have not received any order, I'm still waiting. This is unacceptable your call Centre is Lairing to me and I waited on my time off, I did explain this to the agents. Help me urgently.

Kind Regards
Navan Moodley [protected]

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K
12:39 pm EST

Takealot men led digital alarm sport watch - gold

My name Koketso
I ordered a Men LED Digital Alarm Sport Watch - gold online on the 09 of February 2019 and paid R399 for the order, paid it cash. They sent me a message that my order will be delivered to me on the 13 February 2019, I received my order on the 11 February 2019. When my order was delivered I opened the box in front of the deliver, I found a thick paper brown in colour, removed that paper and found a small box, whivh looked like it was for watch. I opened the box and I found a small goldish small metal and I found no watch inside the box.

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8:51 am EST

Takealot returned a printer on the 28th january, still not received my refund in my bank account.

I purchased a printer and it was delivered to me on friday the 25th January - COD of R650.00. That weekend I saw that the printer could not preform some of the functions I need so I phoned TAKELOT on the saturday morning and they sent someone over on monday the 28th January to collect. I told the consultant "Chad" that I wanted the money back into my account but somehow it appeared as a credit on their system. I have emailed them over and over asking when my money will be refunded and supplied my banking details and each time I receive an automated reply saying either it will take another 2-3 days or some other excuse was that the ink cartridges were not returned but they were still in the printer and we noted this to their collection person. I am just going around and around in circles. Its now the 8th February and I still don't have my refund. I will never ever use this company again and I don't recommend them at all. The Delivery was fine but its the refund that they have a problem with. request #7968966 "RRN-8303-FC08

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4:06 pm EST
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Takealot fraud

16 january 2019
The lady thabitsng said I won voucher for swapping my credit card I have 15thousand point which I will get voucher to buy to many shops she mention pick n pay and petrol stations for petrol, then she ask me the expiry date of my credit card and the number of the card, then she said the bank will call me after 7 days tto tell me how much I will get for tha 15thousand point hen she send me a mesg which she sk me to send it back to her again. Then my money went out from my credict card I was suprised, I ran to the bank same time which they cried to stop the card and the money with no avail.
So I need my money back please I didnt buy anything if I did where is it because its been 3 weeks now after my money went through to you. I have sms es plus the letter from the bank proof of that money which was taken
My name nokuthula kubheka contact [protected] [protected]@gmail.com
Please contact me about full information
All I want its my money back please

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11:56 am EST

Takealot hisense 65 inch quantum dot

We purchased a Hisense 65 inch Quantum dot TV from Takealot for R19999 The TV was deliverd 1 Desember 2019.The packaging was resealed and there was no TV stand inside the box. We were willing to look past the TV stand because the TV would be mounted on the wall. Being holiday season we did not watch much TV till end of Desember. We have a 6 meg line for streaming and enjoy Amazon TV. The picture quality of the Hisense is ok when watching DSTV although the red calouris very bright and almost distracting. We came to realize that Hisense is not compatable with Amazon. Also when watching the series 'You' and 'The Ranch' on Netflix the picture quality of black images and dark scenes are very bad and has a lagging effect. This was so distractive that we watched TV on our TV in the bedroom. We have tried our best to adapt to the Hisense, we sms the helpline number at back of the remote, we ajusted the picture settings numerous times and then deafult settings again with no joy. We had no choise but to return the TV to takealot with the request to credit our our account so that we can purchase a TV that suit our needs because the Hisense is not compatable with our needs. The nightmare started 1 January 2020 with Takealot giving different excuses every time for not accepting the return up to date 29 January.

It feels that Takealot and Hisense does not care about the needs of their clients. I will be very cautious to do business with these companies in future.

I will log a complaint at the Ombudsman of retail and keep you up to date on the outcome.

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3:30 am EST
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Takealot Pavillo single air mattress

This mattress has been popping inside by the pillow which was small now is a giant size I am extremely enraged this is disgusting especially when you deliver faulty items I baught this online a little over a month ago now I feel that you need to send me a different type single blow up mattress with built-in pump as the one I got has it's own built in pump really this is disturbing as you have inconvenienced me should this not meet my requirements I will let people, friends, and family know about this and will give it to news papers and facebook please sort this out asap contact me at [protected] I will expect your call from your manager or CEO as this is unacceptable I am not a happy customer thankyou Nolette Bertasso

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Update by Nolette
Jan 24, 2019 12:51 am EST

Hi I'm not happy about a matter that is still not resolved. Grant please phone me no e-mail cannot talk to email's my contact [protected] the mattress is to be collected at Goodersons Monks Cowl Golf Resort KwaZulu Natal I need Grant to phone me urgently thankyou

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1:51 am EST

Takealot collection of logged return /exchange

I logged a return on 11 January 2019 with reference RRN-1f0d-0308 for the incorrect order that was delivered(61177065) 9th January 2019 . Collection was scheduled 14 January 2019 before 17:00. The items is still not collected even today( 21 January 2019, There is always someone following up and updating collection but no one shows up. It is really disappointing that Takealot consultants shift the blame to 3rd party service provider for not picking up. on Friday 18 January, was the last date scheduled for collection before 17:00 but still no one showed up. I had to call Skynet's Shamier Blake  with Skynet collection reference MDX22924260, who was also not of any assistance. It got to a point where he was also not picking up his cellphone. the last call I made to TakeAlot, the call just went dead. I don't know if the gentlemen hung up on me or if it was a network issue. he did not even bother calling back.
The email for rating service is also stupid and pointless because you cant really rate anyone because for some reason the link always says that "the request is now closed, unfortunately that means that the ticket can no longer be rated.

here is a list of all consultants I communicated with ticket number for those that had and the date contacted.
1. Beauty Booysen- 14 January (Ticket nr 7814719)
2.Maryam Moses-15 & 16 January 2019
3.Lawrence Toyi -17 January 2019( He scheduled for collection to be done 18 January 2019. (RRN-1F0D-[protected] MDX22924260)
4. Nokwanda Mbatha-7850475( 18 January 2019)
5. Mubeen Moydien- 7857031(18 January 2019).

What I would appreciate is for this collection to be collected and the item I actually paid be delivered before end of this week ending 25th January 2019. How this is done should not be my problem, I shouldn't even have a need to contact a third party to find out how far the drivers are or even whether item will actually be collected or not.

secondly on takealot's smses you state that collection will be between 08:00 and 17:00, however your service provider says that their drivers work between 08:00 and 15:00. where is the consistency there?

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1:30 pm EST
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Takealot candle bible for toddlers

I am upset! Firstly when I carter the Bible it was available, a few days later I notice my order is saying "candle Bible for toddlers cancelled".
I can't get my money back cause i paid eft so now it is in Take a Lots Credit to me!
I want this product even if it comes later when they have in stock.
I spend lots of money purchasing things from Take a Lot and this is not the first time but 2nd time this is happening.

My e-mail address hassan.[protected]@gmail.com

Regards

Mallory Belelie
Highly upset

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4:11 am EST

Takealot lg 55" oled

I saw tv on site for weeks. Finally had the cash. Bought voucher of r18000 (value of item =r17999).

Instant I clicked on item - instead of going to check out - it disapperaed

Their is no other lg oled at similar price anywhere on site. I must have an oled and thus im stuck.

Stuck with r18000 'credit' and nothing to buy.

I can access the item at various other outlets... R1000 less at tafelberg furnishers.

So after soooo many calls and emails and no reply at all! A melissa steenkamo, after sitting on it for ages, after all the very clear emails with full details - send me short email saying handed to momentum

Not momentum multiply - correct name - and not their problem!

Its simple, either find tv that others have or refund cash I paid r18000 x 75% = r 13500 so I can buy it elsewhere.

You cannot keep the cash, taken under false pretensions - i. E displaying stock that 'magically ' dissapered. And have no alternative. Or even a promise if getting it at some reasonable date.

The law is clear... Its called unjust enrichment.

So, I am unleashing a massive campaign on social media, contacting our ceo and multiply head who deals with you & partnership gains you hundreds of millions... And will try stop this relationship.

I have many clients who use takealot through multioly as do my 100's of colleagues. Im emailing them all to beware and desist using u.

So suggest you wake up as the damage to takealot wil be enormous

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4:39 pm EST

Takealot delivery of my credit card from my bank

I renewed my credit card with my bank on the 2nd of january. On the 4th takealot tried contacting me to arrange delivery but I missed their call. Same day I returned their call and was told my card would be delivered to me on the 9th before 5pm. Within minutes they flooded my inbox with their smsz reitterating that they would deliver my card on the 9th before 5pm. I gave them my work address as the delivery address and I waited for over 30 minutes for them to deliver my card but they never arrived at all. Mind you I had urgent matters I needed to attend to financially with my credit card. Because they didn't arrive as they promised I failed to attend to those matters and that caused me a lot of grief, financially and emotionally. I am still awake at 12.37am on 10th january still stressing over them not delivering my credit card.

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7:34 am EST
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Takealot delivery and products received.

I ordered some items on the 12th of December and then again on 15 December 2018. For my first order some items had to be shipped so I would have to wait 10 to 12 working days and then delivery. My second order was in stock. I was notified that my parcel will be delivered on 20/12/2018. On 20/12/2018 I get a notification that the package was sent to the incorrect courier facility and it had to be rerouted. When I mailed takealot the agent told me it was due to incorrect delivery address on my side. ( Takealot has delivered to this address before without issues). All information I got was that the delivery will be rescheduled. On 30/12/2018 I was notified it will be deliverd on 31/12/2018. My recipient was waiting for the call to pick it up at the delivery address. No call was received. Instead we were notified recipient wasn't available to take delivery. Delivery is rescheduled to 2/01/2019. Finally got the package after numerous mails which was only responded to on 2/01/2019. Now my 1st package ordered... I got the notification that some of it will be delivered on 2/01/2019 the rest on 22/01/2019 and one product has been cancelled as the supplier is out of stock. What happens on 2/01/2019? Same story. Wrong courier facility and the delivery will be rescheduled. I based all my transport on their dates. Thus, I will not receive my package as my transport leaves on 3/01/2019. Takealot will not see me for a while.

To add to the above. When my recipient opened the game in Namibia, some of the cards are missing. So they can't play it. After numerous mails stretching over days, the conclusion is I have to return the package. I told them to courier it from Namibia and back will cost more than the product. Their response is their hands are tied. If they delivered on time this would not have been an issue. If I knew this was the service I would have never ordered the items and would have bought it in the shop. #takealot will not see me again.

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2:34 pm EST
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Takealot takealot collection service

Bought a portable sweeper to collect. SMS received that ready collect on 31 Dec but found them closed, as they did not tell me that they were finishing early. Went again a couple of days later — first, a delay getting into their industrial security park. Then you sign in on an iPad, where I was asked for my shipping number, but I did not have it on my phone. So entered just my name and phone number. Then sat waiting almost 30 minutes with dozens of others for my turn. Then told that I have to go to the back of the queue as I did not have my order number. What the hell is the purpose of pre-paying so that they can get the order ready and then having to wait so long while they get the goods? Eventually had to leave as I ran out of time. Wrote to them that they could keep their product and get me a credit but no response.
You could say that I went twice, my first and last times. A very arrogant way of doing business, with staff that need to learn how to smile.

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2:31 pm EST
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Takealot payment made yet not received by service provider

I made a purchase on the app and paid via eft and my order was canceled after payment made. I realized my order was canceled and requested a refund which I have not received despite all the calls and emails sent to takealot customer. To make matters worse I'm now sent from pillar to post no one wants to take ownership and credit my money back ans no proper feedback is given. Every day it's a different story.
Was at some point requested to submit proof of payment which I sent and on follow up again requested to send a bank SMS confirming funds were transferred frommy account

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2:39 am EST

Takealot return policy/couriers/refund

RRN cb52 ba27
Marked Item returned on 24/12/2018, received date for pickup no pickup, emails sent, received another pickup date, again no pickup of return, emails phone calls and then got the courier company's name, no explanation from them why I had to stay at home waiting for them to come and do the pickup, again phone calls got the name of the agent courier in town, delivered the parcel myself to their depot.
Still no refund and it was my stove hob that packed up.
DPD Couriers cant give explanation why I was not phoned or why my parcel was not picked up.
Still waiting for some of my emails to be answered.
I can understand that there was a lot of pubic holidays in between but there was also business day and the lack of communication by Takealot and/or their couriers is unexceptable.

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8:33 am EST

Takealot missing order

According to app my package was delivered on the 27th Dec.

Needless to say I did not receive it.

Numerous calls made.
Numerous emails send.

Day after day just promises but no answers.

8 days and still no package or feedback as to who signed for it.

Ive asked for the delivery note and received a note for delivery on the 3rd Dec... why?.?

I'm not looking for the 3rd Dec package...
I'M LOOKING FOR THR 27TH DEC !

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2:13 am EST

Takealot refund being held police case opened takealot.com

SINCE DECEMBER NO REFUND HAS BEEN GIVEN, HAVE RESORTED IN OPENING A POLICE CASE FOR TAKEALOT. COM

ZANDILE NCUBE

Jan 2, 09:42 SAST

This is a follow-up to your previous request #7622625 "Re: How to Log a Return"

Awaiting Feedback
ZN
Zandile Ncube

Reply all|
Today, 8:42 AM
Takealot Payments

ATTENTION :

Melissa Steenekamp

THIS IS UNACCEPTABLE SERVICE I RETURNED 2 MI MATE TABLETS AS THEY WERE FAULTY, MAIN REASON FOR PURCHASE WAS FOR XMAS FOR MY DAUGHTER, WE HAVE BEEN BATTLING TO GET OUR REFUND AS SUCH YOU ARE WITHIN THE CUSTOMER RELATIONS DEPARTMENT, THIS IS AN EMAIL TO ADVISE THAT THE MATTER HAS BEEN HANDED OVER TO THE CAPE TOWN POLICE STATION, FAILURE TO RESPOND WILL RESULT IN MAJOR PROBLEMS.

WE ARE TIRED OF CHASING AFTER OUR CASH REFUND, WE DONT ANYTHING FROM YOUR SITE, Consumers have rights, and they will have those rights set out in statutory form for them from 24th October 2018 this year when the Consumer Protection Act will come into force with an entire set of regulations .

FYI

ZANDILE NCUBE

REFUND ME NOW
R999.99 I NEED IT THIS MINUTE

Sent: Friday, December 28, 2018 10:54:44 AM
To: Takealot Payments
Subject: Re: Re: How to Log a Return

THE SECOND FAULTY TABLET HAS BEEN COLLECTED TODAY

WHEN WILL YOU PROCESS MY CASH REFUND OF r999.99 AS I PAID USING CASH FOR THIS PRODUCT..

I UNDERSTAND MY CONSUMER RIGHTS AND WISH TO BE BE GIVEN A DATE OF WHEN I WILL GET MY MONEY BACK AS I WILL NOT FIGHT FOR IT, YOU SOLD ME FAULTY FRAUDULENT DEVICES, HAVE A RECORD OF ALL EMAILS AND UNDERSTAND HOW THE CONSUMER PROTECTION LAW WILL DEAL WITH TAKEALOT AS THIS IS UNACCEPTABLE, THIS IS MISCONSTRUCTION SELLING?

I EXPECT MY MONEY

28DEC2018

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5:58 am EST
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Takealot delivery

• Ordered on Sunday 16th November 2018
• All items showed as in stock
• Delivery date showed 21st December 2018
• Items were not delivered on 21st December 2018
• Delivery date then showed 24th December 2018
• After many many emails and phone calls I was assured that my order would at some time get delivered on Christmas eve even though website showed 31st December
• With every phone call and email I kept asking if I should go and do shopping and presume my takealot order was not going to arrive. I was told no that it would be delivered.
• Order never arrived
• I had to go shopping for presents late Christmas Eve
• I was then told that delivery date was 31st December 2018
• On the 26th I was told that delivery date was 27 December 2018
• Order was delivered on teh 26th. Half of the items I ordered are missing. The are items in my package received that I did not even order!
• What has upset me the most is on Christmas eve nobody from Takealot once said, it looks like your ordered is not going to be delivered so best you go and do some shopping!

My order number is #[protected]

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Esmeralda Van Niekerk
, US
Dec 28, 2018 2:46 pm EST

I had the same experience and the more i say cancel and refund me the more the delivery date gets extended. I loved takealot now i cant rely on them any longer as the dropped me for christmas.

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12:40 am EST

Takealot failed delivery. [protected]

I have recieved all my other orders...but still not the umbrella.

I must say...this is the first time that i am so so dissapointed in takealot.

Speaking to so many diffrent employees and no one can assist.

I dont want the credit i never requested a credit, i want the umbrella.

I have twins and i believe in equal and fair so i will not give one child something that i cant provide for the other.

If it is such a mission for takealot just to deliver the other ubrella that is short then rather refund me for both umbrellas and come fetch the other one and refund my money.

Please assist im sorting this out or loose a good customer.

Regards
Cecilia Smit

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12:55 am EST

Takealot bad service

I must say, I'm extremely disappointed in Takealot. I've place an order for Christmas gifts on the 11th. According to them the parcel should have been delivered on the 19th. Needless to say this never happened. I phoned on the 20th. The operator promised to come back to me the next day. Which never happened. This morning I phone again, still no luck only promises. Around 4 o'clock the afternoon I tried again. This operator showed some promise. He phoned the courier company which informed him that they never received the parcel. He was going to log a query with their dispatching department. As he was working until 10 o'clock he would phone me back before he goes off. Once again empty promises. I phoned just before 10. The operator informed me no such query was logged! I asked to speek to a manager and was put on hold for 19 minuted. I phoned again. I was informed that there was no manager on the floor. Why put me on hold if you know that? Once again promises was made. Will be extremely surprised if this one is kept. In the mean time there is a good chance there will be no Christmas gifts under the tree this year for my kids!

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5:35 pm EST
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Takealot order: [protected]

I ordered the following on black Friday which was on the 23rd of November:
1 Round Kettle Charcoal Bbq Braai Grill (57Cm) W/ Ash Catcher And Thermometer Round Kettle Charcoal Bbq Braai Grill (57Cm) W/ Ash Catcher And Thermometer R 1170.00
Sold by Neux
2 Bright Star Lighting - Satin Chrome Spot Lights Bright Star Lighting - Satin Chrome Spot Lights R 678.00
1 Airpods Airpods

Takealot send me the following message:
We're sorry to let you know that the following item in your order has unfortunately been delayed and your estimated delivery date has changed to Monday, 31 December 2018

After that they send me the following:
Hi Louise,

We're sorry to let you know that the seller is delayed in delivering the following item in your order.

Round Kettle Charcoal Bbq Braai Grill (57Cm) W/ Ash Catcher And Thermometer

We expect the item to arrive at our warehouse in working days. We'll process and ship your order as soon as it arrives and you'll receive an email notification confirming your new estimated delivery date shortly.

We're really sorry for the inconvenience and appreciate your continued support.

I've received the airpods yesterday but without any airpods, only the outside and a book.

This is very sad for me as I ordered this items for christmas and nobody replies on my messages. I need this presents as gifts and takealot don't reply on my messages.

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Takealot In-depth Review

Website Design and User Experience: Takealot's website design is clean and user-friendly, making it easy to navigate and find products. The search bar is prominently displayed, and the layout is intuitive, allowing for a seamless browsing experience.

Product Range and Availability: Takealot offers an extensive range of products across various categories, ensuring that customers can find what they need. The website provides real-time stock availability, reducing the chances of disappointment when placing an order.

Pricing and Discounts: Takealot offers competitive pricing and frequent discounts, making it a cost-effective option for online shopping. The website also features a "Deals" section, where customers can find discounted products and special offers.

Delivery and Shipping: Takealot provides reliable and efficient delivery services. Orders are delivered promptly, and customers can track their packages in real-time. The website also offers multiple delivery options, including door-to-door delivery and collection points.

Customer Service and Support: Takealot's customer service is responsive and helpful. The website features a comprehensive FAQ section, and customers can easily contact the support team via phone or email. The support team is knowledgeable and strives to resolve any issues promptly.

Return and Refund Policy: Takealot has a fair and transparent return and refund policy. Customers can return products within a specified period and receive a refund or exchange. The process is straightforward, and the website provides clear instructions on how to initiate a return.

Payment Options and Security: Takealot offers a variety of secure payment options, including credit/debit cards, EFT, and PayFlex. The website ensures the safety of customers' personal and financial information through encryption and secure payment gateways.

Customer Reviews and Ratings: Takealot features customer reviews and ratings for products, allowing shoppers to make informed decisions. The reviews are genuine and provide valuable insights into the quality and performance of the products.

Loyalty Program and Rewards: Takealot offers a loyalty program called "Xtra Savings," where customers can earn rewards and enjoy exclusive benefits. The program provides discounts, early access to sales, and personalized recommendations based on shopping history.

Mobile App Experience: Takealot's mobile app provides a seamless shopping experience on the go. The app is user-friendly, fast, and offers all the features available on the website. It allows customers to browse, purchase, and track orders conveniently from their mobile devices.

Overall Shopping Experience: Takealot provides an overall excellent shopping experience. The website's design, product range, competitive pricing, reliable delivery, and responsive customer service contribute to a satisfying online shopping experience.

Competitor Comparison: Takealot stands out among its competitors with its extensive product range, competitive pricing, and reliable delivery services. While other online retailers may offer similar features, Takealot's overall package sets it apart in terms of convenience and customer satisfaction.

Social Media Presence and Engagement: Takealot maintains an active presence on social media platforms, engaging with customers through regular updates, promotions, and contests. The brand's social media accounts provide a platform for customers to interact, share feedback, and stay informed about the latest deals and products.

Corporate Social Responsibility Initiatives: Takealot demonstrates a commitment to corporate social responsibility through various initiatives. The company supports local communities, environmental sustainability, and charitable causes, making it a socially conscious choice for customers.

Accessibility and Inclusivity Measures: Takealot strives to ensure accessibility and inclusivity for all customers. The website is designed to be accessible to individuals with disabilities, and the company actively promotes diversity and inclusion in its workforce and business practices.

How to file a complaint about Takealot?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint submission form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Takealot. Make it specific and clear, such as "Delayed Delivery by Takealot" or "Incorrect Item Received from Takealot".

4. Detailing the experience: Provide a detailed account of your experience with Takealot. Mention key areas such as customer service interactions, product quality, delivery issues, or any discrepancies in billing or charges. Include specific details about transactions, such as order numbers, dates, and item descriptions. Clearly describe the nature of the issue, including any steps you took to resolve it with Takealot and the company's response or lack thereof. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or disappointment.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, email correspondence, or screenshots. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue with Takealot. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click on the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep track of any updates or responses to your complaint by regularly checking your account on ComplaintsBoard.com. Engage with any follow-ups or requests for additional information to help resolve your complaint with Takealot.

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Phone number

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Website

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