The complaint has been investigated and
resolved to the customer's satisfactionResolved Sun Life Assurance Canada — Short Term Disability Benefits
resolved to the customer's satisfaction
Despite having paid for disability benefits through my employer for 15 years, I have been cut off short-term benefits after 8 weeks for what they claim is insufficient medical documentation. Sun Life has made me jump through all kinds of loops to provide what they feel is adequate medical documentation, only to continually tell me it is not enough and they cannot grant further benefits, despite a disability preventing me from returning to my job. I am PISSED OFF, and my doctor is angry as he is adamant that I cannot return to work until I get a specialist opinion. The staff at Sun Life have been rude and unreasonable, and I have now sought legal advise. RIP OFF!!