The complaint has been investigated and
resolved to the customer's satisfaction
Sun Cellular/Digiteloutrageous charge phone internet browsing

B Review updated:

Heres the scenario..we browsed at least 3 to 4 hours of internet using a postpaid Sun Cellular Celphone as a modem in my Laptop. I am a subscriber dun sa plan P 350.00/month nila with a credit limit of P1, 500.00. We were charged P 11, 900 pesos, just opening web pages like yahoo, youtube, and cartoon network website.. their reason Per Kilobyte daw ang charges nila sa interntet access..I WAS ASKING KUNG SAAN YUNG CONTRACT na pinirmahan ko sa kanila but the girl from their office told me that during the time I signed a contract, wala daw naka state dun na per kb and magiging charge nila sa akin kapag mag aaccess ako ng internet and wala daw at di nya makita ang contract ko sa file nila. So I asked for a blank contract para makita ko how they charge internet access and found out na they charge (if I ca recall P20.00/ 30min. not the 0.25centavos/kb they were charging me. A letter from Sun Cell came, stating na pag di daw ako nagbayad THEY WILL SUE...I called and was called by their respective office employee from the network and my problem was not clarified, so I waited...after a month, a letter from their private lawyer sent a letter saying I have to pay the charges plus damages and etc. amounting to P26, 000.00 +. I responded to the letter using a lawyer quetioning the validity ang legality of these charges, up to now they didnt yet respond.. If anybody who has legal means to inform me if I have a fighting chance to this nightmare please send me an e-mail, any help will be e-mail add [protected]


  • Br
    Bryan Malindog May 28, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Why? My sun sim can't access in fb but I have an active tu50 promo. Also when I activate my sim there's a freebies but its also not Working, So I decided to buy a load which is Tu50. Then is the same not working.

    0 Votes

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