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System Pavers is suing us. They are using the justice system to harass and extort us into paying for work that was never performed, and never even agreed to. We hired System Pavers in 2023 to install pavers at our home. From the beginning, the paperwork and process were confusing, inaccurate, and misleading: The pro forma contract omitted key details, such as pricing of specific materials or precise scope of work. The amendment SP sent later incorrectly listed our patio as the area to be paved, even though we only wanted our driveway and walkway. The amendment also increased the price, but failed to include accurate quantities, drawings, or clear scope.
The company's paperwork was inconsistent and incomplete (eg, missing DocuSign certificates of completion) System Pavers never worked on the patio - and promised that they would reduce the contract price to reflect only pricing for the actual work performed - they never did it. The Completion certificate we were asked to sign did not reflect the reduced final payment, based on the actual work performed. It was incomplete. They promised a Warranty certificate, but never provided it. Despite our repeated requests, the company refused to provide a final invoice with correct pricing, or to adjust the contract to reflect only the work actually performed.
Instead of working with us in good faith, System Pavers abruptly filed a lawsuit against us, even though we were ready and willing to pay the correct adjusted amount. After the fact, we saw similar reviews with customers experiencing bait-and switch on pricing, scope and modifications. SP misrepresented or omitted material facts, failed to provide accurate paperwork, and did not honor its promises. We believe this constitutes Deceptive & Unfair Business Practices.
