Suddenlink Communications
reviews and complaints

On 12/23/20 I purchased a home in Marionville, Missouri. I immediately contacted the local high-speed internet company online and found that high-speed internet with suddenlink communications was available. I arranged for the installation of high-speed internet at my home on 12/28/20. When the technician arrived, he said that he could not install the model because my house did not have a cable being run to it from the pole. He said that it was over 250 feet so I would have to have Suddenlink's Construction Build division install the cable from 3 telephone poles away and then he could install it. He submitted a ticket to that effect on 1/1/21. Since that day, we have been lost in the system and ignored. When we called back on 2/8/21 to check on the status of our installation, there was apparently no record of our initial installation appointment on 12/28/20. Thus begins the saga I have called...Trying to get high-speed internet from a company that just doesn't want to supply it. My next-door neighbor has Suddenlink. The library across the street has Suddenlink. So does the residence across the street. I bought this house as a house to work in and retire in but I will have to sell it if I can't get internet installed. I have talked to about 12 people on 12 different occasions, all of them insisting they will find a solution and a supervisor who will call me back, and NONE OF THEM have done a thing to rectify my situation. If you call them to research my claim you will see all the times we have called in. I have never lost my temper or threatened anyone, I just need the internet. I just want to pay $88 a month for the rest of my life to get access to the internet which I need.
The technician who came out to install on 12/28/20 also came back out on 3/31/21 as he was dispatched to install again and he found the same circumstances. No line therefore no installation. He said Suddenlink was the worst company to deal with and their customer service was terrible. The people I have dealt with have been very nice but the response has been pathetic. Doesn't the state of Missouri need to know that this vendor is incapable of servicing our community? I am sure there are other vendors that would love to service Marionville. Can you help, please?

JAMES BRANGENBERG
305 West Benton Street
Marionville, MO 65705
[protected]
[protected]@hotmail.com

Account number
[protected]

goes out every night, goes off at least twice a week, problem not at my home .. you have worthlessly been out at least 29 times over the last five years, you have no solution, i pay 300.00 per month for aggreavation and cutooffs

Account # [protected]

My elderly aunt and uncle had Suddenlink installed for cable, phone and internet services. First billing period was 12/19/20-01/18/21. During installation, they received the wrong cable box for the services they had ordered. They had one channel during this month only, although they paid for Suddenlink Value bundle service. A call was placed to Suddenlink to have this problem rectified. As of 01/21/21 their balance was $0.00 per Stephanie at Suddenlink customer service as they had already paid the bill. The technician was to come on Monday 02/05/21 to install the correct box. The technician did not show. This appointment was then rescheduled by me and they were to show up the following Monday and did not show up again. They finally showed up on Thursday with no notice and installed the correct box. Mrs. Halford received a bill for 187.71 with an past due amount of $91.23. This amount had already been disputed by me and was assured that this amount would be taken off of their bill. On 02/23/ 21 I spoke to Andrew and the amount was to be taken off, which left a balance of 96.56. In the meantime the services were shut off for past due payment in the amount of 91.23. When Suddenlink customer service was called I was told that in order for the charges to be disputed they must pay the past due amount which they did on 03/04/21. The bill dated 03/19/21 to 04/18/21 shows an install fee of $25.00 which should not be charged as it was Suddenlink's error. There are $15.00 worth of restore service fees on this bill and should not be charged to them as Andrew stated the $91.23 would be taken care of and if he had done so they would not have had a past due balance. The $91.23 should be credited to their account in addition to the $15.00 reconnect fees. There is a $10.00 credit card processing fee that was charged to their account because they had to use the credit card to get services restarted when they were shut off inappropriately. Taking into account all the unnecessary charges, they should receive a credit of $141.23. I expect that you will make this right for them due to the unnecessary stress and hardship you have caused. This is bordering on elder abuse and will not be tolerated by me as their Power of Attorney. If this is not resolved as soon as possible it will be taken to higher authorities for their review.

My complaint goes beyond the TV services - and targets the extremely poor services offered by the supervisors and managers who promise to call you back or follow up on your concerns - BUT FAIL TO DO SO.

The message is clear - they simply do not care. Although their product is good and properly valued - the SERVICES behind the product is not good.

John Thomas

Have been charged for 5 tv boxes since july of 2013 and I only had 2 in the house! A technician came out in december of 2020, and stated that I was suppose to have 5 boxes and I was being charged for 5 boxes all this time.. He added the new boxes, I called suddenlink for a refund for the past 8 years and they said no! Would not even let me talk to a supervisor or manager! I am truly frustrated with this company!

I have used "hugybr" for my sign in to the internet for 15 to 20 years and now the internet won't accept it so I can get into my email and other accounts. Please straighten this out. My name is Patricia A. Seuling, wife of now deceased Lorenz H. Seuling.

Our internet service and wi-fi keeps dropping. Many of our neighbors are having the same issues. Many are looking to change providers-why not? The service continues to get worse and the bill keeps going up!

My bill with Suddenlink is supposed to be 65.00 every month although the 2 months in to ordering the service the 3 month and all rest up until now have been 140 a month plus all there s fees. In the past 4 months my bill is $1115.00 that's a lot for just wifi. My daughter is home schooled due to covid 19 so it important she has the wifi for online classes. Suddenlink won't allow me to make payment arrangements please help

In 2019 I contracted the services of Suddenlink for approx. $125 per month.
I knew it was for one year. I had it on automatic payment.
One year later with no email, notice, or anything, they raised it to 145, ok.
But, they do send you notices, emails, calls, for all other issues.

So when I realized the increase I started calling them to see what I could do to lower that monthly cost by taking away some services, channels, or whatever necessary to lower the payment. But it takes hours to try and get thru.

2 months later the monthly bill went up to 165.

Then i really had to call since I am an old lady and cant afford that.

For 4 months (after long long waits and repeating my request) I managed to speak with a person and each time I explained my problem and was promised that if I stayed they would give me a good deal starting next month, so just pay now your 165 and next month it will be around 100.

Every month thereafter, nothing happened, bill arrived 165.

I didn't pay December, waiting to see what happened.

January 2021 bill arrived again 165 so now my total was 320, so I called to cancel and once again a lady, Tanya from Retention, convinced me stay and that she would arrange that I would not pay more than 100 per month but I had to pay the 320 owed in order to get that deal. I didn't have hat amount but i had a credit card for 300 and she told me she would forgive me the other 20. She promised me it would now be ok.

February arrived and again 165. This time I really wanted to cancel completely. I spoke with supposedly a manager who offered me again fantastic deals. I said no. I want to speak with Tanya from retention who last month offered me February I would pay less than 100. After 7 persons, I got to Tanya and she checked and said she remembered we spoke January 11 and she did note that I would get what she offered BUT "someone" had deleted her offer on January 18 or 19. And that there was nothing she could do. Only billing could help me with reducing the 165 which I had never asked for and was promised by Suddenlink would be around 100.

I spoke with billing (many different persons) and NO they couldn't do anything, they couldn't see in the notes what I was promised by Tanya, I asked the last person I spoke with supposedly a supervisor to call Tanya and she would confirm what I was saying, but he said no he couldn't do that, nothing to do, pay and good bye.

I don't want anything from Suddenlink, just that some entity has to have some control of these abuses, specially of older people on social security.
Thank you

In October the main distribution line was knocked down by a tree. I was charged a service charge for them coming out to look at it. After 11 days I call for a status report on when I would be reconnected as all work appeared to be completed except hooking up the line from the main distribution to the house. They said they had to send out a service tech. I was charged for the too the technicians never entered my house. I have talked to customer service about getting credit for this every month since. I received my February- March bill a couple days ago and was only credited $60.00 and the bill went $19.00 I should have had another $60.00 credit plus 12 days of no service. My Internet has not been working for the last 3 evenings I haven't called because I will get charged for a service call even if my equipment is not at fault. This is a deceptive trade practice and should not be allowed to happen

I have been charged for services for the month after I returned all equipment and Suddenlink representative requested disconnect. I only knew about this charge after my account was turned over to collections. Finally the amount of $ 178.84 has been zeroed. Now I would like to return to Suddenlink for TV and Internet but am told not until I pay the past due amount. All equipment was returned on receipt # 5763059 dated [protected], Operator...ARKTRSTU, WS ID ...HS1025 I do not feel I owe for services when I did not have the equipment to have service. According to the billing dept. and my statements, my service period was May 15 - June 15. All equipment was returned May 31, but the company did not disconnect until June 16, therefore I am being charged another not service without equipment. I have contacted Suddenlink many times since August, 2019. Please Help clear this matter.

Called customer service on Sunday February 28, 2021 due to no signal showing on tv. Went through process of restoring with tech support. Called back and was given appointment date of March 2 between 11-2. No technician showed up. Appointment given by Joy on Sunday for today. Called today and was told appointment was for March 9. This is not the first time I've been told untruth by worker with your company. I am a!most 70 years old and need someone to come out today to put the box in. Waited 2 weeks last time this happened and took technician5 minutes to do job. I pay bill on time and not asking for any special treatment just for your company to keep your word. Dianne Hall is customer name. 419 Baker St Nashville NC 27856 is address. Please respond at [protected]@yahoo.com.

I moved from an apartment to a home in Sept 2020. I called Suddenlink prior to let them know of the move to ask what exactly I needed to do to just move my account over to the new address with exactly the same billing I was receiving. I was told they had to set up a new account but that they would take care of it. When I received my first bill at the new location it was for over $500. I called and they stated that they had not given me the "discounts" that I had prior and apologized for the inconvenience. They said they would apply the same or better discount so that my bill would be even lower than the 155.00 I was paying monthy. Well here I am 5 months later, I have to call month after month and hear the rep tell me that they will fix it and that I will receive the $60 dollar credit that should have been taken off 5 months ago. The extra $10 is for late fee which all stemmed from the initial 500 dollar billing. I am tired of calling to be promised this will be fixed and it still is not. If this $70 is not removed from my bill I will drop Suddenlink immediately. I have been a good paying customer for a very long time and its a damn shame no one can ever help get this resolved. I expect a phone call letting me know the outcome asap.

[protected]
Belinda Delgaddo

My bill has been increasing monthly without any explanation from Suddenlink. The price increase seems like price gouging. Suddenlink are the only cable company available in our town that I can do business with. There is no link available to decrease your bill by dropping some services. The only option is staying on eternal hold for 2 or more hours when you call to see about dropping some services. They then increase the price of the internet if you ask for only internet.

Suddenlink services are not worth the money. My cable is not working most of the time, it freeze and the box cuts off. A technician has been out to my home several times problem still exists. Also, if I have to take equipment back to store there are long lines and nowhere to sit or rest. There is one representative working on all these people. Suddenlink cares nothing about their clients. I am disabled and can't stand for long periods of time. Also, this company bill me for services did not ask for and will not give refunds. The internet is always so slow morning, noon and night. They always want you to increase your speed and its still slow. Why do we have to suffer and take all this with a cable co. We need more companies in our area. Please help this company is taking advantage of this community big time.

James W Keating [protected]
Lake Havasu City, AZ

With the type of people your employees dooms you to failure, or maybe the problem is corporate failure, I am not sure because I do not work for Suddenlink. That said here is what happened to me: My phone and internet went down at the same time my internet came back my phone did not. I had no way of calling, I searched on google and fount a internet way of placing a service call this was Wednesday and on Thursday I was going to be out of town until Monday of the next week. I placed the call and set up an appointment, however, the internet tech said he could not give me appointment, they would call me. I pointed out that calling was impossible since my phone was out. He said sorry. I believe his name was Jose. So I decided I would have to go to your local office. When I got there were two people outside as I walked up one of those people said I would haave to come back at two. I asked him if he worked there he said no so I went in side; after all I only wanted to change my appointment date to Monday when I would be back intown. When I went in there were three of your employees there, one was waiting on a customer and two were in a conversation with one another. When I entered the one in the conversation said I had to wait out side. I said I just arrived. She said I would have to come back a two. I said I was going out of town and needed to change my appointment to Monday. She said are you leaving now if not come back at two. I said I was not coming back at two. Shen the accused me twice of not answering her question/ I said I did answerer your question I am not coming back at two I only needed to change a existing appointment . Finally she took down my information and someone would be there at from 8 to 11.noone came. I went on the internet and talked to Lesli, she said no appointment was made and I believe the first one mush have been cancelled by your office employee. So vengeance is mine so say your employee, she not only cancelled my existing appointment she did not make a new one. In the Lake Havasu office she is the slim blacked haired girl with black rim glasses. When I googled Suddenlink again I got Lesli. She was able to make me an appointment for Feb 3rd and also give me it on line whereas Jose said he could not give me an appointment. We have a new word customer disservice. I have to say that Suddenlink does not deserve my .business and I after resisting for many years may go to a cell phone.
PS I originally went to your local office so they would not be inconvenienced by sending a service guy when I was not home and you were unable to give me a time when placing the call.

I am on Social Security and have informed these buffoons as to when I get paid and they still haven't changed my payment due date, are still overcharging me for their internet service, and charging me a late fee on top of everything else!
I have repeatedly contacted these people to no avail!
When you call them, you're placed on indefinite hold!
I have also filed a complaint against them with the FCC and the Louisiana Attorney General's office.
It's time for someone to stop these creeps for the way they do business and mistreat their customers!

The previous poster pretty much sums it up. On going for 5years plus, dozens of phone calls, dozens of technicians, and always the same answer. And yet, my bill just keeps going up. Tiling, audio/video, and sometimes lost signal for some stations.