The complaint has been investigated and
resolved to the customer's satisfaction
SunTrustBankextended overdraft fees

I had overdrawn my acct by forgetting that I had an a payment that I forgot about which was my fault, I had been charged 4 overdraft fees of 36.00 each plus the 101.00 ( the payment that came through). I went in the bank and they had told me that they pay the larger amount first as they think that it is a major bill that needed to be paid, the four smaller charges came in before the larger charge, and they did credit 2 of the over draft fees back, which i was thankful, I now noticed on my account since it is 7 days overdrawn and I told them that I wouldnt get paid until the 9th and they said that would be fine. now i noticed they had tacked on 36, 00 for Extended Overdraft Fees which i was unaware of this charge until i found out about it online. I have had the acct for over 2 years now, how am i to remember that if this happened that they were going to charge this.. I am going into the back to see if i can get the charges removed, and then if not, once the acct becomes current I am going to see what they have to say when I close this account, I can not believe that this happens, especially when there is no notification that this is going to happen.. I hope that someone can pass a bill or something to reduce the fees that these banks are charging for overdraft fees, and this is the first time in 2 frickin years that I have over drafted.. this really sucks. I hope that by law that they can not charge this amount of fee for overdrafts. thanks for hearing my side of the story of suntrust banks- steven in saint petersburg, fl


  • Br
    broke again Mar 24, 2010

    last week my girlfriend and i knowingly overdrafted are account on a friday. we had two dollars and some change in the account. she went to the dollar store, two days before friday and spent one dollar and seven cents, wich left us with about a dollar in the account. then on friday i went to seven eleven and spent eleven dollars; overdrafting the account. so we knew there would be a $36 fee pluss the $10 i spent. well it didnt work out that way they held on to the dollar store transaction until after the seven eleven trans action went through. this overdrafted the account twice wich is $36+$36+$10= -$82, instead of the $46 dollars we thought we would owe them. so, we said ok thats fine they got us again those sneaky ###. we had to wait a week before either one of us got paided again to deposit any money into the account. so, on friday when we got paid her money was directly deposited into the account from her payroll at mid night. we checked the account to make sure they didnt hit us with an extended overdraft fee and they didnt the only money they took out was the $82. so, we went and paid bills and spent the rest of our money on what ever we wanted to spend it on. we left $4.52 in the account. after 5:00 p.m. that evening we checked our account online and sure enough there was that extended overdraft fee of $36 wich put our account into the negative $31.48 and charging an additional overdraft fee of $36 for going into the negative. now our account is at -$67.48. we called the bank and told had they posted that extended overdraft fee at the beginning of the day we would have left enough money in the account to cover it. they said that there was nothing they could do about it, that our ounce a year courtesy overdraft removal had already been used in january. in january they gave us an overdrat fee for nothing then we had to call and argue with them to get it removed and they called it a courtesy! you are supposed to have seven days to deposit money into your account to avoid getting an extended overdraft fee, but its really six days. because when we overdrafted the account last friday they counted friday as a day. it should have been fri to sat 1 day, sat to sun 2 days, sun to mon 3 days, mon to tues 4 days, tues to weds 5 days, weds to thurs 6 days, and finally thurs to fri 7 days. banks are full of heartless money grubbing [censored]bags. i hope they all die broke and overdrafted.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.