The complaint has been investigated and
resolved to the customer's satisfactionResolved SunTrustBank — extended overdraft fees
resolved to the customer's satisfaction
I had overdrawn my acct by forgetting that I had an a payment that I forgot about which was my fault, I had been charged 4 overdraft fees of 36.00 each plus the 101.00 ( the payment that came through). I went in the bank and they had told me that they pay the larger amount first as they think that it is a major bill that needed to be paid, the four smaller charges came in before the larger charge, and they did credit 2 of the over draft fees back, which i was thankful, I now noticed on my account since it is 7 days overdrawn and I told them that I wouldnt get paid until the 9th and they said that would be fine. now i noticed they had tacked on 36, 00 for Extended Overdraft Fees which i was unaware of this charge until i found out about it online. I have had the acct for over 2 years now, how am i to remember that if this happened that they were going to charge this.. I am going into the back to see if i can get the charges removed, and then if not, once the acct becomes current I am going to see what they have to say when I close this account, I can not believe that this happens, especially when there is no notification that this is going to happen.. I hope that someone can pass a bill or something to reduce the fees that these banks are charging for overdraft fees, and this is the first time in 2 frickin years that I have over drafted.. this really sucks. I hope that by law that they can not charge this amount of fee for overdrafts. thanks for hearing my side of the story of suntrust banks- steven in saint petersburg, fl
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