Suddenlink/Altice — customer service
First of all, I myself work in customer service through and insurance company talking to provider and members all day long. I would like to note, if I or any of our Supervisors spoke to anyone like I was spoken to we would be on a one way trip out the door. I would like someone to pull that call on Saturday evening August 4th 2018 and just listen to the way I was spoken to on that call by a supervisor Clayton under the phone number of [protected]. After being on the phone with a representative Lamonda for at least 30 minutes she could not help me at all, she then gave me Clayton a supervisor. MY issue was we were unable to order any movies ON DEMAND for purchase . All others worked on our ON DEMAND. Lamonda stated she could not help me it would take a technician, so after a long process and nothing accomplished she gave me a sup again it was Clayton. Clayton came on the phone after holding for about 45 minutes and from the get go was very very RUDE!!! I told him what I told you that if I spoke to someone like that I would be fired and he repeatedly said YOU ARE FIRED YOU ARE FIRED YOU ARE FIRED !!! I then said is this call being recorded ????? He said you bet it is and we are going to use it in our training classes to show how RUDE CUSTOMER'S CAN BE ON THE PHONE. I was never rude to him, I was very upset and I did voice my opinion ( I am the customer and he is the business). I never once cussed or raised my voice to him. Needless to say the way I was talked to was very very upsetting. He stated the problem was not something he could fix and made me an appointment with a tech . I was so upset that I called back to Suddenlink and I then got Justice. I was very nice and ask for a MANAGER not a supervisor but a MANAGER that I had a complaint. He stated to me he could not do that and if I wanted to file a complaint I had to do it online. So I am writing to you to file my complaint on the way I was treated by these two individuals. Lamonda was not as bad as Clayton, but she was also very short with me. Clayton on the other had was very rude and I could not believe the way I was being spoken to. He really needs to go to training or someone needs to speak to him about his attitude and they way he handles being a supervisor. I have been a customer for a long time with Suddenlink and since Altice took over have had nothing but trouble with this company. I may have to go to Dish or Direct in order to be a satisfied customer. My husband has wanted to change for years, but I have in the past wanted to stay with Suddenlink/Altice but not sure anymore after that conversation with Clayton. My issue has to date not been fixed or resolved with my ON DEMAND. So at this time I am a very unhappy customer. The technician stated he could not fix it that they had to fix it in the store end and they say they cannot fix it that a tech has to fix it... Talk about passing the BUCK!!!