The complaint has been investigated and
resolved to the customer's satisfactionResolved Super8 North Bergen, NJ — will not refund money
resolved to the customer's satisfaction
I booked a room for 3 nights through booking.com, for the first (and last) time. Went pretty smooth. Entered my credit card, and got an email confirming the reservation. Unfortunately, I had to cancel a few hours later, a full day before the check-in time of the first day.
I noticed in the email that there was a link to "manage your reservation". I clicked on that link, and went straight to a booking.com site that had a big button "cancel your reservation". I clicked the button, and instantly got a web page that said "your reservation is cancelled". I thought that went awfully smooth. Usually it is a bit of effort to cancel something or get a refund. Well, it only took a few seconds to find out why. I got another email that confirmed the cancellation, and informed me that the cost of cancellation was the ENTIRE price of the three rooms.
Which really begs the question - why even have a procedure to cancel a reservation, if you are not going to refund 1 cent of the money? That is like a store having a refund counter to take back products, but with no plan to ever give back the money. Why would anyone take anything back? Well, I believe it is a scam. They love it when you cancel, so they can rebook the rooms and keep all your money. That is why they make it so easy to cancel, but not advertise the fact they are going to keep all your money.
Booking.com blames the hotel, the hotel blames booking.com. Typical run-around. And I am left going to my credit card company to fix this mess.I have never experienced this from any other hotel I have ever been to. They always said I could cancel, if needed, prior to the date and there would be no charge.
Stay away from these guys