Exploria Resorts
Reviews and Complaints

I purchased a Timeshare in Gatlinburg, TN October of last year. My husband and thought we were making a great investment. However, today 5/22/2019 I was on the phone with the loan service of this company and not only the customer service is terrible I asked the Question, "Have I been duked for my money?", the representive started smirking and said, "We are on a recorded line and I can not answer that question." It made me cringe because she really thought it was funny. I would have atleast felt comfortable if I had assurance that I am not being Scammed. I really do not know what to think I.

I have been contacted recently by Exploria Resorts HOA Inventory Recovery department, in summery they stated that they will forgive my $5K unpaid annual resort fees if I sign a Deed-In-Lieu Agreement and give them ownership of my week. I wish they can buy my week back.
Frankly, I do not care much about this falling apart resort.
Does anyone know what this is about? will it affect our credit negatively if we do that? I was reading up about this and some owners said they did a Quit Claim Deed, what is the deference between this and a Deed-In-Lieu? any clarity on this would be much appreciated.

I am so disappointed.. We have been basically tossed out of the "family" unless we come up with $15, 000... we complained about the high pressure sales pitch from 2 years ago, was assured it would not be like that, but it was.. You just couldn't get it through their heads, that we couldn't afford to join THEIR family due to being on fixed incomes... HORRIBLE EXPERIENCE... Now our maintenance fees are going to jump t o$2000 for the year 2020.. It has doubled in the last 4 years... Who wants to have to get on the marketplace and play games, making false plans to get expos to pay for your maintenance fees? The other guests went out before 7am and took all the lounge chairs and the pool had algae in it from not being cleaned.. When we complained about the chairs, we were told to go to the pools at the 300 or 200 buildings... I have already paid for my 500 building and don't feel I should have to help pay for the "new" 600 building.. I like it where I'm at... Oh, the battery went dead in the smoke alarm and I had to take it down and remove the battery because "Engineering" couldn't get there within a 4 hour period...

I booked this vacation package 1922426 for myself and partner. because my partner has been delayed and will not now be arriving until late 19th feb I was not permitted to do the "tour and presentation". Therefore no further information was made available to me at all in fact I was refused any further help. Consequently having been here 7 days I have not been able to avail myself of the attractions which should be part of my package. Further I am unsure of where to go next, how to secure a hire car or get any sense out of anyone connected to Exploria. On limited funds I have booked into a motel nearby and because the headquarters are not available weekends are stuck in the interim.
The help ( ? ) from the VIP centre certainly is nonexistant pathetic and totally unsympathetic with my situation.
Nowhere on the limited email information does it show the departure day of the Bahama cruise portion, the check in date for Daytona, nor info regards Costa Rico stay.
Having extended ourselves to make this Vacation after delays due to major injury which resulted in the loss of one leg my dissappointment is nothing compared to my anger and disgust at the lack of care exhibited to your "valued customer".

The only thing memorable about this "vacation" is the lack of care and attention, surly exploria staff, and disgust at having wasted thousands of dollars on this package along with the airfares and other cost incurred to be here for no relaxation nor enjoyment.
Because of the wasted time poor treatment and waste of hard worked for funds, A full refund of the package and airfare required is expected.
Please ring [protected] asap or email [protected]@xtra.co.nz

Vaughan Thomas

Please count me in for any class action law suit against this scam. I wish I wasn't pressured into believing any of this was good for my family! Natasha is a liar and this company are nothing but crooks. I have written to them. Contacted natasha about her selling my unit after buying because she told me they have a "buy back" program. Liar liar! She gave me a number to call and they basically laughed at me. Im stuck have been faithfully paying everything but want these people thrown in jail. They should be ashamed of themselves.

I was offered a holiday package with $3, 000.00 off & needed to pay $898.00US. Was given a spiel about what was included eg. 5 nights in Summer Bay, 3day 2 night cruise to the Bahamas, another 4days 3 nights a East Coast Central, Florida. I was asked if there was any reason we wouldn't be able to take this holiday & I replied no, not at this stage. We had not long come back from 3 weeks in N.Z. However, both my husband & I in the last couple of weeks have had some tests ordered by a Cardiac Specialist. Some results had come back & he had advised us not to take any holidays where we needed to fly. I rang VIP customer care & explained the situation & they were very argumentative. First spoke with Mark & he was fine but then put be through to Delores, who just wouldn't listen to what I was saying & trying to explain the circumstances. She said your health is YOUR problem & we won't be refunding anything back to you. We got nowhere with her until she then said give it to friends or family. I said that there was no-0ne we knew who would take it & she said :Well I will extend the time from 18months to 30months. I said the Specialist said he didn't know if we would ever be able to fly. She then said There are places in Australia you can use it which sounded better. I was told to go to www.Travelsavingsdollars.com Last Saturday, 26th November, 2016, we received word from the Cardiac Specialist that my husband needs Open Heart Surgery, which means we definitely can't fly.
I don't know why they can't return our money due to health reasons.

on 16th of feb 2016 got a message to look into was a promotion deal for this resort just had to ring with in so many seconds. then they answered was saying it was just a promotion to promote the resort. (florida sunshine holiday) Itinerary is orlando florida hotel with resort amenities 6 nights.
car rental 7 days or theme parks instead.
daytona beach hotel 3 nights
bahamas cruise2 nights
guanacaste costa rica 4 nights
retail price $3, 898.00 todays discount $3, 000 my price $898.00
got every place up on computer so I did give my details over the phone and bit more converted into australian dollars, said they will send everything out when booked . have 18 mths to decide but want to know 60 days in advance. we can't get our money back if we pull out but can give it away or sell it to a friend. got customer no 402uk021416 and it is for 4 people they can help us with our fares if I want. and all we have to do is walk round the resort for 90 min.. so excited told people and straight away scam they said, I thought well i didn't get it for nothing and I had numbers to ring so rang thinking i will not get through but i did spoke to the receptionist and the main bloke which is Jason Davis and told them about being a scam and she knew who i was straight away said i am jennifer from ausie, and said that they were a reconized resort and they are just promoteing their resort and up to me weather i take it up or not. so i am still up in the air. I told them that i have heard that we might get there and there is no accomodation for us and they will not reconize us. and she just said i don't know what more to tell you. as i told her it is going to cost a fare bit in fares for us so.I have reservation number and for any questions I have read a lot on this sort of same holiday but was not the promotion one and they didn't have as much info as i have so what do you think

I was approached by a telemarketer about a vacation in Orlando Florida, and since we had thought about going there soon, I was willing to listen.
They promised me 5 nights two bedroom suite in Orlando, nights in Florida east coast, 2 cruises for 2 people each for up to 7 days and 4 nights in Cancun all inclusive.
I would have 24 month to use the vacation certificate and could book the cruise and the Orlando vacation together since it is quite a long distance from Canada.
I could cancel indefinitely and would get my money back.
I was not sure if I wanted the package but they said just cancel when your husband does not want this...
So I signed up for it and gave them my credit card number for the 299 US.
When I received the welcome e-mail, the same day, it stated completely different rules, I had only 12 month to travel, have to book the cruise 90 days in advance and can only book that after I was in Orlando, and the package is only refundable for 30 days.
I have called them the same day, talked to a person who put me through to a manager, Josh, who promised me to look into it and rectify everything for me, he would call me back in the next hour...never received a call, that was on Dec. 30. 2014.
I did not call till Monday following, since it was a holiday weekend and I thought they need time to work on it.
When I called again Monday Jan 5th, I was told that if I want to cancel they have to forward this to a manager who would call me back in the next 3 days, I waited for another week.
I called again on January 12th, (talked to Jenny) and was told that the last week did not count for the three days since they were so busy, so I would have to wait another 3 days.
Did that, did not get a call.
Called again on January 16th, an automatic voice told me I would be first in line, I could hear the click, to put me in the waiting line every couple of minutes and had waited 45 minutes.
Hung up and hid my number and called again, got somebody after 2 minutes, (talked to Brian) when I very politely asked to be forwarded to a manager he did not want to and when I told him my certificate number he checked it and said just one minute, and hung up on me...
I have called another time, got hung up too.

I have contacted my credit card company to get my money back and I will contact the better business bureau and I have contacted RCI.
I am sick and tired of this game and this is really not helping to make time share more attractive to anyone.

I will spread the word about this resort and this time share.

Sincerely

S.K.

This company bulldozed me by giving me all this free stuff at this resort, plus a cruise discount prices. They promised they would not take any money from my account it was to just hold my spot and I had 30 days to decided. I immediately went to my account online and they took $249, 00 from my account and I am PISSED. I called my bank and they indicated that amount is pending and if I could get them to send a fax stated they were not taking this amount because I cancelled the deal with them. I called them back and they would not send a fax to my bank and they indicated that they had 24 hours to get the money back to me. I'm on disability and I told them that I couldn't afford for any money to come out of my account at this time AND THEY DID IT Anyway! I want my money back into my account ASAP

Summer Bay Resorts. Was on a Website and told I had won $3000 as I was viewer number such and such, had to phone straight away. Did so and was told I had won $3000 towards a package holiday in the US if I paid the remaining $498 (covered a holiday for 4 people). I agreed and received phone number and websit details for booking the holiday and was told I had 30 days to reconsider if I changed my mind. I have changed my mind and tried to call for a refund. All numbers given to me and those found on website are disconnected and I can't get hold of anybody.

was going to get a penpal when i got a message that i won a 3000 dollar travel spree, called [protected] and was told i got a trip to orlando florida for 6 days 4 nigths and a cruise for 4 days three nights, even got my customer no an was told i would get an email, when i called back the guy is telling me i have to pay the money now 898 US and give him my credit card info.when i told him i didnt have a credit card he told me i dont qualify an hung up

I purchased a vacation but didn't get to use it. A year later I receive another charge on my account for a little less than the one I really purchased. I disputed the charge on my credit card because I didn't authorize it but they sent the paperwork from the vacation I DID purchase so my credit card co, charged back the amount & I am still fighting it. They tried to do the same to my Capital One card charging $152 but Capital one is very good about not allowing FRAUD. BEWARE of Summer Bay Vacation SCAM! It is no Good & you will get ripped off!

I nearly got caught out today and feel very ***.They said they were giving me $3000 off all sorts of holidays and that i only had to pay $898 for 4 holidays and a car rental.

Anybody asking you to pay that much money straight away on the phone sounds very dodgy.The sales person even offered to hold while i rang my husband to discuss it!She said they were paying for the call but i haven't checked the phone bill yet as they probably weren't.They wanted the money there and then without being able to provide any solid assurances of what i was paying for.They obviosly thought i was difficult because i was put onto the supervisor.They sound very friendly and chatty.I'm so glad i did not take my 5 kids (age 3 to 9)half way round the world to have a nightmare holiday.What a lucky escape!

Purchased timeshare may 2009. Available to use every other year. Maintenance fees paid 2010/2011. Today have tried to book a holiday for this year, but have been told that because I have previously not banked my points before end of year 2010 ive lost all of my points and the maintenance fee's paid will not be reimbursed. Have complained but got no where only being inform that the request to ring every year is detailed in the purchase package. Nothing in invoice stating pionts not banked only where's your fee's. What can l do!

how can they charge based on years of ownership. when we purchased our maintance fees and taxes was 226.00+98.00 this was the yearly total. I RECIEVED a bill this year for nearly 750.00 . Talked with another owner that bought two years ago their fees for a two bedroom for 2011 is less than 520.00. I own a one beedroom . JUST LOOKS LIKE a rat; smells like a rat. signed ben had maybe.

We were duped on New Year's Eve with a pop up screen on the computer that we were the 1, 000, 000 visitors to a site and had won $3, 000 worth of vacation with SBR and took up their offer of 5 nights Orlando, 1 week's car hire, 3 nights Daytona, cruise to Bahamas, etc. etc. We paid $898 extra via credit card. This morning we have read all the scam reports so have tried to cancel and block the payment. Payment has gone through and no one available on phone because it's New Year's Day. However, on all these reports I have read most are from people who cancelled. I have not seen anything from anyone who went ahead with the offer. Can anyone tell me what it is actually like and what extra payments are involved when you get to Orlando?

They are an operator to advertise for resorts only - They call me with a special kind of special promotion for their resorts in US and worldwide, good deal I paid about $561.95 for the following as list in my Vacation Package Purchase confirmation letter -5 days/4nts in Puerto Rico -5days/4 nts in costa Rica- 5d/4nts in Dominican Republic - 5d/4nts in Spain -4d/3nts in Anaheim CA + 2nights in one of the resorts countrywide.

I liked it specially my plans includes Spain, Costa Rica, Puerto Rico

at the same time I made reservation to Costa Rica- I have to pay USD 20 per night per person processing fee, there they gave us the old rooms and old bath and we attended 2 1/2pushing hrs forcing us to buy time share-and when I mentioned that the low quality room they mentioned to us that summer bay resort is a rip off and we could do the same prom. direct and in good room on the internet and it cost 199 USD for 1 couple all inclusive.which is true, I made a reservation on the internet direct with a resort in Cancun on all inclusive basis for 199USD for couple(promotion for time share.

Second time when I decided to make reservation to Anaheim CA they told me not available at any date- last week I tried to make Spain not available any date - that means the resorts do not allow them to promote their resorts any more -Today I request Puerto Rico they said not available too I pissed and they put me on hold, I called back they said ok but I pay 399USD room only . Now I have to go through the court If I can to get my money back if I can- They are professional in RIP YOU OFF. please stay away of this trap and let me know to whom I complain if you have experience.

Have obviously been one of many sucked in by their you have won blah blah. Did not do my homework and suss them out.
Realised lots have people have been scammed by them and gave a credit card deposit of 898. All number they gave me of person agents do not exist. When you ring website always unattended. How do I cancel this holiday have not made any reservations. What are the chances of getting my money back. By time I contacted my bank to put a stop on the transaction it was too late. They said they can try and help me out the best they can if I can not get my money back
So to any one else out there who sees this advertised steer clear. I think it is worse when you are in Australia and not the country of origin. I have the confirmation letter but have not been able to print it yet.
Thanks for your time.

I have been scamed out of $1, 096 from my credit card account from Summer Bay Resort over a promotional holiday. I rang with 24 hours to cancel and each time was put on hold for more then 30 minutes waiting to speak to someone. I was on the phone for more than 2 hours and ringing from Australia (I informed the girl who answered the phone that I was ringing from overseas to cancel and she just put me on
hold) I am thoroughly disgusted at being treated like this. When they first spoke to me about purchasing this promotional package everyone was so nice, but as soon as you say you want to cancel they completelty ignore you. I want my money back.

I received an email soliciting an awesome sounding vacation package under the heading of 5 days and 4 nights to Costa Rica. As I'm getting married on June 18, 2011 I thought this would be great and excite my
fiancee with an all inclusion paid for trip. Afterwards and it's only been
a little over 4 hours I'm really scared and upset that I could have been
taken from an "high" on upcoming dream vacation/honeymoon. They
told me and I kept notes as they went first with a perosn indentifying
himself as "Benson" to "Kevin Lovelace supervisor" then to legals dept.
identifying herself as "Rebecca." All personel were very nice and had
me so excited. I kept asking for the "catch" and they stated all I had to
do was come to Orlando stay at their resort and listen to a 90 min. time share opportunity. I stated quite clearly that I wasn't buying anything and they stated I was under no obligation to do so. Subsequently, after
paying my money I have read numerous blogs regarding how they are
scamming people. These blogs are not visible until after the purchase. All I want is my money back and I'll go through a bonefided travel agency with guarantee's of purchasing a valid although more expensive package. If the blogs were visible at that time I would never have done such a blunder. It hasn't been but hours and all I can see now is I've already emailed them and will upon business hours state my resending this transaction. Please everyone I wish I had known of your blogs prior too now I am really concerned about telling my fiancee' of my excitement and stupidity. He'll be nice, but still doesn't do much for my ability of not being able to forget "if it's too good too be true...then it isn't." Words, I have lived by but unfortunately dreaming of that day will now be taken with great caution and treading slower much slower for deals that rip people off.

Shirley Smith
Redwing, MN.