The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Summer Bay Resortsmoother than smooth! run!

G

I received a message that I have won a holiday and that I needed to call a given number. I called and a very pleasant lady (Jo-Ann Lester) told me that I was so lucky and she is so happy that I called the number because if I did not I would have missed a great opportunity ... bla, blah ... After about half an hour of 'conversation' and explanations of the three holidays I have won (Orlando, Bahamas, Daytone). When Jo-Ann told me that I had to pay more the $800 I said 'oh, that's the catch' and she basically told me that I was crazy not to see what a great deal it was. It all started to smell really fishy ... finally I was 'handed over' to Alisa who was supposed to clinch the deal and who tried her best to be polite but I could just sense that she was just trying to 'get' me ... She reminded me of the plus I had to pay .. I said that I was uncomfortoble with this and that I'd check and call back. And guess what happened: She became rude, told me that the trip would be 3800 when I called back and then she hung up on me!!! I hope people will not fall for this ... whenever you have to pay money for something you have 'won' ... scram!

Responses

  • Ih
    ihatesummerbay Apr 21, 2010
    This comment was posted by
    a verified customer
    Verified customer

    ANYONE INTERESTED IN PARTICIPATING IN A CLASS ACTION LAWSUIT AGAINST SUMMER BAY RESORTS PLEASE CONTACT US AT [email protected]! YOU MAY BE ENTITLED TO COMPENSATION!!!

    0 Votes
  • Ro
    robertklotter May 17, 2010

    I bought a vacation package from these people. I canceled the deal 45min. later. I talked to the manager of sales and he said he would refund our money. We immediately called our credit card company and tried to dispute this deal and it was too late they had already processed our card. Not only they didn't refund our money but the $299.00 package was billed an extra $99.00 and reservation fee of $6.95 totaling $404.95. I called them back was bounced from person to person, I was put on hold for 45minutes then they disconnected me. I called back and got the guy who originally put me on hold. He informed me that these vacations were non-refundable. By this time I was fighting mad. The guy was very errogant and said that because I was upset he no longer could help me and hung up again. I don't know about you but I work too hard to be cheated out of my money. My name is Bob Klotter my e-mail is [email protected] and I'm very interested in a class action suit against these criminals. I just can't believe that the FBI doesn't shut these people down.

    0 Votes
  • Da
    Dale Embree May 10, 2017

    @robertklotter at least consider that you got off for 404.95 i MADE BE IGGEST MISTAKE OF MY LIFE WHEN i BOUGHT INTO THIS TIME SHARE DEAL AND AM OUT 35k AND IF i WANT TO GET RID OF IT(no one will buy it!) i WILL HAVE TO PAY ANOTHER 5400.# TO DO SO. OTHER WISE i HAVE TO PAY MAINTENANCE FEES FOR EVER!!!

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.