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Midwest Manufacturing reviews first appeared on Complaints Board on Dec 10, 2009. The latest review faulty door, lock set side was posted on Nov 27, 2019. The latest complaint implied and express warranty not honored was resolved on Jul 30, 2010. Midwest Manufacturing has an average consumer rating of 3 stars from 5 reviews. Midwest Manufacturing has resolved 3 complaints.

Midwest Manufacturing Customer Service Contacts

5311 Kane Road
Eau Claire, Wisconsin
United States - 54703

Midwest Manufacturing Complaints & Reviews

Midwest Manufacturingfaulty door, lock set side

The lockset edge of the door has a too large gap at lock and strike plate area.
Purchase date : 11/02/19. Menards, Glendale Heights, Ill.
Installed 11/25/19. Used as double door configuration, as shown. top and bottom is correct gap. Full metal door (PH32X80 LH SN ; SKU #414-0333) at lockset is way to large. There is no way to adjust for this. Would like replacement door.

faulty door, lock set side
faulty door, lock set side
faulty door, lock set side

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    Midwest Manufacturingmastercraft door

    After purchasing a mastercraft exterior door in july 2018, the 3 point lock system failed in may 2019. To exit our cabin, we crawled out a window. The lock was stuck, and inoperable from the inside and outside. This door was brand new, on an end cap at the virginia mn menard's store, and considered a "display" or "bargain", "as is" unit. This door never left the store until we bought it. Hence midwest manufacturing will not compensate us for this defective door. Why sell any product if you can't cover your liabilities for a failed item? Lip service from company reps is the compensation that was offered. Good thing there wasn't an emergency that morning when trying to exit our cabin...

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      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Menards / Midwest Manufacturing / Mastercraft Doors — implied and express warranty not honored

      This is my personal WARNING if you are thinking about buying Mastercraft doors made by MidWest Manufacturing...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Midwest ManufacturingDo not buy

      CAUTION, MASTERCRAFT exterior doors LEAK horribly! We bgt 5 french doors for new home, every single one leaked...even flew out rep from WI to fix...no go. NIGHTMARE dealing with Mastercraft. Learn from our expensive mistake. DO NOT BUY MASTERCRAFT...we purchsed thru Menards...they do not back their products. COntractors in our parts call mastercraft= mastercrap and mastershaft. So true! Purchase Jeldwyn, Pella, or Anderson. Run, run, run away from mastercraft.

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        • Ho
          Hopfenmuller Dec 15, 2014

          Composite decking is drastically different. Colors are different, Surface is different. Water beads on some boards & wet on one beside it. Menards won't stand behind it & neither does Midwest manufacturing. Midwest letter says this is normal.

          0 Votes

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Midwest Manufacturing — poor quality

        Midwest manufacturing makes mastercraft doors and sells thru menards. Long story short: we bgt five (5...

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