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Sui Northern Gas Pipelines [SNGPL]
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Sui Northern Gas Pipelines [SNGPL]
reviews & complaints

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134 complaints
30 resolved 104 unresolved
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A
7:52 am
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Sui Northern Gas Pipelines [SNGPL] - over charging of bill

I am have 2 SNGPL Gas connections installed at my home town. Billing for the month of April has been received showing the amount to be paid as Rs 1290 and Rs 1300 respectively. Whereas no running of the gas meter has been shown. No complaint procedure is available on the Company's official web page. The consumer numbers are
37981630009
79681630004

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4 comments
S
Oct 29, 2013 6:58 am

my bill charges over please check it

B
May 22, 2013 8:25 am

sab gandaaaaaaaaaaa department hay wo Sui gas ka hay lanat ho in logo ko pay kuhda ka azab aye in per logo ko buht tang kartay hay hy

B
May 22, 2013 8:21 am

banchood kutti kay puttar hay saray kay sary

B
May 22, 2013 8:21 am

mulk main sab say ganda depatment hay tu wo sui gas ka

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K
12:01 am
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Sui Northern Gas Pipelines [SNGPL] - installation of new gas connection

it is submitted that i have apply / submit a demand notice on 20-092012 for NEW GAS CONNECTION (DEMAND NOTICE Consumer No. 24794927145, Consumer Name Shamim Akhtar, Residential Address:590-D Block Sher Shah Colony near Dubai Town, Raiwind Road, Lahore), since no installation has been made so far. SNGPL has taken no action so far instead of completion of mandatory period of 36 weeks.
it is therefore requested kindly install the gas connection at the earliest.

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2 comments
F
Nov 01, 2013 6:42 am
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it is submitted that i have apply for NEW GAS CONNECTION DOMESTIC on 22-06-2010 ( Consumer No.[protected].Consumer Name MR.ABDUL REHMAN s/o MUHAMMAD RAFIQUE, Residential Address:Mohallah Azema Abad near jamil dokandar raiwind road lahorebut no installation/information has been received so far. please apprise latest position. abdul rehman

A
Oct 20, 2013 7:35 am
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it is submitted that i have apply for NEW GAS CONNECTION DOMESTIC on 13-01-2013 ( Consumer No. [protected], Consumer Name Abrar Zamurrad S/O Muhammad Zamurrad Khan, Residential Address: Kh. No. 280, St. No. 1, Gulberg Town, Alipur, Islamabad, but no installation/information has been received so far. please apprise latest position.
Abrar Zamurrad

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E
11:50 pm
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Sui Northern Gas Pipelines [SNGPL] - gas connection of snpl

Dear Sir
Stated my home Demand notice for gas connection was paid in 22 FEB 2012 means 01 YEAR before but still meter is not installed, Corrupted Department (SNGPL) demand for money for installation of meter,
There is no person which can control them.
I am sending my paid Receipt in attachment for Installation of meter and necessary action for this corrupted department (SNGPL)

Ehsan Ullah
Inspection Engineer (Abu Dhabi)
00971 50 8656759

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1 comment
M
Sep 11, 2013 11:36 am

my nem Ajmal aplicition of new gas connection det (05/11/2010) no Demand notice

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ADVERTISIMENT
A
10:25 am
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Sui Northern Gas Pipelines [SNGPL] - meter complain

Salam:
Dear sir my meter is not working. i have complain 10 times at the office but they don't giving any respone. my meter is not working also right now and the bill is so highly. Kindly help me and change our meter Thanks.
our adress is : momin town dalazak road street 6 house 104 peshawar .
Mobile number: 0300-5871969
Home Number 091-2650803

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1 comment
S
Mar 21, 2013 11:35 am

mere meter ka bill provisnal aa raha he meter tbdeel keye hoe 14 month ho gae hn.2dafa toba gea ho 4dafa shorkot cantt office gea ho koi baat nahe sonta.jawab dety hn k aap ki replecent nae chali ye kis ne chalani he os ko mil leta ho.mehrbani kr k replecent chalae jae. ta k sahe bill ada ho provisnale na ho.jazak allah
m tahir.h/no651 w2 shor kot cantt distt jhang
[protected]

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M
5:45 am
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Sui Northern Gas Pipelines [SNGPL] - deley in residentional connection

I undersigned applied for a residential connection to SNGPL in last three year. Then i got Demand Note in Nov-2011 and i paid that on 10-11-2011. The people paied their demand note in 2012 got their connection but still i am waiting for that. I requested the same to RM SNGPL BWP. But every time i feel dis-hearted that only those people were awarded connection who paid bribery / extra money. Should i pay or may i wait till my turn in the next two three years.
Is there any one to hear me?
Muhammad Hussain
Muslim Town Near Ghousia Masjid, Old Hasilpur
Consumer No.74276332827
Contact No.03016598173

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1 comment
D
Nov 21, 2013 10:27 pm

sir g hamri domistic conection ki aplication october 2011 ki ha our dimond jamah hogaya ha november 2012.koi bhi hmara parsan hall naheen junab say appeel ha keh hamra kam jaldi karwa deen. dr nasir rattokala [protected].[protected]

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A
5:37 am
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mara name abdul majeed s/o kala khan, house no.B-76, Gulistan colony, wah cantt, tehsil taxila, district rawalpindi.old consumer no.74334539204, bill id.622975953152, consumer no.62237430001, meter no.MR00007899-03 ha.hamaray ghar ma gas bohat leak ho rahi ha.maharbani kar ka is ka koi jaldi saday baab kia jai.

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K
1:07 pm
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The complaint has been investigated and resolved to the customer’s satisfaction.

Sui Northern Gas Pipelines [SNGPL] - low gas pressure only in 1 street

To,
Md sngpl lahore
Respected sir,
With due respect I beg to say that we registered our complaints #0879412272 dated 2/1/11, 0673937726 dated27/12/12 and 0174786771 about low gas pressure only in our street but no response till now from sngpl sargodha office. Please give orders to responsibles for neccary actions
Thanks
Kh. Irfan. Naseem h/no 527 street no 13 nayazi chok farooq calony sargodha consumer no.93757210005

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B
2:06 am
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Sui Northern Gas Pipelines [SNGPL] - very low pressure at chenab nagar rabwah

Following is the extract of posting on: http://en.wikipedia.org/wiki/Sui_Northern_Gas_Pipelines_Limited
For your notice and action

Issues with complaint resolution system
Sui Northern Gas Pipeline official complaint registration and resolution system has had numerous issues in the past. Customers have reported interruptions in gas service, low-pressure and faulty gas meter readings. In such instances, the company has shown a poor track-record in resolving such complaints, sometimes taking days, even months to resolve relatively straightforward issues.

Being the only natural gas provider and government owned, the company enjoys a monopoly in Pakistan. Due to lack of competition, the company has disregarded some of the basic requirements of its customers

Please be requested that in most of the Mohalla’s in Chenab Nagar, Rabwah, it is not possible to prepare food due to low gas pressure during cooking times. The local office was reached who ignore to take any positive action in resolution of the consistant problem since the start of the winter

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Z
1:47 am
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The complaint has been investigated and resolved to the customer’s satisfaction.

Sui Northern Gas Pipelines [SNGPL] - low pressure

Dear sir,
Our gas pressure is very low. Kindly come and check our regulator.

Consumer No.44459920003
From: Abdul Shakoor
Adress house no. ZB 1714 St. no. 11 Mohallah
Farooqia Near Masjid Dar us salam, Dhoke Hassu
Rawalpindi,

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2 comments
I
Apr 22, 2013 9:12 am

sir,
we r facing a low gas pressure of dera ghazi khan city all cng sector and dosmestic costumer r depressed about low inlet of gas pressure cng sector get 1-2 psi and domestic have also facing a lot of problem why dera ghazi khan facing this problem..multan, sahiwal, all cities have no problem, then why dera ghazi khan city, kya dgkhan ka haq nae is gas pa then why sngpl doing this...main sms on taunsa road every time man slow down close the wall of city through sms with the instuctions of sngpl head cheif engineer, kya qanoon nam ki koi chez nahi, i know ka koi solotion nae lagta jab sngpl wall khud close karti ha then pressure kam to ho ga sir i tell u all situation of dgkhan city apky bas main ha agar ho saky tp pressure ko theeck kia jaye thanks

I
Apr 22, 2013 9:03 am

we r facing a low gas pressure in dera ghazi khan city i have cng station i received only 1 psi kindly solve my problem sir

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ADVERTISIMENT
J
3:20 am
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Applied for new domestic Gas Connection Details are:- Application # 2809662521 Application Date: 19 July 2011 Name Javed Akhter, Address: House # P-171, Umair Town, 07km, Sargodha Road, Faisalabad. Cell # 0301-6087909 SNGPL has taken no action so far instead of completion of mandatory period of 52 weeks.

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I
5:25 pm
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Sui Northern Gas Pipelines [SNGPL] - including of arrear of bills in each bill since dec 2011 in each bill despite deposit of arrear of bill in initial bills

My name is Israr Ullah son of Hayat Khan Muhallah Musal Khan village Topi Tehsil Topi District Swabi. My old Consumer No is 82310012649 and new number is 21242830004. My national identity card number is 16202-0985714-1. We received a bill of 212422183751 including arrear of bills which we had already deposited. After frequest visits of Sui Gas Swabi, Sui Gas Mardan and Sui Gas Peshawar we revised it to Rs 3500 after showing old paid bills to sui gas officials. They promised they will correct the adjustment in Compute of gas Company and we will never receive again over billing in future. But as true to tradition of Clerks BadShah and computer operators we receive bills continueous including the arrear we have already deposited and had to go to Swabi, Mardan and Peshawar to revise it before deposit it in united Banks. Higher Authorities are kindly requested to take pity on us and save us from extra expenses of travelling to swabi, mardan and Peshawar to revision of the bill every month and request to Head Office Lahore, Peshawar< Mardan to correct the error for sake of Almity Allah so that we receive bills for the gas we actually consume. Thanks

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E
1:49 pm
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Sui Northern Gas Pipelines [SNGPL] - bill correction and meter replacement

To
The Registrar(OGRA),
S.N.G.P.L
Islamabad.
Sir,
Most respectfully allow me to say that I have submitted a photocopy of the December 2011 bill in SNGPL Kohat office for the purpose of replacing meter by the direction of the billing officer. But in next month the Surcharge also comes in January 2012 bill . when I complaint against it to the Billing officer (Kamran Jan Gr-11) he told me that pay the the bill in installment and from next month we will revise the extra reading and will replace the meter. I do the same .But in February 2012 no replacement of meter is done by the SNGPL office and then the bill comes with the old charges + 4000 rupees more extra in March 2012.I again complaint against the bill and meter replacing. and I also submit a bill copy(I have submitted 4 bill copies from January to April 2012) after passing 4 months no meter is still replaced by the SNGPL Office Kohat. Now in April bill 6580Rupees are more added due to meter problem. when I contact on this matter with the billing officer he answered me that we will replace the meter soon and can’t do any thing for you and pay the bill and we are not responsible for this .and cancelled my application against the bill correction.
Kindly sir by heart I request you please take notice of this we are not able to pay this bill and I have done what I can do for replacing the meter.
My Consumer no. is 06937930003

28/04/2012

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W
1:11 am
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Sui Northern Gas Pipelines [SNGPL] - incorrect bill

Dear Sir,
I am Wajid Ali Khan and living in Rawalpindi, having consumer number 46947773894 . For the last few months I feel that my meter is not correctly recording the readings which needs to be reviewed soon. I shall highly appreciate if you can rectify the meter so that I receive the correct bill in future.
Thanks and Regards.

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2 comments
A
Jun 10, 2013 6:03 am

sir, previously my sui gass bill vide consumer no.[protected] wrongly received december 2012 Rs.5554/- due to sticky metre, After that I received the bill jan.13, Rs.6862/- Feb:Rs.5816/- Pl correct my bill according to my previouse consumption.
Thx a lot, Muhammad Aslam s/o Muhammad ismail Through Hassan Raza.ghouse colony, ward No.5, Muzaffargarh city.Ph.[protected]

A
Aug 14, 2012 4:40 am

Assalam-o-Alaikom Sir there is thefting of gass in our street please come and stop this work they thefting the gas with the help compressor Please come and check our Colony The Adress is Iqbal Conlony Qurban Lines opposite cantt area station Thanks.

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R
9:39 pm
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Sui Northern Gas Pipelines [SNGPL] - billing complaint

Good Day,

Sir/Mam, since 3-4 months my family is suffering with Gas billing Problem, Several times we complaint, but no one ready to take any action. We are not receiving our Gas bill since three to four months with no reason. Please assist us if there is some possibility.

Your kindly cooperation will be highly appreciated.

Thanks and regards,

Nabeel Ahmad/ Rafia Nabeel

Bill ID no. 748580321435
Consumer No. 74858310001
Meter No. ZA26360599

Railway St. No. 2 Ward No. 7
Sangla Hill
Dist. Nankana Sahib
Division. Lahore

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2 comments
S
Jul 23, 2013 5:45 pm

consumer no, , , [protected]...bill id, , , , [protected]... meter no...mr04338968... name, , , israr ul haq...s/o...siraj ul haq... ye tmam deta hai sir m, sajjad, , , bahtkela malaknd agency

S
Jul 23, 2013 5:37 pm

sir mera bill boht zyda ata sir may kya karo koi tarika bataye mery gar main sirf 2 cholay hain m.sajjad malakand agency bahtkela ...
is martba 8 hazar aya hai ore pta nahi agli dafa pta nahi kitna aye ga...

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S
8:15 am
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Sui Northern Gas Pipelines [SNGPL] - gas connection

AOA

it is stated that i am citizen of Mubarak lane, street no. 1, adyala road rawalpindi. i gave application for gas connection in 1995 and received also payed demand notice in march 2011. my age is 94 years and i am so weak and ill now. i visited head office many times. i m a poor man and not able to visit office again and again any more. they say only 40 meters long service . so it is a kind request to you kindly give connection and provide pipeline before my life end em so much fed up now and can't visit any more again and again. so it is a humble request to work on my application i will be very thankful to you the remaining life kindly contact me and help me. i really need your help and sui gas connection at my home.
thank you!

regards:
nazar hussain shah
application no. : D129
dated: 09-09-1995
address: nazar shah street, gali no. 1, mubarak lane, adiyala road, rawalpindi, pakistan
phone no: 0300-8844800

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2 comments
H
Jan 23, 2013 4:39 am
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Curse you sngpl ... i m applying today, and the tout outside sngpl office told me to give 60000 for connection within 2 months as bribe. this country is at brink of its collapse if our olds are not save and protected

M
Jul 18, 2012 8:25 am

we have submitted an application of Sui Gas Connection in the Name of Shameem Bibi that is famous in SNGPL Office at Rahim Yar Khan. This application was recjected due to not located sui gas line infront of our house. But now Sui Gas Line is lying infront of our house. But now SNGPL staff says that you should new application. then your demand notice will be issued. Now AN AID HAS GIVEN IN NEWSPAPER "DAILY EXPRESS" that who consumers that has given Sui Gas application before 2009, Demand Notice Would be Issued. But SNGPL staff is not issuing our Demand Notice. They demand us some Rupees. So we cannot give them rupees because our complaint is legal.

I request you to give us our Demand Notice. We shall be very thankful to you.

Your Truly,

Muhammad Javed
Contact No. [protected]

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T
7:18 am
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wrong bill. I have recieved bill which contains 672/- rs as rebate/ adjustment. please correct it why it is included in my bill.there was also a note MR sticky &actual gas bill that bill contains adjustment, detail of which are available on request my cosumer # 86035030005 old consumer # 70360211109 my email adress is [email protected] phone # 03005081280

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S
10:11 am
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Sui Northern Gas Pipelines [SNGPL] - non recipt of gas bill during feb.2012

{2nd
Complaint}
Original complaint was lodged on 24th Feb. 2012 followed by a reminder
dt.28th feb. 2012 {copy as under} .

REMINDER.1
From: irshad ahmad farani
To: "[email protected]"
Sent: Tuesday, February 28, 2012 9:53:28 PM
Subject: Fw: Consumer no.71708330007 Meter no.GN25046435
My Consumer no. is 71708330007 & Meter no.GN25046435
I have not received the Sui-Gas Bill for the month of Jan. 2012 till
date . Normally the Sui-Gas Bills are delivered by 20th of each
succeeding month .
Sincerely,
Surraya Nayyar w/o Irshad Ahmad Farani
House no. 54
Street no 112, Sector G-11/3
Islamabad
Cell 0333-6060351
Ph. 051-2221735

----- Forwarded Message -----
From: irshad ahmad farani
To: "[email protected]"
Sent: Monday, February 27, 2012 1:04:26 AM
Subject: Fw: Consumer no.71708330007 Meter no.GN25046435
Pl acknowledge receipt.
Sincerely,

Surraya Nayyar w/o Irshad Ahmad Farani
House no. 54
Street no 112, Sector G-11/3
Islamabad
Cell 0333-6060351
Ph. 051-2221735

----- Forwarded Message -----
From: irshad ahmad farani
To: "[email protected]"
Sent: Sunday, February 26, 2012 12:00:49 AM
Subject: Fw: Consumer no.71708330007 Meter no.GN25046435
My Consumer no. is 71708330007 & Meter no.GN25046435
I have not received the Sui-Gas Bill for the month of Jan.
2012 till date . Normally the Sui-Gas Bills are delivered by 20th of
each succeeding month .
Sincerely,

Surraya Nayyar w/o Irshad Ahmad Farani
House no. 54
Street no 112, Sector G-11/3
Islamabad
Cell 0333-6060351
Ph. 051-2221735
Cell 0333-6060351
Ph. 051-2221735

Read full review of Sui Northern Gas Pipelines [SNGPL]
Mar 03, 2012 10:03 am

Original
complaint was lodged on 24th Feb. 2012 followed by a reminder dt.28th
feb. 2012 {copy as under} .

REMINDER NO.1
From: irshad ahmad farani
To: "[email protected]"
Sent: Tuesday, February 28, 2012 9:51:53 PM
Subject: Fw: Consumer no.[protected] Meter no.GN25046436

My Consumer no. is [protected] & Meter no.GN25046436 .
I have not received the Sui-Gas Bill for the month of Jan. 2012 till
date . Normally the Sui-Gas Bills are delivered by 20th of each month .
My neighbors in Street no 112, Sector G-11/3 Islamabad are also
worried for this delay . Kindly ensure to deliver the same immediately
to avoid unnecessary penalty .

Sincerely,
Surraya Nayyar
House no. 54
Street no 112, Sector G-11/3
Islamabad

Cell [protected]
Ph. [protected]

1 comment
U
Apr 28, 2012 5:32 pm
Verified customer This comment was posted by a verified customer. Learn more

I recieved an extra amount of PKR 1119 in the SNGPL bill as REBATE/readjustment charges.dont know what the hell is that and why charged...?
Anyone can explain...?
Usman Ahmad consumer no.[protected]
Book page no: 9731-144/76

And also wrong reading taken from the meter, more reading in the bill as compared as on meter,
Dont know what this all they do, the corrupt institution...!

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A
8:15 am
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Sui Northern Gas Pipelines [SNGPL] - excess bill

Dear Sir, this is my old consumer No.17310386443 and last two months the company has issued excess bill, as the last month i.e. December-2011 I has paid an amount of Rs.2920/- and now January-2012 the compay has send me an amount of Rs.3, 360/-. This is too much amount and i am unable to understand the reason. Please advised the concerned person to check my GAS METER and send me correct bill for payment. Regards. Hafiz Abdul Rauf S/O Rahim Bakhsh (Consumer No.04417300003) (Meter No.GN26960031

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1 comment
U
May 20, 2012 9:41 pm

Dear Sir, this is my old consumer No.[protected] and last two months the company has issued excess bill, as the last month i.e. Feb-2012 I has paid an amount of Rs.3000/- and now may-2012 the compay has send me an amount of Rs.14530/-. This is too much amount and i am unable to understand the reason. Please advised the concerned person to check my GAS METER and send me correct bill for payment. Regards. Umer din (Consumer No.[protected]) (Meter No.GN27127734)

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H
11:10 am
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Sui Northern Gas Pipelines [SNGPL] - illegal gas connection

To MD SNGPL
Dear Sir I want to lodge a complaint against illegal connection of Sui Gas at Kh No. 97 Moza Mohri Ghazan Gulshan e Iqbal Dhamial Near Fauji Foundation School Dhamial Campus RAWALPINDI against Mr.Nadeem Shahid S/O Riaz Ali Ali Khan. He is using this connection for the last 8 months without any Bill and his Gas Meter is also illegal. So i just request you to please take up this matter with high priority

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4 comments
I
Aug 30, 2013 5:35 pm

Aslam-o-Alaikum Dear Sir I want to lodge a complaint against illegal connection of Sui Gas at Mueez Town Salamat Pura Canal Road Lahore, Sir here in Our Town running a Shopper Bag Factory. the owner of the factory Mr Nadeem has illegal connection of Sui Gas and very cleverly theft Gas since many years but no body check him and did not take any action against him. he checked there theft with security cameras his Address is Nadeem Shopper Bag Factory Near Bhola Peer Darbar, Mueez Town, Behaind Amir Town, Canal Road Salamt Pura Lahore, please take a Strictly action against him and check his connection careful

H
Feb 25, 2012 10:40 am

To MD SNGPL
Dear Sir I want to lodge a complaint against illegal connection of Sui Gas at Kh No. 97 Moza Mohri Ghazan Gulshan e Iqbal Dhamial Near Fauji Foundation School Dhamial Campus against Mr.Nadeem Shahid S/O Riaz Ali Ali Khan. He is using this connection for the last 8 months without any Bill and his Gas Meter is also illegal. So i just request you to please take up this matter with high priority

A
Apr 10, 2013 8:27 am

salam sir.Badaber may illegel connection zyzda hogaye hay please kuch kijye.near Farooq azam masjid Salaray.M asif And M awais nay illegel connection Lagwaya Hay Zameen K andar Raat Ko illegel connection Liya hay.

S
Mar 15, 2013 11:34 pm

dear sir, Bajwa chowk, muhalla Mustafa Abad street NO//1 house NO//10 SHAHDRA LAHORE GASS theft WITH Plastic Pipe MY contac// [protected]

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A
1:02 pm
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The complaint has been investigated and resolved to the customer’s satisfaction.

Sui Northern Gas Pipelines [SNGPL] - non availability of gas

Dear Sir AOA,
I am resident of Safe Homes No 4 apposite Lane -5 Sherzaman Colony Rawalpindi and my consumer no is 86938130001.Sir i am facing the gas load shedding problem since this winter .For the whole day gas isnot available and it is only available during the night for 3 to 4 hrs, That problem is due to unauthorised use of local made compressors use by the consumer to built up their gas pressure. That problem is only with 4 houses of safe homes rest in the nearby houses gas is aval . I have lodge the complaint every where but so far no action has been taken therefore i am requesting you to consider my problem on priority for which i shall be obliged., thanks in advance, regards adnan
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1 comment
D
Feb 18, 2012 11:21 am

in ramghar mughal pura we have no gas supply...please do something...because lach gas supply the people of our area facing a lot of problems...what the hell with your authorties who do injustice with the people...you dont give us gas supply but bills of gas constantly goes higher and higher...non musilms authorities are now better than your shameless authorities...shame on all of you...so plz now its toooooo much

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Sui Northern Gas Pipelines [SNGPL] contacts

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