The complaint has been investigated and
resolved to the customer's satisfaction
Summer Bay Resortsrip off!

In January 2008 I purchased what I believed to be only 2 adult theme parks. Anything else that was included would be free. The sales person I would say deliberately forgot to mention that my husband and I would have to attend a 90 minute presentation in order to receive our 'free hotel accommodations'. Had I known this I would certainly have refused the 'special offer'. Also, if I were to have a refund I would have declined within 7 days but didn't find out until I visited the web site today. That is another bit of information that was conveniently left out when speaking to that person. Granted, I have 3 years to use this promotion or transfer to someone else but they also will not care for it. I'm very upset about this and I just hope I can get my money back but I very much sure I won't.


  • An
    Anne May 14, 2008
    This comment was posted by
    a verified customer
    Verified customer

    There are just too many victims out there who kept quiet about the problem. It will not take too much of your time to file a formal complaint to the BBB (address above) so that our voice can be heard. If not, this big corporation will continue on to scam other innocent victims. I am too being mislead into buying a vacation package. They hide all sorts of information that if anyone who had common sense would refuse to purchase the package. I for once, also do read the terms and conditions - unfortunately their terms and conditions are also misleading (which makes me think that is illegal). I am hoping to bring this to the attention of the Florida Law.

    0 Votes
  • Ar
    Armin May 29, 2008
    This comment was posted by
    a verified customer
    Verified customer is abolutely the bigges ripoff I've ever seen!
    If you want to cancel the "special prise packge" it is not really easy to do this!
    Never try to take to the phone! NEVER! they will let you wait for a long time...
    I'm happy that i didn't spend much time with phones to this fake company!
    Just write a letter and e-mail! Your credit card comapny will do the rest, if your
    letters and mails are written within the time stated of 7 days! 7 days?! what a joke!
    This concept is sooo inhuman that my first cogitations were: I have to travel to orlando and
    see all this peoples who are standing behind this company and say them, what kind of a**holes they
    ALL are! How can something like that be legal? I really ask me about our rights.
    I got so much luck, that i gave the letter at the right time to the postservice, one day later and it
    was sooo pi**ed off! Im living in Switzerland and i choosed the fastest sending option possible!

    So, don't wait, and don't let youbeguile so from the "nice sounded" features they promise you in these

    To cancel take this mail adresses: [email protected]
    Cc: [email protected]

    If nobody will response to your mail, NOT your problem! you just have to beware this mail
    in your sent mail folder!

    I hope that summerbay will become her quittance for this! in my eys they are all bandits working in this office!
    Look for your rights, if you got some questions, just contact me!

    1 Votes
  • Sh
    shannon Jun 16, 2008
    This comment was posted by
    a verified customer
    Verified customer

    All I can say about the original comment is... It doesn't take a rocket sceintest to know that if you are getting a free vacation from a company for only the price of tickets, then hello you have to give either some of your time or money for ANY promotion.

    -1 Votes
  • Fr
    fromCA Jul 18, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Deceiving co-Sales says you can sell on EBAY-which you cant unless you are a travel agent-they wont let you! (Federal LAW) I cant get any info from this co-I am put on hold when I call for 30-40 min--then to find out the Call Center person cant find my # or name..they transfer me and still cant find. I cancelled wi/7 days but they didnt credit it all! QA Director-James Baker wont hear complaints, wont listen, talks over you, and stalls (con tactics). This co is a fraud. They getyour money and you cant get hold of anyone. Corp even says he is the only one--HE is no help but should be put away. Everyone shoudl compalin to BBB-Central FL, Attny Generals Office, FBI . These kinds of companies go on till they are caught by the right agency! Why would anyone buy a timeshare (which the SALES peopel left out it is about form the beginning) You are paying to listen to their 90 min high pressure sale pitch-they shld pay you!! Plus they mis-represent what Sales promises-Any decent hotel you still have to pay more!

    1 Votes
  • Al
    Alea Dec 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Hello people!
    I NEED HELP! I live in Germany..
    I won in Internet 3000 dollar.. The number I called was in Orlando, Florida-"Summar Bay Resorts". They offer me a vacation pack for 4 pers. This vacation gonna cost me like 3898 US dollar. The balance is still 898 dollar, which I have to pay per credit card. I asked which guarantie did I have? The lady said, that they will send me everything home after 2 weeks and when I pay, she will give me a cod & talk something about proove for the tickets.
    I have to give them answer tomorrow and after what I read here, I´m still not sure.. Please, if somebody read this here, now, today, give me a quick answer. I gonna be very happy for any answer and thankfull for help.

    Nice greetings.. and thanks..

    1 Votes
  • Po
    Polish girl Feb 09, 2009

    Hello!I NEED HELP!!!I have the same situation like Alea!I was so stupid buying this "vacation pack"!I have payed 449 dollar per credit card.Now I would like cancel this pack and get back my money.By phone this is not possible!!!Somebody can help mi???!!!
    Polish girl from United Kingdom.

    -1 Votes
  • Me
    Melissa Jun 04, 2009

    Summer Bay customer service is rude and unprofessional. James Baker is sarcastic and condesending. They tried to put us in a Roach Motel. I am not subjecting my family to that. I canceled when I got there and had to replan vacation while already on the trip...I don;t think that would have been done if the way we were treated was normal...also ended up spending 1000 dollars more on vacation than planned due to the lack of support from Summer Bay. Terrible organization never book through them!

    0 Votes
  • Me
    meaky Nov 06, 2009

    I would just like to thank everyone here, the people i spoke to were really nice and i almost fell for it they r ringing me back in 7 days as i told them there was no money in my credit card until then just so i could do a bit of research and i am glad you all came forward and made this site.
    I am a single mum from australia and was excited tot hink i could take my children to disney world so thank you all deeply for not letting them rip me and my children off xxx

    0 Votes

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