Taco Cabana review: Gossiping Employees, Stale Unedible Food, Poor Customer Service

Lcoation: 1777 N. Lee Trevino Dr. El Paso, TX 79936

Employee: 424318

I went in to buy food from Taco Cabana. However, the experience was horrible. The young woman asked to take my order, then abruptly interrupted me to ask me to wait as she spoke to someone else. I could hear people laughing in the background. After a long wait, she came back and I repeated my order. She asked me to hold again. Then asked me to repeat my order. I was running late as it was and she continued to ask me what my order was. I assume that she may be new so that is not an issue. A bit irritating but not uncommon for fast food.

I ordered sopapillas. They were horrible. They are rock hard and not fresh. When I pulled up to pay, the women were laughing in a huddle like teenagers gossiping.

Please review the footage. The food was horrible. I cannot eat this. They are not fresh. This is a first.

I will never come here again and I am going to review this online pending the outcome.

I even videoed the exchange because it was so unprofessional.

Because it was just $1.59, I am not going to go back and subject myself to that. Ladies laughing and acting unprofessional. There were so many and no one was helping the cashier who looked miserable and was not laughing along. I will give her that. Seriously, please review the footage. They were literally laughing and playing around like they were at a party. Very different from normal work settings.

This is unacceptable. The food quality is horrific. The women laughing and repeating my order over and over was off-putting.