Suddenlink Communications — returning equipment and final bill
On Feb 3, 2015 I called to disconnect service. On Feb 6 a bill was generated charging me for the equipment I had not had a chance to return yet. On Feb 10 I returned the equipment and asked if I would get a final bill showing the reversal of all the equipment turned in so I would know how much I owe and the representative at the Parkersburg WV office said yes. I left not thinking anything about it because I was supposed to be sent a final bill. I was really busy at the time, working 50 hours a week, running a business on the side, and we were building our new home doing a lot of the work ourselves. I never got another bill and didn't even realize it. Then on March 10, 2017, more than 2 years later I receive a collections letter. I tried calling the number on the letter but the representative on the line was very rude and kept telling me that's what happens when you don't return your equipment. So I hung up on her and went straight down to the Suddenlink office. There I was told I probably didn't get a bill because I never gave them my new address. At which point I told the girl I owned the house for another year and half after I shut off service and then she abruptly changed her tune to tell me that Suddenlink doesn't generate another bill after you turn in the equipment, that it was my responsibility to look at the Feb 6 bill that I got and deduct the charges for the equipment and pay the bill. Seriously?! Yes seriously that is what she told me. So now, with perfect squeaky clean credit for over 15 years, I am facing the potential of a collection account hitting my credit when Suddenlink didn't send me a final reconciling bill like the representative had told me they would.
I was recently considering going back to Suddenlink but not now.