Respected Sir/Madam,
I am writing to bring to your immediate attention a persistent and unresolved issue with my gas meter at the premises mentioned above.
My gas meter has completely stopped functioning since last month. Despite my repeated complaints lodged through the official customer service helpline 1199, the problem remains unattended. As a direct consequence, I have now received a bill for the current month showing zero unit consumption, which is incorrect as gas usage continues in my household. This situation is causing significant inconvenience. A non-functional meter disrupts daily life and leads to inaccurate billing, which is a concern for both myself and your records. Therefore, I urgently request your esteemed office to:
1. Immediately resolve the issue with my current gas meter, or
2. Arrange for the replacement of the faulty meter as per SNGPL's policy.
For your reference, my consumer number and complaint details are as follows:
• Consumer/Reference Number: 43599525847
• Address: House No. 1272, Street #31-A, I-10/4, Islamabad
• Nature of Issue: Meter has stopped working; shows no consumption.
I trust you will treat this matter with urgency and direct the concerned department to take swift action. I would be grateful if you could inform me of the steps being taken to resolve this issue.
Thank you for your attention to this serious matter.
Yours sincerely,
M. Faisal
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